Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
What is the best online reputation management software for generating legitimate Google (and other online) reviews?
-
Hello!
Does anyone have a good experience with using an online reputation management tool to help generate online reviews for a Google My Business listing, Facebook, etc? The reason I ask about a review software is because of my client's age demographic (50+), so we need to have an automated system to request reviews from their clients and to make it simple for them to leave reviews.
-
Hi Miriam,
Thank you so much they are really adding a lot of great features that are not on any other software that I know of.
Until then though I made a mistake above and said "trustradius" I meant to say
PS
Where you at MozCon?
Lot's of new local rules and some great speeches Tom Capper (TCap) did an awesome job.
Darren to a great job
Hope you're doing well,
Tom
-
Good information.
If you are looking to compare review management software, you may want to check some of the review sites.
Also, check out Capterra. I lined up some of the popular ones with higher-end features for comparison.
( https://www.capterra.com/reputation-management-software/compare/167624-141023-168614/Reputation-com-vs-ReviewInc-vs-Vendasta-Reputation-Management ). Hope that helps. -
Hey Thomas!
It's good on a thread like this for the community to provide a variety of recommendations. I'm glad you shared what you like about ReputationStacker. Always helpful to have multiple choices!
-
Miriam, I agree with I you GetFiveStars is a good Company & Mike is a great guy. The main reason I recommended ReputationStacker Is have been privy to what is coming and what is coming is amazing in my opinion. It also will be its own system.
What Miriam is talking about is extremely important to understand definitely needs to be taken into consideration when choosing a product. This is an example of a company that was forcing five stars and the update because the reviews should not be changed to a five star if it is a different number. It should it be it should be the number selected by the person using the system
"Google made an update on 03/25/2018 and this method no longer works to create a review box link pre-filled with 5 stars."
Also keep in mind companies such as TrustRadius also put schema markup on every page of a WordPress site this is important because Google can see JSON-LD and human beings cannot is essentially the same thing is hiding text by using clear text. Sites can receive manual penalties that are serious.
Respectfully,
Tom
-
-
Hi Eport12!
A couple of suggestions:
-
I highly recommend checking out GetFiveStars, which I've personally test-driven and have been extremely impressed by. The product was co-founded by Local SEO guru Mike Blumenthal and the rate of innovation of the tool has been amazing.
-
I would be absolutely positive that whatever service you sign up for, it does not auto-populate review stars in reviews. One of the larger ORM software companies, Birdeye, recently fell out of Google's good graces for this practice and the case is serving as a warning now to everyone in the industry: be sure automated review requests do not auto-generate review stars. So, as you're considering your options, do keep that little proviso in mind.
-
-
I would have to say https://reputationstacker.com works the hardest and does the best job of any of them. I've tried them all and honestly, you won't get service like this anywhere else. in addition they keep adding on new tools and know that you can get grandfathered in on a product that is about to launch try them I think you'll really like them.
Hope that helps,
Tom
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What do the symbols in the profile avatars in Google listing reviews mean?
A client of mine noticed that some of their customers that leave GMB listing reviews have special symbols in their profile avatars (please look at the attachment). Is this a sign of a influencer? Has anybody else noticed this? r6mhX
Reviews and Ratings | | BigChad20 -
Paying for Reviews Penalty?
Hello, recently came across a company that has been paying people directly for reviews. I of course do not recommend this and realized the ethical implications and even the lawsuits that can come from this, but does Google have a manual penalty for fake reviews or do they just algorithmically discount ones that raise red flags? I have never really had to worry about this in the past. I know you can flag fake reviews to them on an individual basis, but does anyone have history of knowing specific situations where a company was manually punished for doing this? Just curious and I kind of wanted to give them strong documentation to knock it off. Thanks in advance.
Reviews and Ratings | | jeremyskillings0 -
How many Google reviews can I collect at once?
I work for a University with 10,000+ students and alumni that could submit reviews. But how many reviews should I be collecting at one time? I don't want to overload the reviews and put up a red flag in Google...any insight on how much is too much?
Reviews and Ratings | | GabeGibitz0 -
How does decimal rounding of reviews to stars work in ios appstore? Starting from which average review score to get full 5 star rating?
How does decimal rounding of reviews to stars work in ios appstore?
Reviews and Ratings | | lcourse
Starting from which average review score to get full 5 star rating? Duolingo has a 5 star rating, but I doubt that they really have an all time review average larger than 4,75. In the google playstore their average of the android version is 4,6. Does anybody know how apple calculates the star ratings or has an URL reference where this is explained?0 -
Do ratings/reviews show up in Organic Search Results anymore?
I read about using schema or h1review to add markup that would get an individual person's review to show up in organic search, but it was from 2013. I did a few queries for keywords in my area, and none of the results had this. Then I did some queries for generic things like "best pizza in Tampa" and "coffee in tampa" and they didn't have it either. So, is this still something that can be done or not? I do see it when a review site like yelp comes up or in ads, but I'm specifically talking about organic search results from our website. Thanks, Ruben
Reviews and Ratings | | KempRugeLawGroup0 -
Publishing testimonials on your site that are from your Google + (or other review sites page)
Ive got a site with some good Google + Reviews and some other good reviews on other sites that id like to be able to publish on a testimonials page on our website, but im worried about being penalised for duplicate content. Any idea of the best way to get these reviews on to our website, i was thinking about placing the text in as an image, but id prefer to do something semantic if at all possible. (I know that some review sites have javascript widgets you can use to pull in your reviews but for most of the sites we are reviewed on they dont)
Reviews and Ratings | | Sam-P0 -
Yelp Review From My Customer Removed
Hi, A customer of mine told me she created a yelp account just to give me a review. She's a good customer and wanted to show me her appreciation. I thanked her for taking the trouble. About a week later, I see that her review was marked as "not recommended." This was a legitimate review made by a real customer. I'm angry that it was removed for no reason. I noticed a competitor of mine has 18 yelp reviews and all of them show up just fine. I also noticed that this same competitor is paying for ads from Yelp. A couple of years ago, another customer reviewed me on yelp and it was also labeled as "not recommended." So I now have 2 "not recommended" reviews on Yelp that, if you ask me, imply that my reviews are fake. After Yelp and Yahoo merged, I lost the 14 Yahoo reviews I had obtained from customers over the last six years. I have also noticed over the years, that whenever I need to sign into my Yelp business account to update the data, it's locked until some pushy sales person calls and asks to speak to me in order to try to sell me ads on Yelp. Anyone else hate Yelp? They're obviously not really interested in making sure reviews are "real," they're just interested in selling expensive ads.
Reviews and Ratings | | Ophelia6191 -
Having Yelp Reviews Removed
Since we all work with Yelp on a local basis, I believe many are aware that if a review is placed by a non customer about a company, Yelp will typically remove them if you show that it isn't valid, etc. We all know they made a show of outing those who posted fake reviews as well. Here is a question I have though: Have any of you been aware of Yelp taking down valid negative reviews for companies? I have just run into this and find it somewhat perplexing. If you know of this, I would love to hear how it happens? Thanks,
Reviews and Ratings | | RobertFisher2