Moz took money from my account?!
-
I signed up for a free trial and had to add my card details. Now Moz just took money from my account without permissions. This is a warning to everyone signing up for trial. I want my money back!!! This is not right.
-
Hi there!
When you sign up for a 30-day trial, we do ask that you agree to Moz's Terms of Use which does state that free trials roll over into a paid subscription unless otherwise marked as cancelled within the first 30 days. This is very common practice for free trials asking for a credit card when signing up for it, apologies it took you by surprise!
If you'd like to reach out to our Help Team here at Moz, we can take a look at the account for you as we do consider refunds on a case by case basis. Feel free to email us at help@moz.com from the email tied to your account and we'll take a look for you!
Thank you,
Kristina
Moz Help Team
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz have multiple problems.
i cant log in my moz account, it keep me showing error. Moreover, i have seen lately that Moz works slow because it shows my ranking keywords late. Other than this my Domain authority is not increasing even though my site have alot of backlinks
Product Support | | Iuj873g0 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
Is anyone else experiencing a lot of bugs in moz?
It seems like there have been a lot of bugs in moz over the last couple of days - is anyone else experiencing anything similar? Scheduled reports have sections coming through blank, same thing happens when trying to edit the module in the report - it's just blank. Yesterday, trying to use the KW explorer the SERP portion of the tool would not work and the metrics gathering seemed to be endless. Also been receiving various error messages across many different reports
Product Support | | rder0 -
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Product Support | | moz11220 -
The Moz website is acting all freaky...
It keeps loggng me out, not showing my campaigns, and generally being weird. Is anybody else experienceing this?
Product Support | | GregB1230 -
How to get in contact with moz about my report content?
Just logged into moz to view my reports as i got an email about a new report went into my dashboard and nothing is coming up. Is there any way i can get in direct contact with moz?
Product Support | | meteorelectrical0 -
Custom Anchor text link on Moz profile section
Hi, Does anyone know if you can modify your anchor text and URL after you reach 200 Moz points on your profile section (On the web section under image)? I am close to getting my 200 pts (btw...enjoyed the entire journey) and am trying to choose my anchor text. Here is some interesting analysis too. I have a Spanish site since we are an Argentinean firm. 1. Would a spanish word as anchor text have any value since Moz.com is an English site? I am think about semantics here and how Google likes only content relevant links. My thought is that it does today but it may not be true in the future if Google is going to do away with linkbuilding and just do semantics and co-citation. Thanks Carla
Product Support | | Carla_Dawson0