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    3. Payment Issue in Subscription Upgrade

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Solved Payment Issue in Subscription Upgrade

    Product Support
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    • Devesh_Chauhan
      Devesh_Chauhan last edited by

      Hi, I’m trying to upgrade from the Starter to the Standard plan, but I keep encountering an error: "Failed to send subscription update to Stripe." Could you please assist me in making the switch?

      andrew.hignett DanishIqbal1122 2 Replies Last reply Reply Quote 0
      • andrew.hignett
        andrew.hignett @Devesh_Chauhan last edited by

        Hi @Devesh_Chauhan , my name is Andrew, from the Moz Customer Support team. I've modified your plan to the Moz Pro Standard plan as you wanted. This has attempted to charge you a pro-rated amount immediately, but some authentication is required by your bank to ensure this charge goes through. I believe you will have received an email about this, if not please contact your bank and ask them about 3D Secure. Once that authentication is complete, the charge will go through and you'll be on the Moz Pro Standard subscription as requested.

        Please reach out to help@moz.com if you have any issues at all!

        Devesh_Chauhan 1 Reply Last reply Reply Quote 0
        • kamrank
          kamrank last edited by

          Hello,
          the same problem i have been facing right from since 2 months I have tried but I can upgrade to Moz pro

          1 Reply Last reply Reply Quote 0
          • DanishIqbal1122
            DanishIqbal1122 @Devesh_Chauhan last edited by

            @Devesh_Chauhan I was also making a payment, it was declined. I am unable to see a website DA like https://thesubwaysurfersmodapk.com

            1 Reply Last reply Reply Quote 0
            • sarahwalsh
              sarahwalsh last edited by

              Could it be that your browser, is stopping a page from popping up? such as the payment page? this happens with some e-commerce businesses.

              1 Reply Last reply Reply Quote 0
              • Devesh_Chauhan
                Devesh_Chauhan @andrew.hignett last edited by

                @andrew-hignett Thanks For your support.

                1 Reply Last reply Reply Quote 1
                • andrew.hignett
                  andrew.hignett @Devesh_Chauhan last edited by

                  Hi @Devesh_Chauhan , my name is Andrew, from the Moz Customer Support team. I've modified your plan to the Moz Pro Standard plan as you wanted. This has attempted to charge you a pro-rated amount immediately, but some authentication is required by your bank to ensure this charge goes through. I believe you will have received an email about this, if not please contact your bank and ask them about 3D Secure. Once that authentication is complete, the charge will go through and you'll be on the Moz Pro Standard subscription as requested.

                  Please reach out to help@moz.com if you have any issues at all!

                  Devesh_Chauhan 1 Reply Last reply Reply Quote 0
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