Welcome to the Q&A Forum

Hello,

Sorry for the trouble with the MozBar I haven't been able to duplicate this from my end for either of those URL's. I'd first recommend trying a couple of steps:

1. Un-install your MozBar plugin.
2. Turn off any additional plugins that could be interfering with MozBar
3. Clear all cache and cookie data related to moz.com on your internet browser
4. Re-install your MozBar plugin here.
5. Sign into your Moz account here and the MozBar.

Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you're still running into probs after that it means the problem is coming from our side and we'll need to do some more diggin' on our end! In that instance, if you could create a ticket with us at help@moz.com we'll be able to do-so. Let me know how it goes!

-Adriana

Hi there! I checked your account and it looks like you got everything sorted with your cancellation however, do feel free to write in at help@moz.com if you have any more troubles.

-Adriana

Hi Maria! So sorry for the trouble. If you can write in to us at help@moz.com we can look into your account and possibly work some magic on our end for ya.

Cheers!

Adriana

Hi Paula! And great answer, Blue! Fresh Web Explorer is your best bet for brand & mentions however, I'm guessing you're referring to the old "Brand and Mentions" feature, yeah? If so, I'm afraid it was deprecated in August 2015. For more details about the removal, please visit the announcement from our product manager here: https://moz.com/community/q/brand-and-mentions-is-being-retired

Hope this helps!

Adriana

Hello there,

I'm really sorry for the trouble with cancelling on 6/14. We had an outage with our third party billing system in which there are more details, here. In regards to all else, I did find the ticket that you created with us and I'm responding there. Hope this helps!

Cheers,

Adriana