Thank you to both for replies. Gianluca that was exactly the answer I was looking for I guess which showed that I was on the right lines with my own thinking and learning but I also think I wasn't confident enough to assert that to someone developing an ecommerce site themselves from within their own limited resources.
But my initial spot of duplicate content on their site was right, their view is to fix it with robots.txt and no index tags so your excellent second link, Gianluca, and JoelHit's response has enabled me to give them to explain their situation and confidently recommend a solution appropriate to their needs.
Many thanks