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We have been having a bit of a nightmare with a Google penalty (please see http://www.browsermedia.co.uk/2012/04/25/negative-seo-or-google-just-getting-it-painfully-wrong/ or http://econsultancy.com/uk/blog/10093-why-google-needs-to-be-less-kafkaesque for background information - any thoughts on why we have been penalised would be very, very welcome!) which has highlighted a slightly alarming aspect of Google's reinclusion process. As far as I can see (using Google Analytics), supporting material prepared as part of a reinclusion request is basically ignored. I have just written an open letter to the search quality team at http://www.browsermedia.co.uk/2012/06/19/dear-matt-cutts/ which gives more detail but the short story is that the supporting evidence that we prepared as part of a request was NOT viewed by anyone at Google. Has anyone monitored this before and experienced the same thing? Does anyone have any suggestions regarding how to navigate the treacherous waters of resolving a penalty? This no doubt sounds like a sob story for us, but I do think that this is a potentially big issue and one that I would love to explore more. If anyone could contribute from the search quality team, we would love to hear your thoughts! Cheers, Joe