One of customers provides IT Support for a municipality. The municipality's website (1000+ pages) has a footer link with the anchor text "IT Support" linking to our customer's site. The link is there for employees to get help. In mid summer, our customer's rankings tanked for "IT Support". It looks like a hit by Penguin. The question is, could removing the links bring the rankings back? Does Google's penguin algorithm penalize you for the footer links, or are they simply de-valued? Should we pull them down or no-follow them? If they aren't truly hurting their rankings, we would just leave them
