Hi Jimmy,

Ah, I get what you mean about the visual element but I'm sorry I don't understand

what you mean about being able to plot the entire journey.  If I have 5 slots, how can I

fit 10 site layers in?

Is it possible to view: Home > Cateogry Page > Product Page > Basket > Cart > Confirmation Page

As distinct sections in the flow?

Thanks again.

Hi Tori,

Thanks for the reply.  I've looked at the MCF reports but what I need is a similar report but once the user is on the site, i.e. a step after the MCF reports.

Does that make sense?

Thanks again.

Hi,

Many thanks for your response.

Can you clarify what you mean by "It's a more visual approach than a reportable one (though the numbers are always there to be extracted)"?

Presumably, using your method, if I had a 10 step process from homepage to payment confirmation I could run visitor flow in two tabs / windows. One with the first half of the process, the other with the second half of the process?

If I compared the visitor flow with the goal flow for the checkout goal, would they match up (more or less)?

Thanks again.

Hi All,

I would like to understand how visitors navigate through my site and find out where the main drop out areas are (i.e. what pages / sections of the site do users leave on).

I will then be segmenting by mobile, tablet, new visitor, returning etc. to see how the various subsets of users behave.

To do this I generally do the following:

1. Identify main sections of the (ecomm) site: homepage, category pages, product pages, cart, checkout 1, checkout 2, checkout x, payment confirmation.

2. For each section above I either use a segment to isolate that section of the site, either by regex or a simple page selector and apply to the Audience >> Overview report and record the resulting session count.

OR

I filter the Behaviour >> Site Content >> All Pages report to isolate the various site sections and record unique pageviews.

3. I then plot these figures horizontally under a heading for each section of the site representing a flow between the pages of the site with a calculation showing the difference between each section of the site which represents user drop off.

Hope that makes sense.

What I am interested to know is, do you have any better suggestions to the process laid about above.

Do you see any issues with this process?