Patrick,

Thank you for your response. I was hoping I could also get some input from you. So we're going to up our efforts for getting positive reviews. I was curious to know if you had any insight into what's acceptable practice and what isn't. For example:

1. Can we PM our followers on twitter or facebook and directly ask?

2. Which medium is generally most successful? Email, twitter, facebook

3. What if we tweeted something like: "we need your help, anyone that leaves an honest review on yelp will get _____ (money, gift card, appreciation, etc.)

4. Which review site is the best for improving reputation and SERP- google plus, yelp, bbb?

5. Would you recommend sending people to consumer affairs to try to offset the bad rating or to just focus on all the other review sites and have them usurp consumer affairs' position?

Thanks again for your help!

Roman

Logan,

Thanks for your response. So we're going to up our efforts for getting positive reviews. I was curious to know if you had any insight into what's acceptable practice and what isn't. For example:

1. Can we PM our followers on twitter or facebook and directly ask?

2. Which medium is generally most successful? Email, twitter, facebook

3. What if we tweeted something like: "we need your help, anyone that leaves an honest review on yelp will get _____ (money, gift card, appreciation, etc.)

4. Which review site is the best for improving reputation and SERP- google plus, yelp, bbb?

5. Would you recommend sending people to consumer affairs to try to offset the bad rating or to just focus on all the other review sites and have them usurp consumer affairs' position?

Thanks again for your help!

Roman

Hey all,

So when googling the name of our site we see consumer affairs pop up around 5th with a 1 star rating. These negative reviews are mostly spammy (competitors, etc.) since we have an awesome support team that deals with all unhappy members very effectively. We reached out to CA and they came back asking for $10k+ (highway robbery) to "help us improve our rating."

My question is: do poor ratings on review sites like these negatively affect your SERPs? And if so, how can we work to combat their effect?

Thanks in advance,

Roman

Trenton,

We actually solved the issue. It had something to do with a bad wordpress plugin.

Thanks for your time,

Roman

Hey all,

Was wondering if anyone else has come across this issue. Bing is showing title and description tags missing in the head of my wordpress blog. I can't seem to find any documentation on this.

Thanks,

Roman

Hello all,

I came across a tip for avoiding text orphans in responsive design by putting a non-breaking space between the last two words. While this works nicely, I was wondering if I did this inside of a keyword phrase, would it still rank equally as well? Or will it be viewed as separate phrases or terms?

Thanks,

Roman

Thomas,

Most of these pages have no backlinks and contain dated information. Would you still noindex vs delete the pages?

Thanks,

Roman

Hey all,

When I run crawl diagnostics I get around 500 medium-priority issues. The majority of these (95%) come from issues with blog pages (duplicate titles, missing meta desc, etc.). Many of these pages are posts listing contest winners and/or generic announcements (like, "we'll be out of the office tomorrow"). I have gone through and started to fix these, but as I was doing so I had the thought: what is the point of updating pages that are completely worthless to new members (like a page listing winners in 2011, in which case I just slap a date into the title)?

My question is: Should I just bite the bullet and fix all of these or should delete the ones that are no longer relevant?

Thanks in advance,

Roman