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Hi Steban, just curious: why have you chosen 301 redirects to redirect to the specific countries.
It seems to me that you should be using 302 redirects instead.

I think I might have found the problem.

We're actually, using a 302 redirect from .com to .com/us/en/. From my understanding that doesn't transfer the ranking, right?

We use a 302 redirect, because we have multiple stores:

https://website.com/us/en/ > United States
https://website.com/xl/en/ > Global Store
https://website.com.au > Australia

If an user visits www.website.com from Australia we send him to https://website.com.au.

I'm thinking we should use a redirect 301 to the /us/en/ and keep the 302 for all the other ones.

Does it make sense?

Sorry, I didn't give the whole information. We're actually using redirects from .com to .com/us/en/.

However, when I look at the URL authority I get different figures. The url .com/ has a much bigger authority, even though it redirects to the .com/us/en/. That's why I'm thinking it's having a bad impact on SEO.

Thanks for sharing your opinion on that.

We recently changed the URLs from our site

http://www.website.com (old)
https://website.com/us/en/ (new)

Our ranking is plummeting every since and I wonder if the new URL had something to do with it.

Do you know if that change, could have impacted the ranking?