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Hi Abe

Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?

Thanks

James

Thanks Marcus

Do you know if they have a timescale for fixing this because this is one of the main functions of the package?

James

I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?

Thanks

Hi Marcus

Thanks for that - strange how I the SEOmoz rank notification shows it is not in the top 50 for Google and had a large fall - hard to know what is right and what is not!

Thanks for your help

James

Hi Marcus

Thanks - the url for the site is www.fitsense.co.uk.

No major link building or SEO - just in house tweaking mainly and no technical problems with the site.

Thanks

James

Hi one of my keywords is Aquaman Wetsuits and it seems to have dropped over 45 places since the last crawl - how can this be and how can I find out what the problem is?

Thanks