Thanks for your prompt response EGOL I agree that asking those questions to the people directly involved in the business would yield interesting and valuable results.
However, this project requires that we survey the organization's clients. The clients are directly impacted by the performance of the organization's website, and as such, they will be interested in helping out. As such, I'm curious as to what questions would be most valuable to ask.
The results of the survey need to direct the SEO plan to some degree, so the questions should relate to how the organization can improve their website, mainly from an SEO perspective. Does this make sense?
Further feedback would be much appreciated!