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Hi Bede,

thanks for your informative reply - I have checked all the points above and do have a number of issues of concern

1.  The competition has received more reviews lately

2.  There are duplicate listing as they are an accommodation provider and they are listed on booking agencies - so their name comes up for these booking agency ads on maps.google.com - but not with their address or phone number details and I assume the same would be for their competitors also so I don't think this is the major contributor.

however I am worried as the business name of my client - includes the city they are in and one of the major keywords - their name is Vintages Margaret River - their website is www.vintagesmargaretriver.com.au and they are competing for the keywords - accommodation Margaret River and Margaret River accommodation  - what would you recommend?  Any thoughts?

thanks

Maria

I have a client that used to come up on Google Places consistently for some very competitive keywords - when they ranked quite low for them through their normal website - places would see them above all the organic results in normally number 2 position - whereas they would rank between 16 - 26 normally

We have optimised the site and have 'A' grade keywords for the ones we are interested in google placing for and just recently we are out of it all together, even though we have improved their optimisation for that word with SEO

Someone said that their phone number on the website had to match perfectly with google places and so does their address.  Is this true?  Is there anything else that will help them keep their position in places ?  ie. setting up a Google + page etc.,

Any advise would be appreciated

thanks