Welcome to the Q&A Forum

Hi there!

I wonder if you could please send details of your URL and Keyword to help@moz.com so we can look into this further.

Cheers!
Jo

Hi there,

I'm not 100% sure what your query is here, I would recommend reaching out to help@moz.com for further assistance.

Cheers!
Jo

Good spot!

I'd love to investigate this further.

I’m wondering if you can provide me with a screenshot of the page you’re working on with the developer tools open? That way I can get this over to an engineer if needed.

You're welcome to email this to me directly at help@moz.com

1. What version of Chrome are you running?
2. What is your OS version?
3. What version of the Mozbar are you using? You can check from this page: chrome://extensions/
4. Screenshot of the developer tools with the Network tab and Console tab open which you're searching on Keyword Explorer

To open your developer tools, you can follow the below steps:

Chrome:
From the view menu at the top of your screen, head to developer and then developer tools. https://www.screencast.com/t/22xnisnx

Firefox:
From the menu on the top right of the screen, click “web developer” and then toggle tools. https://www.screencast.com/t/8vh2g1LF

It would be especially helpful if you could include a screenshot of the network tab as well as the console tab for us. Here is an example of what we would need to see: https://www.screencast.com/t/HjgvAB5WSPYj

Thanks so much for your patience while we get this worked out! Once we have these screenshots we can do some more investigating.

Cheers!
Jo

It looks like there is still a connection timeout for the non-www version of your site and robots.txt file

I've run a test using this tool again

http://httpstatus.io/

And this is what I'm seeing:

https://www.screencast.com/t/ll7WdleY9f

Our crawler always starts with the non-www version of your site and crawls from there.

To fix this I would recommend speaking to your website administrator or host about correctly redirecting your non-www pages so we can crawl your site.

I hope this helps!

Jo

Hi Sean!

That doesn't look right at all, sorry for the trouble.

I'm seeing something quite different at my end https://www.screencast.com/t/Yaysiexk

I wonder if you could please try in an incognito window, if that doesn't work please send details of your browser, browser version, and operating system to help@moz.com.

Cheers!
Jo

Hi there!

Jo from the Moz help team here.

While it can't be hard to say for certain why your PA decreased I can offer some guidance for how you can research what has happened here.

Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics we have combined into a single, predictive score.

Your score can decrease if there was a reduction on the number of equity passing back links to those pages, have you lost any links or disavowed any links recently?

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. So you authority could decrease as our index grows and we locate more equity passing links to other sites - even if you gain more backlinks.

We recommend keeping track of how many linking domains you have in the discovered and lost section  of Link Explorer or the Links section of your campaign, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

To get the most out of the authority scores we recommend comparing with competitors’. By measuring the distance between these scores, and tracking the change over time, you'll be able to identify if you're improving relative to the sites that really matter — your direct SEO competitors. We also recommend keeping track of how many linking root domains you have from index update to index update, as this will be a quick way to confirm possible reasons for an increase or decrease in the score.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Jo

Hi there,

I've tried to access your robots.txt file and I'm getting a 502 error.

https://www.screencast.com/t/QP3b08E86qP

You can use this third party tool to see this response http://httpstatus.io/

If we can't crawl your robots.txt file we can't crawl your site.

I would recommend reaching out to your website administrator or host to find out how you can solve this error.

If you're still stuck please reach out to the help team help@moz.com.

Thanks!

Jo

Hi there!

Jo here from Moz support, I'm having a tricky time figuring out what exactly is going on here.

I wonder  if you could please send an unedited screenshot and the full url of your api call to help@moz.com?

​I look forward to hearing back from you!

Cheers!
Jo

Hi there!

Just jumping in in case anyone else stumbles on this thread, you can now find keywords a site is ranking for using Keyword Explorer which is included in your Moz Pro subscription.

You can read more on our blog and on the Help Hub

https://moz.com/blog/keyword-explorer-identify-competitive-keyword-opportunities

https://moz.com/help/guides/keyword-explorer/ranking-keywords

Cheers!
Jo

Hi there Jo from the help team here!

I can see that Dave replied to your previous query indicating that we strive to complete the index early, and so in this case we have!

You can find out more about the latest update here https://moz.com/products/api/updates

Best wishes,

Jo

Ps: I accidentally replied whilst I was accessing your account, I've now deleted the accidental reply.

Hi there!

We're currently having issues with our Keyword Explorer not returning data, so sorry for the trouble!

We'll keep our health page updated with the latest news: https://moz.com/help/status/maintenance-and-outages

Cheers!
Jo

Hi there!

Jo here from the Moz support team.

It's a bit tricky to say what's going on here without examples. I wonder if you would be able to send details of the websites, urls and keywords you're looking at to help@moz.com and we can look into this further at our end.

Cheers!
Jo

Hey there!

I had a little dig into LDA (this tool was before my time) and it looks like a content relevancy analyzer. From what I understand, there are so many factors to consider in modern ranking algorithms and signals that there may not be one tool or metric that does this. Of course I could be wrong, so I hope other people jump in with their tool tips as well!

In terms of Moz tools, I can suggest the Page Optimization tool in Moz Pro and MozBar. Resources below

https://moz.com/help/guides/moz-pro-overview/on-page-optimization

https://moz.com/help/guides/research-tools/mozbar

I hope this is helpful!

Cheers!
Jo

That's great news Bennie!

Thanks for persisting and for letting me know that this worked for you!

Cheers!

Jo

Hi Jon,

I have sent you more information via your support ticket in regards to our crawlers inability to find links from the subfolder used to set up the Campaign to the rest of your pages.

Please do let me know by replying to the support ticket if the information I provided helped at all.

Best

Jo :]

Hello!

Jo from the Moz support team here. Sorry for the trouble you've had recently with MozBar.

We have had some reports of issues logging in to MozBar and I've got some troubleshooting steps which I think might help!

First off please check that you're not blocking third party cookies from your browser settings.

To check this head to this page in Chrome chrome://settings/content/cookies

Then make sure you're not blocking third-party cookies https://screencast.com/t/YUTerLJ1

After you enable all cookies, including third-party, and save the settings, restart your browser and log back into moz.com.

After that, open up the MozBar and make sure you are logged in (it indicates whether you're logged in on the top of the page).

If you're still having problems, you may want to clear your browser's cache and cookies, as well. After it's all cleared out, try restarting the browser again and then logging in.

It can take a few clicks to log in, click on the yellow log in button that opens up a new tab each time, repeat until you're logged in.

If you're still stuck please check out our guide which has some more suggestions and a detailed list of information our support team requires to investigate further.

https://moz.com/help/guides/research-tools/mozbar

I hope this helps!

Jo

Hi there!

Jo here from the Moz support team.

I've had a look at your site and Campaigns and it looks like this is a combination of javascript, which our crawler has trouble accessing, and your website architecture.

I've got a guide to internal linking and site architecture here 
https://moz.com/learn/seo/internal-link

I've also got a guide to javascript and crawlability here
https://moz.com/blog/javascript-seo

I hope this helps!

Hi Jeannie,

Thanks for reaching out, and thanks for the love!

I'm sorry to say I don't have any information on why this change was made.

As you probably know, in general this redirect behaviour on our site is in place to avoid duplicate URLs. You can read more about this here https://moz.com/community/q/301-redirect-adding-trailing-slash-to-url.

In terms of the link from your site, as we have a 301 the traffic and equity are being passed to the final location.

It may not be worth your time updating all your existing links, I would suggest focusing on new links moving forward :]

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Hello Shanidel,

Jo from the Moz help team here.

I've had a look at your site and I've not been able to access your robot.txt file, this is what I'm seeing in the browser

https://screencast.com/t/JjQI1WTH3ni

I'm also seeing this error when I check your robots.txt file through a third party tool

https://screencast.com/t/pxsP9pL5

So it looks to me like may be some intermittent issues with your robots.txt file. I would advise reaching out to your web developer to see if they can check your robots.txt file and make sure it's accessible.

If you're still having trouble please let us know at help@moz.com

Best of luck!

Jo

Hi Harini,

Jo from the Moz help team here.

I've had a look at your site and it looks like there is something server side that is blocking our bot.

When I try to cURL your site from our internal tool I'm getting a 302 to http://127.0.0.1

https://screencast.com/t/J3hhDTCM

I'm also seeing this message in this third party tool.

"The robots.txt file does not exist on this domain (302 redirect to http://127.0.0.1)"

All this points to something server side that is initiating a 302 redirect for our bot. While your site looks fine in the browser, our bot simply can't get through.

I would recommend reaching out to your host or web developer to see if they can check how your server is treating rogerbot/1.2

You can also ask them to check the server logs to see how your server is responding to rogerbot/1.2

You'll also want to make sure you are not blocking AWS (Amazon Web Services).

Best of luck!

Jo

Hi Emercarr.

Thanks for reaching out, Jo here from the Moz help team.

I had a look at your Campaign and your site and it looks like there is a link in your social panel that is creating this issue.

https://screencast.com/t/EJHCvTyFj

If you hover over the Instagram button you'll see the url in this format show up as a preview at the bottom of your browser:

<mydomainurl>/www.instagram.com/www.instagram.com/<instagram username=""></instagram></mydomainurl>

To check if this is the cause I would recommend removing the instagram link temporarily, or checking and updating the link format, and then prompting a recrawl of your site.

Please do feel free to reach out to help@moz.com if you get stuck :]

Cheers!
Jo

Jo from the Moz help team here, I'm updating this thread with the new process to cancel:

• click on your profile icon on the top right-hand corner
• from the drop-down menu click on Account & Billing
• click "Cancel Moz Pro" https://screencast.com/t/KYRHgvCLd
• confirm cancellation on the next page

You can read more about how to cancel your account on our Help Hub  :]

Hi folks!

Jo from the Moz help team here, you can now choose to mark issues as Fixed!

When you mark issues as "Fixed" we'll check back when your campaign next updates (or you force a recrawl) to see if it persists.

https://screencast.com/t/sqyiphpjEcr

:]

Hi folks!

Jo from the Moz help team here, you can now choose to mark issues as Fixed!

When you mark issues as "Fixed" we'll check back when your campaign next updates (or you force a recrawl) to see if it persists.

https://screencast.com/t/sqyiphpjEcr

:]

Hi there!

Jo here from Moz support here. As Donald has suggested you can use OSE for this research.

If you have a Moz Pro subscription you can also check "linking domain", like this for example

https://moz.com/researchtools/ose/domains?site=moz.com&target=page&sort=domain_authority&page=1

We've got a guide here https://moz.com/help/guides/research-tools/open-site-explorer/linking-domains

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Cheers!
Jo

Hi Ibbe,

Thanks for reaching out! Jo from the Moz support team here.

Each campaign tracks the url entered when it's created. So in order to track a new site you would indeed need to create a new campaign. You can do that here https://analytics.moz.com/campaigns/new

Also it's worth noting that your staging site would need to be publicly available for our crawler to reach and crawl it.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

You're welcome to reach out to help@moz.com if you get stuck :]

Jo

Hi there!

Jo from the Moz Support team here.

Moz Local doesn't currently support Spanish businesses, sorry!

You can check out the countries we support here https://moz.com/help/guides/local

Best of luck with your endeavours!

Jo

Hello there!

Jo from the Moz help team here, thanks for reaching out!

Your best bet is to reach out to us at help@moz.com and we'd be happy to help :]

Cheers!
Jo

Hi there!

It sounds like you're wondering why we haven't got link data for you in OSE. There are a few possible reasons why your site might not be indexed.

The first thing to check is if your site uses a custom Top Level Domain (TLD), like .agency or .london. If so, then you won't see data for your site in our index, as we don't currently support custom TLDs. Unfortunately there isn't a good workaround for this—it's a technical limitation of the tool. I can see you site http://www.trickypedia.com/ doesn't use a custom TLD, so you're good.

If your site isn't linked to by one of the seed URLs used to build our index, then our bot won't be able to find it and add it to our map. Learn more about how we index the web.

In addition to this, Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed, and it may be several index updates before we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available).

Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.

If links to your pages have not been indexed and you have links from high Authority pages, you might want to check to see if we have indexed the pages linking to your site. Enter the URL that you know if linking you into Open Site Explorer and see if we've got those in our index. You'll also want to make sure that we aren't blocked from crawling the site. If our web crawlers are blocked from crawling certain pages (i.e., with "noindex" or a Robots.txt exclusion), they may not be included in the index.

I hope this helps, please do let me know if you would like more clarification or have any other queries.

Jo

Hi there!

Jo from the Moz Support Team here.

I would agree with both Martin and Alick on the broader implications.

In terms for DA and PA specifically I'm afraid we don't currently support gTLDs in our index, which would be why you're seeing PA and DA of 1.

Here are the TLDs currently supported.

Unfortunately, I don't know of a good workaround for this right now, but it is something we're working on.

I'll pass your query along to my team so they are aware.

Sorry I don't have better news on this one.

Jo

Hiya!

Jo from the support team here.

It could definitely be better! I've let our team know about your feedback :]

Cheers!

Hi Jason,

Jo from the help team here.

I would recommend starting by reading this article which goes through how to investigate why your optimized page or site might not be ranking:

https://moz.com/blog/optimized-my-site-but-still-not-ranking-next-level

It starts with going through how to figure out if your site in indexed at all through Google Search Console.

Best of luck!

Jo

Hi!

Jo here from the Moz Support team.

Thanks for the feedback! i've submitted this to our product team for you.

You're more than welcome to reach out to Moz support at help@moz.com with any other comments of feedback :]

Cheers!
Jo

Hi there!

I can see that you've submitted a ticket to support so I've replied to your directly there.

For any other subscription or account queries I would recommend reaching back out to help@moz.com or checking out our Help Hub account guide here.

Cheers!
Jo

Hi jfolpf,

I'm afraid we don't support account deletion right now. However, you are welcome to change or remove any information in your Moz profile.

We can swap out card details at our end, and once all this is done we can also ban your account to deactivate it.

Please write into help@moz.com to get this ball rolling.

Cheers!
Jo

Hey there!

Jo from the Moz support team here, sorry for the trouble you've had!

I think it may help to see your list and then we can give it a go at our end.

Would it be ok to email the list csv or excel file to help@moz.com for us to investigate?

Cheers!

Jo

Hi Jesper,

Jo here from the Moz support team.

As WebBoost has noted our crawler isn't compatible with SNI, but the good news is that our team has been working hard on a new crawler which is in Beta right now and can handle SNI. If you're interested in being a part of the beta testing, the link to the signup page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Once you fill out that form, you will automatically be added into the Beta during the next round.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

You're welcome to reach out to us at help@moz.com if you get stuck :]

Cheers!
Jo

I'm glad those resources helped!

There are lots of things you can do. You can frequent forums or Facebook groups to see what your target audience are talking about. Start discussions on Twitter or other social platforms. You could also put some content live and see if it resonates.

I would recommend starting with this Whiteboard Friday on knowing your audience

https://moz.com/blog/know-what-your-audience-wants-before-creating-content-whiteboard-friday

And this one on more data driven audience analysis

https://moz.com/blog/discovering-which-sites-your-target-audience-visits-whiteboard-friday

Let me know how you get on

Cheers!
Jo

Hi there!

The basic process involves:

• Researching and gathering questions that have featured snippets
• Assessing who is asking these questions
• Analyse your content and update it to clearly help people asking these questions
• Work on your on-page optimization and overall site authority to get within striking distance of Featured Snippets

I can definitely recommend reading up on the resources we have on this topic.

Dr Pete has written a great guide here:

https://moz.com/blog/featured-snippets-from-start-to-finish

https://moz.com/blog/ranking-zero-seo-for-answers

Ronell has written about how to win snippets here

https://moz.com/blog/featured-snippets-a-deadsimple-tactic-for-making-them-stick

We also have a guide to tracking SERP Features with Moz Pro here:

https://moz.com/help/guides/moz-pro-overview/rankings/serp-features

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hello Jacob,

Thanks for reaching out, Jo from the Moz support team here.

I've investigated your example and it looks like Accessories?category=beach-towels has 15 duplicates with canonical tags pointing to different URLs.  For canonicals to work they need to point to the same URL.

I've exported the csv from your Moz Pro Site Crawl and located your example URL below:

https://www.havaianasaustralia.com.au/Accessories?category=beach-towels

From here I've scrolled over to the Duplicate URL column and grabbed those URLs then checked the page source for the rel=canonical tag.

Here are a couple of examples of what I've found:

It looks like this page https://www.havaianasaustralia.com.au/Accessories?category=keyrings

Has this tag rel="canonical" href="http://www.havaianasaustralia.com.au/Accessories"/>

This page https://www.havaianasaustralia.com.au/Accessories?category=towels

Has this tag rel="canonical" href="http://www.havaianasaustralia.com.au/towels-havaianas-accessories">

So the page Accessories?category=beach-towels will be picked up as having duplicates as those 15 pages have 90% of the same code between pages. This includes all the source code on the page and not just the viewable text.

You can also run your own check using this tool: http://smallseotools.com/similar-page-checker/

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hi there!

Jo here from the Moz support team.

Spam score is made up of 17 unique signals identified for that subdomain content.yudu.com, rather than that page.

I wouldn't really describe the Spam Score flags as an algorithm, but rather flags that are triggered with the gathering of data for our Mozscape index.

You can check out all the flags and the ones that were triggered for that subdomain here https://moz.com/researchtools/ose/spam-analysis/flags?subdomain=content.yudu.com

In addition to the Whiteboard Friday that Alick300 shared above I also recommend reviewing this article by Rand on Spam Score https://moz.com/blog/spam-score-mozs-new-metric-to-measure-penalization-risk

I hope this helps, if there is anything else I can help you with please do let me know

Cheers!
Jo

Hey there!

Thanks for reaching out. I can see that you've written in to our support team as well, I'll share the reply here for anyone else who has this query :]

Basically we collect the social traffic data directly from GA. Any discrepancies are usually attributed to either the wrong GA code being added to the Moz Pro campaign.

If the code on your campaign matches your site and the numbers still look a little off then this could be due to the way we collect this data from Google Analytics - every 2 days we request 2 days' worth of data, and then those numbers are summed to give weekly totals, and then those weekly sums are totaled to give total monthly visits. That means that if there was any kind of hiccup in the way GA was reporting your visits on social media when we were trying to collect that data, or if we collected it at a weird time and not all the data was available, our totals can be a bit off.

Unfortunately, we aren't able to display the GA social visits by source so your best bet is to check these figures in GA.

I hope this helps! to clarify!

Cheers

Jo

Hello there!

Jo here from the Moz help team.

The Moz Pro tool is available on monthly rolling billing, which means that it will automatically renew every month. There is no minimum term so you can cancel future billing at any time.

You can stop renewal through your subscription settings here https://moz.com/subscriptions

This will stop future payments and you'll have access to your data for the rest of the period your paid for.

You're welcome to reach out to us at help@moz.com for more help with your subscription.

If there is anything else I can help you with please do let me know

Cheers!
Jo

Hi there!

Jo from the Moz support team here :]

I wonder if you could let me know a bit more about which bit of the tool you're looking at?

If you have account specific query that you don't wish to share publicly you're welcome to reach out to us at help@moz.com.

Cheers!
Jo

Hi Michael!

Thanks for reaching out! Jo from the Moz support team here.

You may be interested our list of recommended SEO consultants here:

https://moz.com/rand/recommended-list-seo-consultants/

We're also offering a whole new range of SEO training classes. These are great to develop your team’s awareness of SEO best practices and processes, even if you end up hiring these services from a consultant. Take a look at the classes here: https://moz.com/training

I hope this helps!

Jo

Hey there!

Thanks of reaching out, Jo from the Moz help team here.

This is most likely a Squarespace issue as they automatically block our bots from the robots.txt and if rogerbot can't get to the robots.txt then the crawling stops. Please pop an email over to help@moz.com and we can check this is definitely the cause and get a workaround in place for you.

Cheers!
Jo

Hi Gemma,

I would agree with these answers from Thomas and Ria, and I would add that the Domain Authority calculation is based on dozens of factors includes link counts, MozRank and MozTrust scores etc, it's not just a tally of the authority of all your pages.

https://moz.com/learn/seo/domain-authority

I usually use high PA to help guide me towards pages that I want to action fixes on, for example missing title tags or any other errors highlighted through the site crawl. However I would be careful inverting this to cull pages with PA 1 without further assessing their value.

I hope this helps!

Jo