Welcome to the Q&A Forum

Hi there - Kristina from Moz's Help Team here

Thanks for writing in and sorry to hear about the troubles with your MozBar. We've been seeing reports from other customers with the tool, as well, and have updated our Health Page to reflect the known issues we're seeing with the tool at this time.

There's a couple of steps we've seen work for others that might help you with your issue at this time. Can you please attempt these steps on your side and let us know if you're still seeing issues?

1. Un-install your MozBar plugin. I've taken a quick video here for you on how to find the tool in your extension list in Chrome.
2. Un-install and re-install Chrome.
3. Turn off any additional plugins that could be interfering with MozBar
4. Clear all cache and cookie data related to moz.com
5. Re-install your MozBar plugin here.
6. Sign into your Moz account here and the MozBar.

Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you are still having issues after that it means the problem is coming from our side and we'll have to wait for an update from our MozBar team.

Sending over the below information to help@moz.com that we can provide to our developers would be a huge help in their efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to us?

1. Click on this icon in the upper right corner of Chrome -  http://www.screencast.com/t/HUj3m4DGuoqK
2. Move the cursor over 'More Tools' and then click on 'Developer Tools' -http://www.screencast.com/t/B7SIh7qiPj
3. Click into the 'Console' tab - http://www.screencast.com/t/itHrYuuq
4. Make sure MozBar is running and then refresh the page if needed.
5. Take a screenshot of the results (the entire window is recommended) and send that to us.
6. What version of MozBar are you running?
7. What is your OS version?

Thank you so much for your help, and for your patience while we work to resolve these issues. I look forward to hearing back from you about the above.

-Kristina

Hi there - thanks for writing in! Kristina from Moz's Help Team here.

Campaigns are site-specific (meaning you can't track multiple sites within a single campaign) and within the Campaign Settings that you set when you initially set-up the campaign, you can choose to track all pages within the entire root-domain of a site, or restrict it to only pull in data for a particular subdomain.

Here's a screenshot of the campaign setup section where you would set these settings upon the creation of your campaign: http://screencast.com/t/RDOJAu8ykW

I hope this helps answer your question! If not, or if you're needing further assistance, please don't hesitate to reach out to our team anytime by emailing help@moz.com!

Have a great day,

• Kristina

Hi Paul! Kristina from Moz's Help Team here.

I'm sorry to hear you are experiencing issues with your paused listings this morning. I'm afraid we experienced an issue with our connection to Google which has already been resolved and our engineers are in the process of un-pausing all affected listings. Paused listings have no impact on what we have already distributed to our data partners. When this situation occurs under normal circumstances (deleted Google page, street address hidden), this would only prevent you from making new changes or updates.

I had a chance to peek into your account and was able to verify that your listing is active again.

I apologize for any inconvenience. As always, you can reach out to our team directly if any issues of this nature pop up again in the future by sending a note to help@moz.com.

Sorry again for the trouble on this one - I hope you have a great day!
-Kristina

Hi Nahuel! Kristina from Moz's Help Team here.

To change the owner of a particular account, you would need to login under the account holder's email address as the username, then navigate to https://moz.com/users/auth to change the email address on file.

Similarly, to change the credit card on file, you'd need to login and head to https://moz.com/billing and click the "Replace" button next to the current card on file.

If you need to reset the password associated with the account in order to get logged in, you can do that here: https://moz.com/lost-password.

If you need further assistance with getting logged into the account, please email help@moz.com as we'll need to verify more information from you in order to assist.

Thanks so much!
-Kristina

Hi Mark! Kristina from Moz's Help Team here.

I wanted to let you know that I'm seeing the same thing within my own Community account. I'll be checking with our Community Team to see what the intended behavior here is, and let you know what I'm able to find out!

Thanks for this and hopefully I'll have an update for you soon.
-Kristina

Hi there! Kristina from Moz's Help Team here.

The metrics for the lists you create in Keyword Explorer should come back from fairly quickly, but we notice from time to time that lists get stuck in Gathering Metrics for several keywords. Usually re-creating the list solves the issue. Is that an option for you? I know it's not very convenient at times to re-create a list, so if that's not an option for you, I'd be happy to create a support ticket for you so we can escalate the issue you're seeing to our Engineering team to see if they can resolve the issue on our end.

As always, for questions of this nature or any issues with Moz's tools, you can reach out to our team at help@moz.com which generally produces a faster response from someone on our team than posting the issue here.

I look forward to hearing back from you on this!
-Kristina

Exciting news, Moz fans! We are thrilled to announce that Moz has been acquired by iContact Marketing Corp!

Check out Sarah and Michael's chat discussing the details in our blog post here, and please celebrate with us as we chart the future of Moz together.

Hi there! Kristina from Moz's Help Team here.

We were definitely experiencing multiple outages yesterday with our API that affected our Open Site Explorer tool, our Keyword Explorer tool, our MozBar toolbar, generation of PDF Reports among a couple other issues as well. You can view the history of these issues on our Health Page and scrolling down to the Past Incidents section.

All issues should be resolved as of this morning, however. If you're still experiencing issues please send an email to help@moz.com with the details of those issues and we'll be happy to investigate further for you!

Thank you and sorry about the inconvenience on this one.
-Kristina

Hi there! Kristina from Moz's Help Team here. Thanks for reaching out, and sorry for the trouble!

Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

https://www.screencast.com/t/IgysswsFiwn

The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Once you fill out that form, you will automatically be added into the Beta during the next round.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

In the meantime, I apologize for the inconvenience and let me know if you have any questions or need any additional clarification.
-Kristina

Hi Gaston! Kristina from Moz's Help Team here.

I had a chance to peek at this site and it looks like the entire page is tagged as "no follow" which is why MozBar would be reporting all the links on the page as such, as well. Here's a screenshot of where in the MozBar we were able to confirm this: http://screencast.com/t/5L0w6AQl

As always, you can reach out to our team with any question of this type in the future by shooting us an email at help@moz.com!

I hope this helps, but certainly let me know if there's anything else I'm able to assist with.
Thank you,
-Kristina

Hi there!

When you sign up for a 30-day trial, we do ask that you agree to Moz's Terms of Use which does state that free trials roll over into a paid subscription unless otherwise marked as cancelled within the first 30 days. This is very common practice for free trials asking for a credit card when signing up for it, apologies it took you by surprise!

If you'd like to reach out to our Help Team here at Moz, we can take a look at the account for you as we do consider refunds on a case by case basis. Feel free to email us at help@moz.com from the email tied to your account and we'll take a look for you!

Thank you,
Kristina
Moz Help Team

Hi there! Kristina from Moz's Help Team here.

I'm afraid we don't have that information to pass along, really sorry about that! May I ask what sort of 3rd party tools you're looking for, or what sort of functionality you're looking for, and we may have some recommendations for you based on that.

Sorry about that!
-Kristina

Hi there! Kristina from Moz's Help Team here.

Sorry to hear about your DA dropping. The reasoning behind this can be hard to pinpoint without the help of an SEO consultant or the specific web designer for your website. Domain and Page Authority scores are both calculated using Moz's Ranking Models. In essence, we take a lot of rankings data from the search engines (by running queries) and then try to build a predictive scoring system using our own on-page analyses and Mozscape link data to construct an algorithm that will effectively reproduce the search engines' results. Our current accuracy hovers in the 70% range, but over time, we expect to improve.

Once we have a ranking model (which we internally call "uber"), we can create scores that best approximate the combinations of all our page-specific link metrics or domain-specific link metrics (removing the keyword-specific features like anchor text, on-page keyword usage, etc). These scores represent the model's query-independent or non-keyword-based ranking inputs.

In simple terms, Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics (number of links, linking root domains, mozRank, mozTrust, etc.) we have into a single, predictive score.

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. Thus, it's much more difficult to grow your score from 70 to 80 than it would be to grow from 20 to 30.

It is also important to note that if the higher authority sites that your site is seeded from drop in score, it will ripple down to all of the other links branched off from the very top. A good place to start is to compare the DA from the linking root domains from the previous index. Also take a look at your competitors scores to see how much they have dropped as well. As our indexes grow in size, there are more links that are included in our calculations.

We recommend keeping track of how many linking root domains you have from index to index, as this will be a quick way to confirm possible reasons for an increase/decrease in the score. For an in-depth discussion from Rand, check out this article: https://moz.com/community/q/da-pa-fluctuations-how-to-interpret-apply-understand-these-ml-based-scores

Here's some places to really delve into what is going on: 
http://moz.com/blog/whiteboard-friday-domain-trust-authority 
http://moz.com/blog/googles-algorithm-pretty-charts-math-stuff 
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics

Here are some good resources to help you take a look at the factors.
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics
http://apiwiki.seomoz.org/w/page/20902104/Domain%20Authority
http://moz.com/blog/whiteboard-friday-domain-trust-authority

I hope this helps! Sorry I can't go into any more detail, but hopefully these links can help you get a handle on it. Best of luck!

Hi Scott! Kristina from Moz's Help Team here.

Thanks for reaching out, and sorry for the trouble! Here's a short video with more information on how a Google+ page needs to be set up: https://seomoz.wistia.com/medias/izmwe6t66p.

And here is a written-list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a local number, rather than a toll-free number.
• The business must not be listed as a “service area business”. A service area business displays with the street address being hidden, as well as the listing not being surfaced through the Google Places API (which is where we pull the listing details from).
• The listing must be verified by postcard. As a note, it may take a couple days after the postcard verification process for the listing to be available through the Google Places API.
• The listing must be completely searchable through Google Maps, with the full NAP listed correctly.

If you're still encountering issues after taking a look at those factors, then I'm certainly happy to investigate; I would just need you to shoot our team an email at help@moz.com including the name, address and phone number of the Moz Local listing, as well as the Google+ page for that listing, as you've provided here.

I hope this helps! 
-Kristina

Hi there - Kristina from Moz's Help Team here.

Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

http://screencast.com/t/G5wpkzmO

If you are able to disable the SNI configuration on your site, then we should be able to crawl it normally. While it's something that we'd love to be able to accommodate for the future, we don't yet have the resources to be able to make those changes.

I found this thread in our Community Q&A forum with lots of other users running into the same problem, so it's definitely something we're aware of and working to address: https://moz.com/community/q/804-https-ssl-error

I apologize for the inconvenience, but I hope this helps to explain!

Hi there! Kristina from Moz's Help Team here.

I just wanted to quickly interject and say that Casey is right! Unfortunately, we do not use a static IP address or range of IP addresses, as we have designed our crawler to have a dynamic approach. This means we use thousands of dynamic IP addresses which will change each time we run a crawl. This approach gives us the best dynamic view of the web, but it can make us incompatible with some servers or hosting providers.

The best option I'd be able to suggest would be to identify our crawler by User-agent: rogerbot

I hope this helps! As always, you can connect with our team about any issues you're seeing in the tools by sending a note to help@moz.com.

Have a great day!
-Kristina

Hi there - Kristina from Moz's Help Team here.

There can be a few different things inhibiting Moz Local's ability to pick up a corresponding Facebook page. There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data (read more here). Here is list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The primary page category must be “local business”.
• A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
• The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!
• Here's a little video guide that might help! https://seomoz.wistia.com/medias/8o0ny7cfhc

If you're still encountering issues after taking a look at those factors, please send an email to help@moz.com with a link to your Facebook page and we'll be happy to assist further for you!

Thank you,
-Kristina

Hi Paula - Kristina from Moz's Help Team here.

Sorry to hear about your DA dropping. The reasoning behind this can be hard to pinpoint without the help of an SEO consultant or the specific web designer for your website. Domain and Page Authority scores are both calculated using Moz's Ranking Models. In essence, we take a lot of rankings data from the search engines (by running queries) and then try to build a predictive scoring system using our own on-page analyses and Mozscape link data to construct an algorithm that will effectively reproduce the search engines' results. Our current accuracy hovers in the 70% range, but over time, we expect to improve.

Once we have a ranking model (which we internally call "uber"), we can create scores that best approximate the combinations of all our page-specific link metrics or domain-specific link metrics (removing the keyword-specific features like anchor text, on-page keyword usage, etc). These scores represent the model's query-independent or non-keyword-based ranking inputs.

In simple terms, Domain Authority is our best prediction about how content would perform in search engine rankings on one site vs. another. Page Authority answers the same question for an individual page. Both are amalgamations of all the link metrics (number of links, linking root domains, mozRank, mozTrust, etc.) we have into a single, predictive score.

It's important to note that both Domain Authority and Page Authority are on a 100-point, logarithmic scale. Thus, it's much more difficult to grow your score from 70 to 80 than it would be to grow from 20 to 30.

It is also important to note that if the higher authority sites that your site is seeded from drop in score, it will ripple down to all of the other links branched off from the very top. A good place to start is to compare the DA from the linking root domains from the previous index. Also take a look at your competitors scores to see how much they have dropped as well. As our indexes grow in size, there are more links that are included in our calculations.

We recommend keeping track of how many linking root domains you have from index to index, as this will be a quick way to confirm possible reasons for an increase/decrease in the score. For an in-depth discussion from Rand, check out this article: https://moz.com/community/q/da-pa-fluctuations-how-to-interpret-apply-understand-these-ml-based-scores

Here's some places to really delve into what is going on: 
http://moz.com/blog/whiteboard-friday-domain-trust-authority 
http://moz.com/blog/googles-algorithm-pretty-charts-math-stuff 
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics

Here are some good resources to help you take a look at the factors.
http://moz.com/blog/whiteboard-friday-domain-authority-page-authority-metrics
http://apiwiki.seomoz.org/w/page/20902104/Domain%20Authority
http://moz.com/blog/whiteboard-friday-domain-trust-authority

As always, you can contact our team in the future on questions about metrics or tool-specifics by shooting us an email at help@moz.com, but I hope this helps!

Thank you,
-Kristina

Hi Ken! Sorry for the delay in getting back to you.

In the example that you've provided here, I will elaborate on how our campaign structure works in regards to URLs:

Each of these could be created as separate campaigns and if you click the "Exclude subdomains to restrict this campaign to the domain you entered".

Subsequently, if you had any subfolders beyond the last slash in your URL, that would be included in that campaign data as well.

For example: 
Campaign A is setup for http://www.yoursite.com/product1 and you've clicked the "exclude subdomains" checkbox. This would include data for this site structure, as an example:
http://www.yoursite.com/product1
http://www.yoursite.com/product1/subfolder1
http://www.yoursite.com/product1/subfolder1/examplefolder1
http://www.yoursite.com/product1/subfolder1/examplefolder2 (etc)
http://www.yoursite.com/product1/subfolder2
http://www.yoursite.com/product1/subfolder2/examplefolder1
http://www.yoursite.com/product1/subfolder1/examplefolder2 (etc)
so and so forth...

While Campaign B is setup for http://www.yoursite.com/product2 and you've clicked the "exclude subdomains" checkbox. This would include data for this site structure, as an example:
http://www.yoursite.com/product2
http://www.yoursite.com/product2/subfolder1
http://www.yoursite.com/product2/subfolder1/examplefolder1
http://www.yoursite.com/product2/subfolder1/examplefolder2 (etc)
http://www.yoursite.com/product2/subfolder2
http://www.yoursite.com/product2/subfolder2/examplefolder1
http://www.yoursite.com/product2/subfolder1/examplefolder2 (etc)
so and so forth...

And Campaign C could be: http://www.yoursite.com/product3
http://www.yoursite.com/product3/subfolder1
http://www.yoursite.com/product3/subfolder1/examplefolder1
http://www.yoursite.com/product3/subfolder1/examplefolder2 (etc)
http://www.yoursite.com/product3/subfolder2
http://www.yoursite.com/product3/subfolder2/examplefolder1
http://www.yoursite.com/product3/subfolder1/examplefolder2 (etc)
so and so forth...

It's also important to note that if your subfolders exist on the "www" version of your site, you must base the campaign on the "www" URL or else your data won't show up for those subfolders.

I hope this helps explain this a little further but please let me know if there's anything more I can clarify!
-Kristina

Hi there! Kristina from Moz's Help Team here. Sorry to hear about the trouble!

Can you provide the URL and the keyword you were plugging into the Page Optimization tool so I can take a closer look at the issue you're experiencing?

In the future, you can contact my team directly with any technical issues by emailing help@moz.com. Doing so typically renders a faster turn-around time than logging technical questions into the Q&A forum.

I look forward to helping you solve this mystery!
Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here.

I can completely understand where your confusion comes from around these different figures you're seeing! Hopefully I can help explain the discrepancies here.

The score within your listing report is representative of what our system observes at this exact moment. So, it is a snapshot in time of how your listing distribution looks. This means that if, for example, one of our partners had an API outage at the time which caused them to be unable to report your listing's status to us, then that listing would appear as blank within your listing report and be reflected as such in the snapshot score.

However, issues like the one that I described above are completely temporary and do not impact your actual listings on those sites. So, we also include a "golden" score on your dashboard which is calculated with the best status we've observed from each aggregator over a longer timeframe. This score is intended to give you a more normalized impression of your listing score which is not impacted by unimportant volatilities.

I would say that both are useful in their own context, but you're absolutely right that it's not especially clear. As usual, you can always contact our team with any questions about the tools by emailing help@moz.com, but please do let me know if I can help further.

Thanks so much!
-Kristina

Hi Andy! Kristina from Moz's Help Team here.

Sorry to hear about the trouble!

We were experiencing intermittent issues with Open Site Explorer yesterday and earlier today but the issue seems to be resolved now. Can you please try again and let me know if you're still seeing issues on your end?

If you are, an example of a URL you're experiencing the issue on would be a great example to provide to our engineers.

As always, you can email our team help@moz.com any time you're experiencing technical issues within the product for a faster turn-around time.

I hope this helps! Please let me know if there's anything else I'm able to assist with.
-Kristina

Hi there! I apologize for the delay.

I've had a chance to speak to our technical team on this and we're definitely seeing the same error on our end, and we're not able at first glance to be able to tell WHY it's happening.

I'm going to open a support ticket on your behalf and then send this one up to be triaged further to see why this is happening. I apologize we weren't able to get this quickly resolved for you, as I would've hoped to have.

You should get an email here shortly with the details on your support ticket and I'll be updating you through that ticket as we move through this one.

Sorry again for the inconvenience but hopefully we'll be able to sort this one out for you soon.

Thank you,

• Kristina

Hi Jackson! Kristina from Moz's Help Team here.

I'm sorry to hear you are experiencing issues with your paused listings this morning. I'm afraid we experienced an issue with our connection to Google which has already been resolved and our engineers are in the process of un-pausing all affected listings. Paused listings have no impact on what we have already distributed to our data partners. When this situation occurs under normal circumstances (deleted Google page, street address hidden), this would only prevent you from making new changes or updates.

I had a chance to peek into your account and was able to verify that your listing is active again.

I apologize for any inconvenience. As always, you can reach out to our team directly if any issues of this nature pop up again in the future by sending a note to help@moz.com.

Sorry again for the trouble on this one - I hope you have a great day!
-Kristina

Hi there - Kristina from Moz's Help Team here.

I had a chance to peek into your Campaigns and I show that the latest crawls were performed on May 15th & May 17th. You can see the latest date your campaigns were crawled by clicking on the "Site Crawl" portion of your campaign and the date will be displayed on the upper right hand corner of that page: http://screencast.com/t/yPcd5qsf79Z

Site Crawl within a campaign is automatically performed on a weekly basis. Since your sites were just last crawled on the 15th & 17th, they won't be crawled again until the 22nd & 24th, respectively.

If you've made any changes to your site in the midst of that week, and you want to check if you've made any progress on the notices in your Site Crawl, you can always run a paired-down version of the Site Crawl (~3,000 pages) in the Crawl Test Research tool: https://moz.com/researchtools/crawl-test

I hope this helps! In the future, please feel free to reach out to our team by emailing help@moz.com and someone from our team will be more than happy to assist with any questions about the tools that you have.

Have a great day!
-Kristina

Thank you for providing that additional information and I apologize for the delay.

I had a chance to look into this further and it looks like it is recognizing that you have these keywords in the Title, it's just making some additional suggestions around the placement of the keywords.

For example, when I ran a search in the On-Page grader for the URL https://www.sbat.com/tips/todays-free-horse-racing-tips and the keyword of "racing tips", the only thing it's returning a suggestion on is the placement of the keyword in the Title tag to be at the beginning. I also ran this same search in the Page Optimization tool within your campaign and the same suggestion came back there as well. It is recognizing that that keyword exists in the Page Title, however: http://screencast.com/t/04pn1vTDPUi and http://screencast.com/t/RQQDuo9CqF

I hope this helps! Please let me know if there's anything else I'm able to assist with.

-Kristina

Hi again!

I just wanted to follow-up with you here, as well as in your support ticket, to let you know that this has been resolved. We were experiencing some issues with On-Page reports for https:// sites but this has since been resolved.

Thank you for bringing this to our attention. If you're still experiencing issues, please don't hesitate to report them to our team by sending a note to help@moz.com and we'll be happy to assist further!

Have a great day.
-Kristina

Hi there - Kristina from Moz's Help Team here.

I'm not sure if I'm understanding your full question, so please let me know if I'm missing anything.

Our Open Site Explorer tool (https://moz.com/researchtools/ose/) is designed provide you a view of the link data for a particular page, a specific subdomain, or for the entire root domain of a site.

Here's a link to our Help Hub guide on the tool: https://moz.com/help/guides/research-tools/open-site-explorer for additional information.

As always, if you have specific questions about our tools you can always reach out to my team by sending us a note with the details of your question to help@moz.com, but hopefully this helps!

Thank you,
-Kristina

Hi there - Kristina from Moz's Help Team here. Here is a link to some recommended SEO Consultants that we have referred customers to in the past, who were in your position. As Laura stated above, our tool are here to provide you with the data you need, but it does take a fundamental knowledge of SEO to put that data to use.

https://moz.com/rand/recommended-list-seo-consultants/

I'm sure any of the consultants listed there would be able to help you get a better understand of this.

Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here.

Yes, you can add/delete/change the competitors associated with your Campaign any time by clicking into the Campaign Settings section and scrolling down a bit. Here's a screenshot of where to find that section: http://screencast.com/t/cvqhQmcd

Please note that once you've added new competitors to your existing campaign, information won't start tracking on those new competitors until your next weekly campaign refresh occurs.

I hope this helps, but please let me know if there's anything else I can assist with. And, as always, you can reach out to our team with any product questions in the future by sending a note to help@moz.com

Have a great day!
-Kristina

Hi there - Kristina from Moz's Help Team here.

A batch of 10 URLs will count as 10 rows and you would need to wait 10 seconds before making the next query. If you make your next query too quickly you will be hit with a throttle which lasts 30 seconds. If you make another query during that period, you potentially could push that 30 second throttle even further out.

I hope this helps! In the future, feel free to email our team anytime at help@moz.com and someone from our team will be happy to help out!

Have a great day.
-Kristina

Hi Jake! Kristina from Moz's Help Team here.

It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?

I look forward to hearing from you soon.

Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here. Matt pretty much nailed it - you can create custom reports for each of your campaigns, and including the different sections of your campaign in the report.

You can schedule the reports to generate automatically on a daily, weekly or monthly schedule. The reports do run on set schedules. The weekly reports are based on the campaign’s weekly update schedule. The monthly reports run by the 4th of every month. By default, the reports will be sent to the admin email on file, but you can also send it to other email addresses as well.

Matt's link to our Help Hub area on custom reports is a great area to get more information on this area of the tool and has some pretty nifty screen-shot walkthroughs, as well: https://moz.com/help/guides/moz-pro-overview/custom-reports

As always, you can contact our team if you get stuck or need some additional information on a specific area of the tool by emailing help@moz.com.

I hope this helps - have a great day!
-Kristina

Hi there! Kristina from Moz's Help Team here.

I'm sorry to hear you're running into this error message. I looked into your site, and here's the scoop: From what I can see you're blocking us on a server level. When I ran your site in a header checker I was able to see a 200, but when I curled your site from our servers it returned a 403.

Here's a screenshot of what we're seeing: http://screencast.com/t/c8Fx90uiG

The bummer here is that I can't do anything on the support side to fix this. This 403 error is coming directly from your server, so at this point the best thing to do will be to send this information to your web dev. They'll need to make sure our crawler (rogerbot) is whitelisted, so our tools can start working hard for you.

I hope this helps. Definitely let me know if you have any other questions.

Hi there - Kristina from Moz's Help Team here.

Sounds like you're on the right track with this one, but I did just want to interject that the Landing Pages section within your campaign updates on a weekly-basis when your campaign refresh happens. It looks like your next update is scheduled to occur on May 20th so if your fix resolves it most likely you won't see those changes take effect until then.

If you're still seeing issues after that update happens, please don't hesitate to reach out to our team by emailing help@moz.com so we can investigate the issue further for you!

Have a great day!
-Kristina

Hi there - Kristina from Moz's Help Team here.

Thanks for reaching out to us and I'm sorry to hear you are experiencing issues with Mozbar. Since this is an extension of your browser, it may be difficult for us to isolate as the toolbar will rely on your personal settings in the browser.

Here are somethings you can try to get it working:

Make sure you are not in incognito mode

• Disable/un-install all other extensions leaving just Mozbar to isolate
• Re-install Chrome
• Check to see if the address bar is hiding the extension icons: http://www.screencast.com/t/7cLHKkOP
• Disable any software firewall or security apps

As always, you can reach out to our team in the future with any product-related questions by sending an email to help@moz.com or clicking on the little blue chat icon on the lower half of your screen while in the tool.

I hope this helps but please let me know if you're still needing assistance.

Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here.

Hi there! I'm sorry your site isn't showing up in Open Site Explorer yet. I'll try to explain a few reasons why this might be happening:

There are two types of link data we capture: external and internal linking pages. In order for us to discover backlinks to your site, we need to crawl the sites and pages linking to you. Once we can find those links, we will then be able to crawl your site to find pages you link to and so forth.

If you don't see any inbound links from external sites, there are a few things to check real quick:

• Check your URL for typos or other errors. Did your URL cut off or contain the wrong punctuation?
• Check out the site's navigation. Sometimes it takes multiple index updates for us to discover pages that aren't linked to from the site's primary navigation. One simple fix is to create a link to the URL from another page on the website.
• The Mozscape index is still growing! Keep in mind that, while large, our index doesn’t cover the entire web. If you have a smaller site, it’s possible we haven’t crawled the domains linking to it. Search the pages linking to yours to see if we have indexed their links. If you need help with link building, we've got a fabulous guide here: https://moz.com/beginners-guide-to-link-building.

If you don't see any internal links to your page:
Make sure we're not blocked from crawling this URL or site. If our web crawlers are blocked from crawling certain pages (i.e., with "noindex" or Robots.txt), they may not be included in the index.

For some more in-depth info, here's how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled 90,000,000,000 pages (which is about 35% the amount in Google's index).

So, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index.

Other tools, such as Webmaster Tools, Ahrefs, and Majestic will alway show more link data as they target the quantity of links, while OSE focuses more on quality and Domain Authority. It’s best to use all the tools you can to obtain a full backlink profile; I've got a post here that details why and how that is: http://www.seobook.com/comparing-backlink-data-providers

Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.

We update once a month and you can view the next scheduled update here: http://moz.com/products/api/updates

Hope this helps provide some clarity. Please let me know if you have any questions!

Hi there! Kristina from Moz's Help Team here.

Unfortunately at this time there isn't any integration between Keyword Explorer and the Rankings area of your Campaigns. You're not the only one that has identified an opportunity in our product in this area! I'll be sure to pass along your interest in getting this feature added into a future version of our tools in the future.

I apologize for the inconvenience. As always, you can reach out to our team with any product questions of this nature by sending a note to help@moz.com or clicking on that little blue chat icon on the bottom right of the tools.

Thank you,
-Kristina

-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --

Hi there! Kristina from Moz's Help Team here.

Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. We started this thread to keep our community updated on the progress of our new crawler. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.

We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.

In the meantime, I apologize for the inconvenience and let me know if you have any questions or need any additional clarification.

Thank you,
-Kristina

Hi there!

There are a lot of factors that can affect our ability to find and index links to your site.  If you are not seeing links that you know you have, you can add them to Link Tracking Lists. Once you add a link to your tracking lists we will add that page to be crawled. As long as it is accessible to our crawler, you should see the link in our index as soon as we can index those pages.

We also have a guide here with some things to check around why we may not have found your links yet: https://moz.com/help/link-explorer/link-building/moz-isnt-finding-your-links

Best,
Kristina, Moz Help Team

Hi there! Kristina from Moz's Help Team here.

Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.

http://screencast.com/t/3Ye39acGLPY

If you are able to disable the SNI configuration on your site, then we should be able to crawl it normally. While it's something that we'd love to be able to accommodate for the future, we don't yet have the resources to be able to make those changes.

I found this thread in our Community Q&A forum with lots of other users running into the same problem, so it's definitely something we're aware of and working to address: https://moz.com/community/q/804-https-ssl-error

The good news is that a recent update has been made, and we're ready to accept beta SNI customers to test it out. Please see the article here that explains this further: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni and if you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I apologize for the inconvenience in the meantime, but hopefully we'll have it fixed soon! And as always, you can contact our team in the future with questions of this nature by emailing help@moz.com.

Thank you - have a great day,
-Kristina

Hi Rachael! Kristina from Moz's Help Team here.

It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?

I look forward to hearing from you soon.

Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here.

I'm afraid our tools don't have directly integration with Google Sheets, but you can always download Moz data in CSV format and transfer that into Google Sheets manually, but it's not something we offer an automatic way of doing.

Sorry about that! Please let us know if there's more we can assist with or clarify!
-Kristina

The good news is that a recent update has been made, and we're ready to accept beta SNI customers to test it out. Please see the article here that explains this further: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni and if you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

Hi there! Kristina from Moz's Help Team here.

Our on-page grading tools such as Page Optimization and On-Page Grader should see keywords regardless of capitalization or not. If you're not seeing that as the case, please open up a support ticket with us by emailing help@moz.com or clicking the blue chat icon on the lower right of the product and be sure to tell us what the URL/Keyword combo is you're optimizing for and we'll be happy to investigate further for you!

Thank you,
-Kristina

Hi again! Just wanted to give you an update that our Community developers have received word that this link isn't going to the right place and will be working on resolving it in a future update. Thanks again for bringing this to our attention and hopefully we'll see it routing to the correct page in the near future.

Thanks again,
-Kristina

Hi there! Kristina from Moz's Help Team here.

When you add new report combinations between your regularly scheduled update for URLs that aren't already in the rankings, you will see the [No Title] message and no data for the page score. This is because we aren't able to record new data for these reports between weekly updates. Once your campaign updates again for the next week, we will automatically record this report information and the title and page score will then display in the Track & Monitor list.

I hope this helps but please let me know if there's anything else I'm able to assist with! And as always, you can reach out to our team directly with any product-specific questions by sending an email to help@moz.com or clicking on the blue chat icon in the lower right of the product.

Thank you,
-Kristina

Hi there! Kristina from Moz's Help Team here.

I had a chance to take a peek at your Crawl Test area of the product and am seeing multiple crawl tests there without any knowledge of which one you might be looking at, nor any idea of which 404 errors you're referring to.

Can you provide more details here so we can investigate this further for you? If you prefer not to provide these details in such a public forum, please feel free to reach out to us with the details by emailing help@moz.com.

Thank you!
-Kristina