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Browse the forum for helpful insights and fresh discussions about all things SEO.
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@gby91 Hi there - please reach out to the Moz Help Team (help@moz.com) for assistance with this - this is the Q&A forum, and not a place we'd be able to capture sensitive account information from you to resolve.
Thank you!
-Kristina, Moz Staff
@wenalyn Hi there! You will need to write into Moz's Help Team at help@moz.com from the email address tied to your account in order for us to help with this request. Thank you!
Hi there!
There are a lot of factors that can affect our ability to find and index links to your site. If you are not seeing links that you know you have, you can add them to Link Tracking Lists. Once you add a link to your tracking lists we will add that page to be crawled. As long as it is accessible to our crawler, you should see the link in our index as soon as we can index those pages.
We also have a guide here with some things to check around why we may not have found your links yet: https://moz.com/help/link-explorer/link-building/moz-isnt-finding-your-links
Best,
Kristina, Moz Help Team
Hi there! Due to the nature of this request, can you please email help@moz.com from the email address tied to your account? Our team will be able to assist you via that method.
Thank you!
-Kristina
Moz Help Team
Thank you for this! Our team always strives to provide top-notch support, so it makes me happy to see this experience emulated for our other community members. And you absolutely hit the nail on the head: we just wrapped up a crazy week of volunteering for our annual conference and are still playing a little catch-up from that. Thank you again!
-Kristina
Manager, Moz Help Team
Hi there! My name is Kristina and I manage the Help Team here at Moz.
Sorry to hear that your interaction with our team this morning was less than favorable for you! As another helpful community member pointed out, we had our annual conference last week, MozCon, which means our international help team members flew to the states to attend and volunteer at the event. We're still catching up on our ticket queues from that, as well as being understaffed in our usual International support hours. We do answer all tickets on a first come, first serve basis and Eli (who works in the UK, not the Philippines) had quite a lot of tickets to tackle this morning before getting to yours.
I had a chance to review the ticket in question here, and the report that you were asking for was to see real-time keyword rankings. Unfortunately, that isn't how our Moz Pro campaigns function. When you create your campaign initially, it's then on a weekly update schedule from that point on providing ranking data. So, for example, if you created your campaign on a Thursday, you'd get the weekly ranking data for your tracked keywords every Thursday thereafter. That has always been how our campaigns function.
If you are looking for real-time ranking data for a list/group of keywords, the best tool to use for this is our Keyword Explorer tool. In this tool, you're able to run real-time keyword ranking data for a single keyword, or you can create lists if you know there is a group of keywords you'd want this data for. You can export the list of keywords from your campaign into a CSV file, then upload that list of keywords into the Keyword Explorer lists section to easily and quickly create the list with the keywords you want the data for.
You can find more info on this tool in our Help Hub here, but to dive specifically into Keyword Lists within this tool, head here.
If you have any additional questions, feel free to continue your chat with Eli, start a new conversation with someone on the team, or write into us at help@moz.com and we'll get to you as soon as we can (sorry we don't offer live chat!). Any feedback you have towards my team would be better suited in those channels, rather than here in the community, of course, as well.
Thank you and apologies again for your experience!
-Kristina
Hi there!
When you sign up for a 30-day trial, we do ask that you agree to Moz's Terms of Use which does state that free trials roll over into a paid subscription unless otherwise marked as cancelled within the first 30 days. This is very common practice for free trials asking for a credit card when signing up for it, apologies it took you by surprise!
If you'd like to reach out to our Help Team here at Moz, we can take a look at the account for you as we do consider refunds on a case by case basis. Feel free to email us at help@moz.com from the email tied to your account and we'll take a look for you!
Thank you,
Kristina
Moz Help Team
Hi Nahuel! Kristina from Moz's Help Team here.
To change the owner of a particular account, you would need to login under the account holder's email address as the username, then navigate to https://moz.com/users/auth to change the email address on file.
Similarly, to change the credit card on file, you'd need to login and head to https://moz.com/billing and click the "Replace" button next to the current card on file.
If you need to reset the password associated with the account in order to get logged in, you can do that here: https://moz.com/lost-password.
If you need further assistance with getting logged into the account, please email help@moz.com as we'll need to verify more information from you in order to assist.
Thanks so much!
-Kristina
We'd love to investigate this further for you. Can you please email help@moz.com with the specific examples of what you're seeing and we'll be happy to troubleshoot the issue further for you there. Thanks so much!
Hey there! Kristina from the Help Team here.
It sounds like you're referring to the Rank Tracker tool.
If so, we made some changes to the tool in our menus due to the announcement of us sunsetting the tool on June 8th. In case you missed it, you can read more about that announcement in this Q&A post here.
You can now access the tool by navigating directly to this URL: https://moz.com/researchtools/rank-trackeror by navigating to your Moz Pro Home option and then scrolling down to the available tools. I made a quick video here for you demonstrating this piece.
I hope this helps but certainly let us know if there's more we can assist with on this, and sorry for the confusion!
Glad to hear it's working now! Thank you for following up to let us know.
Hi Bill! Kristina from Moz's Help Team here.
Sorry to hear about the trouble you've been experiencing with lists. There was a known issue earlier that certainly could've caused this, but that issue should be cleared up for you now. It does appear you have a few different lists set up on your account, so I wasn't sure which one to verify off of, but if you still see the issue let us know the name of the list and we'd be happy to investigate it further for you. Sorry again about the inconvenience here
Well hello again! We'd love to investigate this further for you. Can you please email help@moz.com with the specific examples of what you're seeing and we'll be happy to troubleshoot the issue further for you there. Thanks so much!
Hi there! Kristina from Moz's Help Team here.
Yes, the "http" part of your URL is included in the character count.
I hope this helps but please let us know if there's more we can assist with or help to clarify for you!
Thank you,
-Kristina
Hi there - Kristina from the Help Team here.
I noticed that you also wrote into help@moz.com with this same request and we've responded to you there.
Please let us know if there's more we can assist with.
-Kristina
Hi there! Kristina from Moz's Help Team here.
I'm sorry for the delayed response. We were having issues with our conversation bubble in the tool but that has since been fixed. Can you confirm if you're still not seeing it?
You can always write to our team via help@moz.com in the future if you're noticing something similar.
Thank you and sorry about the inconvenience.
-Kristina
Hi there - Kristina from Moz's Help Team here.
Our Rank Tracker tool allows you to capture a live ranking for any keyword/URL combo. You can find that here: https://moz.com/researchtools/rank-tracker
I hope this helps but please let us know if there's more we can assist with!
-Kristina
Hi there, Kristina from Moz's Help Team here.
First and foremost, I'd recommend checking out this article & video that our co-founder Rand wrote on our Spam Analysis tool (they're absolutely the best way I've found to understand this metric) - but I'll also be happy to add some key takeaways from these resources, as well.
Article: Spam Score: Moz's New Metric to Measure Penalization Risk
Video: Understanding and Applying Moz's Spam Score Metric - Whiteboard Friday
Essentially, Spam Score is an aggregate of 17 different flags we set up to identify traits that correlate with measured Google penalization. The higher the number of flags on a link, the higher the chance that it's spammy.
The flags represent a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is just based on correlation with penalization, rather than causation, the solution isn't necessarily to change these factors on your site, but it could be worthwhile to consider them!
I hope this helps answer your questions around the Spam Analysis tool, as well as how to decipher what the scores mean. If not, or if there's anything else I'm able to assist with - please don't hesitate to ask!
Hi there! Kristina from Moz's Help Team here.
I'm afraid we don't have that information to pass along, really sorry about that! May I ask what sort of 3rd party tools you're looking for, or what sort of functionality you're looking for, and we may have some recommendations for you based on that.
Sorry about that!
-Kristina
Hi there! Kristina with Moz's Help Team here.
Can you please grab some screenshots and provide all of the details on the search you're running and shoot these over to our team by emailing help@moz.com and we'll be happy to take a look at this for you!
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
Unfortunately, our tools don't have a good way of discovering keywords your site is ranking for in that way. Our tools are set up to help you gauge your site's performance for keywords which you enter, rather than finding keywords which are already doing well and presenting them. It's a request we hear a lot, and it's definitely something the product team is looking into, but for now we don't have that feature in our toolset, I'm afraid.
In the meantime you can find keywords you're getting clicks and impressions for in your Google Search Console. You can download the list from there and upload those to your campaign.
I an also recommend using Keyword Explorer to find more keywords with potential to add to your campaigns.
Let me know if there's anything else I can assist with!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I'm afraid we don't have a way to edit labels at this time. The only option is to remove the old label and then re-add the new one. This is a request we see from time-to-time from our users and I know it's one we're considering adding to a future version of the tools because of this.
I'll be sure to pass along your interest in this as well, really sorry about the inconvenience! Please let me know if there's more I can assist with or clarify on this.
-Kristina
Hi there! Kristina from Moz's Help Team here. Thanks for reaching out, and sorry for the trouble!
Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.
https://www.screencast.com/t/IgysswsFiwn
The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Once you fill out that form, you will automatically be added into the Beta during the next round.
We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.
In the meantime, I apologize for the inconvenience and let me know if you have any questions or need any additional clarification.
-Kristina
Hi there - Kristina from Moz's Help Team here.
There can be a few different things inhibiting Moz Local's ability to pick up a corresponding Facebook page. There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data (read more here). Here is list of the criteria for those sources that will enable us to validate your listing:
If you're still encountering issues after taking a look at those factors, please send an email to help@moz.com with a link to your Facebook page and we'll be happy to assist further for you!
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
We have opened up a separate ticket for you on our team as we prefer to handle account-related write-ins through our support portal for record purposes.
You should have just received an email with confirmation, but please let us know if that's not the case! In the future, you can always send these types of requests to us directly by emailing help@moz.com rather than through our forum here!
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
Could you provide links to both your Facebook and Google pages so we can take a look into why our system may not be seeing them as verified?
It may be easier to chat with us by emailing help@moz.com, if you prefer. Otherwise I'll be happy to take a closer look upon your response here.
Thank you!
-Kristina
Kristina from Moz's Help Team here. Here is the working link to our Crawl Errors resource guide if you're still needing it!
https://moz.com/help/guides/moz-pro-overview/crawl-diagnostics/errors-in-crawl-reports
Hi there! Kristina from Moz's Help Team here.
I'm afraid our tools don't have directly integration with Google Sheets, but you can always download Moz data in CSV format and transfer that into Google Sheets manually, but it's not something we offer an automatic way of doing.
Sorry about that! Please let us know if there's more we can assist with or clarify!
-Kristina
Hiya! Kristina from Moz's Help Team here.
Unfortunately, a limitation of our API is that we can only export the top 25 links from each linking root domain. This means that, if the majority of your links are coming from a small number of domains, we would only be able to export a small percentage of your links. This includes internal links as well as external links. For example, moz.com has 61k internal links, but we would still only be able to export the top 25 of those internal links.
The reason why is that if someone has 500,000 links and most of them are from the same domain, then we wouldn't want to fill up all 10,000 links with the same domain information and leave out important links from other domains. Instead, we'll only show the top 25 based on Page Authority so that we can show links from other sites without the same domain taking up all 10,000 spaces. In other words - we want to show link diversity. 
The advanced reports have the same limitations on the number of links per linking root domain, and can only give links from an increased number of root domains.
If you want to obtain more than 25 links from a particular domain (we export only 25/per domain) to a target, this is only achievable through the Mozscape API directly.
For example, if you want to find the number of pages that link to the yahoo.com root domain from the wikipedia.org root domain, you could issue the following query:
http://lsapi.seomoz.com/linkscape/links/yahoo.com?Scope=page_to_domain&SourceDomain=wikipedia.org&SourceCols=4&Limit=50&Offset=0
This will return the source URL of the first 50 pages from anywhere in the wikipedia.org root domain to anywhere in the yahoo.com root domain. Then, you can set the Offset parameter to 50 and run the same call, and so on, always incrementing Offset by 50. As soon as you get a number of links back that's less than 50, you know you've reached the end of the links we have that fit your parameters. Just add up all the links you've seen, and you've got your count!
Please note the limit for free users will be 1000 links total. There is no limit with a paid subscription, however higher offsets take longer to process and may time-out.
I hope this helps - do let me know if there's anything else I can assist with! And as always, you can reach out to our team directly any time by emailing help@moz.com or clicking the blue chat icon on the lower right of the product!
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
We were definitely experiencing multiple outages yesterday with our API that affected our Open Site Explorer tool, our Keyword Explorer tool, our MozBar toolbar, generation of PDF Reports among a couple other issues as well. You can view the history of these issues on our Health Page and scrolling down to the Past Incidents section.
All issues should be resolved as of this morning, however. If you're still experiencing issues please send an email to help@moz.com with the details of those issues and we'll be happy to investigate further for you!
Thank you and sorry about the inconvenience on this one.
-Kristina
Hi there! Kristina from Moz's Help Team here.
When you run a search on a URL in Open Site Explorer, if you set the target to the entire root domain, we will display all links for that domain that we have included in our Mozscape Index: https://www.screencast.com/t/ylFWSmQMr
However, when it comes to downloading/exporting this data, there is a limitation of our API is that we can only export the top 25 links from each linking root domain. This means that, if the majority of your links are coming from a small number of domains, we would only be able to export a small percentage of your links. This includes internal links as well as external links. For example, moz.com has 61k internal links, but we would still only be able to export the top 25 of those internal links.
The reason why is that if someone has 500,000 links and most of them are from the same domain, then we wouldn't want to fill up all 10,000 links with the same domain information and leave out important links from other domains. Instead, we'll only show the top 25 based on Page Authority so that we can show links from other sites without the same domain taking up all 10,000 spaces. In other words - we want to show link diversity.
The advanced reports have the same limitations on the number of links per linking root domain, and can only give links from an increased number of root domains.
If you want to obtain more than 25 links from a particular domain (we export only 25/per domain) to a target, this is only achievable through the Mozscape API directly.
For example, if you want to find the number of pages that link to the yahoo.com root domain from the wikipedia.org root domain, you could issue the following query:
http://lsapi.seomoz.com/linkscape/links/yahoo.com?Scope=page_to_domain&SourceDomain=wikipedia.org&SourceCols=4&Limit=50&Offset=0
This will return the source URL of the first 50 pages from anywhere in the wikipedia.org root domain to anywhere in the yahoo.com root domain. Then, you can set the Offset parameter to 50 and run the same call, and so on, always incrementing Offset by 50. As soon as you get a number of links back that's less than 50, you know you've reached the end of the links we have that fit your parameters. Just add up all the links you've seen, and you've got your count!
Please note the limit for free users will be 1000 links total. There is no limit with a paid subscription, however higher offsets take longer to process and may time-out.
I hope this helps but please let us know if there's more information we can provide. And as always, the best way to reach our team is to contact us directly by emailing help@moz.com.
Thank you!
-Kristina
Hi there! Kristina from Moz's Help Team here.
Indeed we have recently discovered that the algorithm is somehow messed up at this time. We're aware of this internally and it's being addressed at this time.
We reserve our Health Page for major outages related to our tools, this issue doesn't meet those requirements which is why there's no mention of it there.
Thanks for taking the time to point this out to us. As always, you can reach out to our team directly by emailing help@moz.com as well.
Sorry for the inconvenience.
-Kristina
-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --
Hi there! Kristina from Moz's Help Team here.
Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.
The good news is that our team has been working hard on a new crawler that will support this configuration and this crawler is currently in its Beta phase. We started this thread to keep our community updated on the progress of our new crawler. If you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1. Our team will be in contact after you've filled out that form when we are ready to add additional users into the Beta.
We will be rolling the new crawler out to all of our users once it's out of it's Beta phase, but I don't have an exact timeframe of when that will be at this time as it's still being worked on.
In the meantime, I apologize for the inconvenience and let me know if you have any questions or need any additional clarification.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
Every Moz Local listing is powered by a verified Google My Business page or Facebook Places page, and we pull the business's name, address and phone number (NAP) directly from those pages. If you're interested in changing one of the elements of your listing's NAP, you would simply need to make the respective changes to your Google or Facebook page.
Once you've made the changes, Moz Local should automatically reflect those changes within a week or so and will begin distributing the new information out to our direct partners.
Hope that helps - if you have any further questions it may make more sense to contact our team directly by emailing help@moz.com so we can look at your specific listings if needed.
Thank you.
-Kristina
Hi there! Kristina from Moz's Help Team here.
I had a chance to peek at the URL that you've provided (http://www.orbussoftware.com/enterprise-architecture/) and it appears that this URL currently has a 302 redirect in place and is redirecting to this URL: http://www.orbussoftware.com:80/us/enterprise-architecture/.
When you pull this URL up in a browser, it's directing fine, but your site is treating our tool differently when we attempt to access it.
Another thing I noticed, too, is that you also have a https:// version of your site and when we plug the URL https://www.orbussoftware.com/enterprise-architecture/ not only does that resolve OK in a browser, but it works with the On-Page Grader as well. So, you have two different versions of your site that are configured differently when handling requests from us.
I'd recommend reaching out to your web developer to see if there's anything they can do to help out with the above.
I hope this helps but feel free to reach out to our team directly at help@moz.com if you find out there's anything further we can assist with - and sorry for the inconvenience!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I had a chance to take a peek at your Crawl Test area of the product and am seeing multiple crawl tests there without any knowledge of which one you might be looking at, nor any idea of which 404 errors you're referring to.
Can you provide more details here so we can investigate this further for you? If you prefer not to provide these details in such a public forum, please feel free to reach out to us with the details by emailing help@moz.com.
Thank you!
-Kristina
Hi there! Kristina from Moz's Help Team here.
It looks like you have quite a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
-Kristina
Hi there! Kristina from Moz's Help Team here.
Our on-page grading tools such as Page Optimization and On-Page Grader should see keywords regardless of capitalization or not. If you're not seeing that as the case, please open up a support ticket with us by emailing help@moz.com or clicking the blue chat icon on the lower right of the product and be sure to tell us what the URL/Keyword combo is you're optimizing for and we'll be happy to investigate further for you!
Thank you,
-Kristina
Hi Sam! Kristina from Moz's Help Team here.
I'm sorry if I'm a bit confused by your questions here. I'm not familiar with a lot of terms outside of what our tools provide, so I may need some additional information from you before I'm able to fully assist here.
Our Site Crawl that's available within a Campaign in the Moz Pro tool is going to crawl all pages of your site that it's able to find and crawl and return them within your full Site Crawl report. This report comes in the form of a CSV file. In this Site Crawl report, we will be providing you with information on the HTTP status of the page at the time we crawled it, additionally any other contributing factors that our crawler comes across that we've deemed as important in regards to the overall SEO of your site. Here are all of the factors our crawler considers and will point out for any of your pages if noted on that page:
High Priority Issues:
Medium Priority Issues:
Low Priority Issues:
In addition to the above issues we'll report back on, we'll also provide the Page Authority, Linking Root Domain Count, Internal and External Link Count if your pages have been included in our Mozscape Index. Additionally Anchor Text, URL Character Count, URL Dynamic Character Count, Title Character Count, Link Count, Redirect URL if one exists, Tag Value, Referrer (what page within your site did we locate a link to the current page we're reporting on), Rel Canonical Tag if one exists, Meta Description Tag, Duplicate Page Content and Duplicate Title if found.
You can also check our Site Crawl Help guide on the Help Hub here, too: https://moz.com/help/guides/moz-pro-overview/crawl-diagnostics
Does this perhaps get close to answering your question? If there's anything else I can assist with, please don't hesitate to let us know or email help@moz.com for directly messaging with my team here as well.
Thank you!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I had a chance to peek at the account that you've written in from, but I'm only showing that you are a Moz Pro subscriber and don't have any Moz Local listings purchased, so I'm sorry if I'm a little confused by your question or how we can help here.
If you wouldn't mind shooting an email to our team at help@moz.com with your account and listing details with some more specifics of how we can assist, that would be most helpful.
We look forward to investigating this further for you soon!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I'm afraid our tools don't keep records of which user (seat) has made changes to campaign data.
We do keep track on our end the dates & times and what changes are made to campaigns, but we don't record any data about the user who made the changes.
I apologize for the above info, as I'm sure you were hoping for a different answer. Please let me know if there's more I can help out with - and as always, you can reach out to our team directly anytime by sending an email to help@moz.com or clicking the blue chat box icon on the lower left hand side of the product.
Thank you!
-Kristina
Hi Wendy! Kristina from Moz's Help Team here - I wanted to chime in here as I had a chance to look over your site and it appears that your site is blocking AWS.
We are getting a "403 Forbidden Error" when attempting to access your site as AWS: http://screencast.com/t/P858BVEQk
Additionally, this 3rd party tool, hurl.it which also uses AWS is getting an Internal Server Error when trying to access your site as well: http://screencast.com/t/N5T822Zpdo
Please re-connect with your developers and make sure they're addressing the issue with your site blocking AWS and that should resolve the issue you're seeing currently in Moz.
I hope this helps but please let us know if there's more we can assist with!
-Kristina
Hi there! Kristina from Moz's Help Team here.
It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, as well as examples of the issues you're seeing and more information on the "Google Tags" you're referencing here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
-Kristina
Hi Rachael! Kristina from Moz's Help Team here.
It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
When you add new report combinations between your regularly scheduled update for URLs that aren't already in the rankings, you will see the [No Title] message and no data for the page score. This is because we aren't able to record new data for these reports between weekly updates. Once your campaign updates again for the next week, we will automatically record this report information and the title and page score will then display in the Track & Monitor list.
I hope this helps but please let me know if there's anything else I'm able to assist with! And as always, you can reach out to our team directly with any product-specific questions by sending an email to help@moz.com or clicking on the blue chat icon in the lower right of the product.
Thank you,
-Kristina
Hi there - Kristina from Moz's Help Team here.
Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.
http://screencast.com/t/dB2C3eVJ7gN
I found this thread in our Community Q&A forum with lots of other users running into the same problem, so it's definitely something we're aware of and working to address: https://moz.com/community/q/804-https-ssl-error
The good news is that a recent update has been made, and we're ready to accept beta SNI customers to test it out. Please see the article here that explains this further: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni and if you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1
I apologize for the inconvenience in the meantime, but hopefully we'll have it fixed soon! Let me know if there's anything else I can do to help!
Hi there - Kristina from Moz's Help Team here
Thanks for writing in and sorry to hear about the troubles with your MozBar. We've been seeing reports from other customers with the tool, as well, and have updated our Health Page to reflect the known issues we're seeing with the tool at this time.
There's a couple of steps we've seen work for others that might help you with your issue at this time. Can you please attempt these steps on your side and let us know if you're still seeing issues?
Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you are still having issues after that it means the problem is coming from our side and we'll have to wait for an update from our MozBar team.
Sending over the below information to help@moz.com that we can provide to our developers would be a huge help in their efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to us?
Thank you so much for your help, and for your patience while we work to resolve these issues. I look forward to hearing back from you about the above.
-Kristina
Hi there! Kristina from Moz's Help Team here.
It is true to our Mozscape index is scheduled to update roughly once a month. Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.
Just a few points on how we compile our index:
The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!
Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories.
You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.
I know this is a ton of information, so if you have any questions or if I didn't make anything clear enough, please don't hesitate to ask! And as always, you can reach our team by emailing help@moz.com anytime.
Thank you!
-Kristina