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Hi there!

Thanks so much for the great question! I just want to make sure I get you the best answer I can- are you referring to 404 pages in your Campaign's Site Crawl? Or are you seeing 404 pages in the Top Pages of Link Explorer? I'd be happy to look into either of those for you! Can you send an email on over to help@moz.com with some examples of the pages you're working with and where you're seeing them marked as 404s? Thanks so much!

Hi there!

Thanks so much for the great question! Sorry for the confusion here. I took a look at the source code for the page referenced and I see there are currently (2) h1 tags which is what's triggering that flag. One is on line 211 and the other on line 237.

Sorry that messaging isn't clearer! I'll be sure to let the Product Team here know about this experience. 

I hope this helps to clarify! If you have any other questions or if you need anything else, please let us know. You can also email us at help@moz.com.

Hi there!

Thanks so much for the great questions! Sorry for any confusion around this. Keyword Lists are used in our Keyword Explorer tool to help with keyword research. The keywords in your keyword list here may not be ones you're ready to track long term in your Campaigns or that you're scoping out for data/more research. I have a guide here that talks more about these and how to use them which may be helpful.

Keyword Labels are used within your Campaigns to help group your keywords so you can sort and filter them into different segments, if needed. We talk more about this here in our Help Hub, as well.

Within Keyword Explorer, we'll mark a keyword as "tracked" if you are tracking that keyword in a Campaign. Adding keywords to your Keyword Lists in Keyword Explorer will not automatically track them in your Campaigns.

I hope that all helps to clarify! If you have any other questions, feel free to send us an email at help@moz.com.

Hi there!

I'm sorry to hear you're having trouble with the On-Page Grader Tool! I'd be more than happy to look into this for you. Can you please send an email on over to help@moz.com with the url and keyword you're querying so we can take a look and see what's going on?

Thanks so much!

Hi there!

Thanks so much for the great question! Are you looking to see traffic data for your site or for a different site? If you're looking to see the traffic for your site and you have Google Analytics you can sync your GA to your Campaign to see traffic data for your landing pages. I have a great guide in our Help Hub which talks more about this, as well: https://moz.com/help/moz-pro/traffic-from-search/overview

If you're looking to see traffic data for another site for which you don't have GA data, I'm so sorry but we don't have a tool that will show that type of data. I'm sorry about that!

I hope this information helps! If you have any follow up questions or if you need anything else, please feel free to email us at help@moz.com.

Hi there!

Thanks so much for the great question! We'd be more than happy to look into this for you. Can you send an email on over to help@moz.com with the Campaign you're working with and some specific examples of the new issues you're seeing? That way we can dig into this and see what's going on.

Looking forward to hearing from you!

Hi Poppy!

Thanks so much for the great question and I'm so sorry for all the confusion here. When looking at your Spam Score it can help to understand how we calculate it- our machine learning model identified 27 common features among different sites which have been penalized and/or banned by Google. (I have more info about these features outlined in our Help Hub here: https://moz.com/help/link-explorer/link-building/spam-score) So when it comes to the Spam Score for your site, it doesn't necessarily indicate that your site is spammy. We suggest using Spam Score as a place to start investigating your inbound links and your site itself. If you're wanting to improve your Spam Score, I would recommend looking into those 27 features and see how they may be impacting your site and its overall score.

I hope this helps to clarify more! If you have further questions or if you need anything else, feel free to email us at help@moz.com

Hi there!

Thanks so much for the great question! Within Keyword Explorer you can export the SERP analysis as a CSV. This will show you the top organic results for the keyword you're searching. Within your Campaign itself, you can see the top 50 results for a keyword you're tracking within the Analyze a Keyword section but unfortunately we don't have a way to export that at this time. I will be sure to pass along the feedback to our team here, though, so they know this is something you'd like to see in the future.

If you have any other questions about our tools, please feel free to send an email on over to help@moz.com.

HI Aji!

Thanks so much for the great question! Our index does take 301 redirects into account but in order for our tool to recognize and report the redirect has been added, it would need to recrawl that page/link. I'd be happy to look into this more for you. Would it be possible for you to email the website you're working with and the 2 links you're referring to on over to help@moz.com? That way I can do some digging and make sure I'm providing the most accurate answer I can. Looking forward to hearing from you!

Hi there!

Thank you so much for the great question! I just want to make sure I get you the best answer I can- are you not seeing pages get crawled in your Campaign? Or are we not detecting internal or external links when using MozBar on your site?

Our tools are designed to search for html links coded as href links in your source code so that may be the problem here. That being said, I'd love to do some more digging on this for you to see what's going on! Can you send the website address you're working with on over to help@moz.com?

Looking forward to hearing from you!

Hi Cecilia!

Thanks so much for the great question! I just want to make sure I get you the best answer I can- are you looking for guidance on how to find new keywords to target for your site? If so, we have a great tool to help with that! I would recommend checking out Keyword Explorer and the ranking keywords tool. You can use this tool to check out keyword suggestions and to see what keywords your site is already ranking for. I have a guide here that can help to get you started.

We also have some great training courses available on keyword research which may help to point you in the right direction.

I hope this helps! If you have any more questions, please feel free to email us at help@moz.com.

Hi there!

Thanks so much for the great question!

So your Spam Score in Link Explorer is representative of the percentage of sites we've found with features similar to those found on your site that are being penalized or banned by Google. It is not necessarily due to the types of links pointing to your site. If you're looking to improve your Spam Score, I would recommend looking into the 27 common features we've found contribute to these penalizations and see if you're able to work on them on your site. I have a great guide which talks more about Spam Score, how it's calculated, and what it means. It also includes a list of those 27 features. https://moz.com/help/link-explorer/link-building/spam-score

I hope this helps! If you have more questions or if you need anything else, feel free to email us at help@moz.com!

Hi there!

Thanks so much for the great question! I'm so sorry you're having trouble getting your site crawled. Without knowing the exact site you're working with I can't say for sure what's going on but I can offer some suggestions that may help. If you're seeing the crawl is successful with other tools, there may be a bot-specific setting or directive that is banning our crawler, rogerbot, from your site. This may be coming directly from your server or it may be listed in your robots.txt file.

I have a troubleshooting guide here that may help- it outlines some other common issues that can keep rogerbot from being able to move forward with the crawl.

If you're still having trouble, please feel free to send an email on over to help@moz.com with the site you're having trouble with. That way we can take a look and see what's going on!

Hi Leandro!

Thanks so much for the great question! In addition everything that Roman pointed out I wanted to be sure to point you in the direction of some resources we have about Domain Authority, how to use it, and how to improve. You can find information about this here. This resource includes some really useful videos as well.

Hi there!

Thanks for the great question! Have you had chance to check out our Fresh Web Explorer tool? This tool will give you a fast and comprehensive look at the latest mentions of your brand on the web. I have a great guide here that can help you get started.

If you have any other questions about the tool or other Moz tools, feel free to reach out to us at help@moz.com!

Hi Andrew!

Thanks so much for the great question! When it comes to duplicate titles being flagged in your Site Crawl report, our tool is designed to only flag titles that are an exact match. We won't flag any pages that have only a partial match or that have just a bit of overlapping.

As far as filtering them out of your Site Crawl report, I would recommend using the search bar at the top of your Site Crawl section to search for pages with pagination in the URL. You can use this search part to search/filter by complete URL or partial URL. Once you've sorted and/or filtered out these pages, you can ignore those issues if it's not within your SEO efforts to update those titles. That way they don't end up being flagged with each additional crawl. You can also unignore issues at any time if you decide you want to work on these at a later date.

If you don't want rogerbot to crawl these paginated pages at all, you can block him from those pages using a disallow directive in your robots.txt file, as well, which may be an option for you depending on your SEO and overall site strategy.

If you'd like us to look into this further and provide more feedback and/or troubleshooting tips, feel free to send an email on over to help@moz.com with some examples of the pages you're working with and we'll be sure to look into it!

Hi there!

Thanks so much for reaching out with this and sorry for the trouble. Our engineering team has deployed a fix for this and PDF reports should now be exporting as normal. If you're still having trouble with this, can you please send an email on over to help@moz.com so we can take a look?

Thanks so much!

Hi there!

Thanks so much for the great question! Unfortunately we don't have a tool which will show you the pages on your site that aren't currently ranking for any keywords. I'm so sorry about that!

If you'd like to see what keywords your site IS ranking for, you can use our Keyword Explorer tool.

I hope this helps to answer your question- if you need anything else, feel free to email us at help@moz.com.

Hi Paul!

Thanks so much for the question and sorry for the confusion here.

We did make an adjustment on our end which may cause slight variations in the current and historic DA/PA you're seeing in the Link Explorer tool. This adjustment was made to account for the rapid growth of our index over the last six months in order to stabilize distribution of scores over time.

One of our engineers posted a thread about this yesterday which you can see here. In this post, Ian talks about the recent update and why we made it- hopefully it will help shed some more light on this for you.

I hope this helps! If you have any further questions, please feel free to email us at help@moz.com and we'll be sure to get those answered.

Hi Steven,

Thanks so much for reaching out with your feedback. We’re sorry for any inconvenience. If you’re looking to check live rankings for specific keywords and pages or sites, you can use Keyword Lists to accomplish this. Here, you can check any URL to see if it is in the top 10 positions for the keywords in your list.

Another tool you may find useful is the Analyze a Keyword section of your Campaigns. Within this tool, we’ll show you a live SERP with the top 50 rankings sites for any keyword you’re tracking in your Campaign.

Again, we’re so sorry for any inconvenience this may be causing but we do hope to continue to bring you better and more accurate tools in the future like our new Link Explorer tool and the updates to our Keyword explorer tool.

If you have any other questions or concerns, please feel free to send an email on over to help@moz.com!

Hi there!

Thanks so much for reaching out with your feedback! We're sorry for any inconvenience. If you're looking to track keywords for specific, simple pages, you can use Keyword Lists as an alternative rather than Campaigns. There, you can check any URL to see if it is coming up in the top 10 positions. I have a guide here which can help get you started with that tool.

You can also use Keyword Explorer to see what keywords your specific pages and sites are already ranking for and compare them to other sites.

Hopefully these suggestions helps! If you have any other questions or concerns, feel free to email us at help@moz.com. We're always here to help!

Hi there!

Thanks so much for the great question! When it comes to digging into your Spam Score, we have a great resource in our Help Hub which breaks down all the factors which go into determining that score. I would definitely recommend checking it out as this may help offer some extra guidance on why your spam score is what it is. You can find that resource here: https://moz.com/help/guides/link-explorer/spam-score

The percentage you’re seeing is indicative of the percentage of sites with similar features to the site you’re researching in Link Explorer which have been penalized by Google. Since the Spam Score metric is based on correlation instead of causation, the solution may not necessarily be to to change factors on your site. There are many different factors which come into play when calculating and assessing Spam Score so this tool is really meant to be used as a way to identify what links you may want to investigate and factors on your site you may want to consider looking into.

As far as next steps to take after having reached out to the site you’re concerned about, I may not be the best person to answer. I’m so sorry about that! I do hope that the info above helps to answer your other questions, though! If you have additional questions about our tools, please feel free to send an email on over to help@moz.com!

Hi there!

Thanks so much for the question! I'm so sorry for any trouble. Could you please send an email to help@moz.com with the email you used to sign up for the free trial? That way we can look into getting this taken care of for you.

Looking forward to hearing from you!

Thanks so much for the follow up question! I don’t have a specific frequency or timeline I can provide however, you can use Mozcast (http://mozcast.com/) as a resource to help determine how turbulent Google SERPS are for any given day. As far as changing your keywords in your Campaign, that would really be up to your discretion. Keep in mind though, that any time you add keywords to your Campaign, data won’t populate for those keywords until the following Campaign update.  If you add or remove keywords between each update, you may see significant fluctuations in your Search Visibility, too.

Hi Billy!

Thanks so much for the great question! I'm so sorry for any confusion. I'd be happy to look into this and do some digging. Can you please send an email over to help@moz.com with some examples of the pages which are still showing up in your Site Crawl data after having been deleted? That way we can take a look and see what's going on.

Looking forward to hearing from you!

Hi there!

Thanks so much for reaching out! Are you looking to a local citation report? If so, you may want to check out our Moz Local tool! You can get started by heading to https://moz.com/local/search

Another resource which may help: https://moz.com/help/guides/local/local-reporting

If this isn't what you're looking for, feel free to send an email on over to help@moz.com and we'll see about sending you some more resources to get you what you need.

I hope this helps!

Hi there!

Thanks so much for the question! Sorry for any confusion here!

Your spam score in Open Site Explorer is partly based on your link profile in our Mozscape index which means that if sites are linking to you with the www version of your site and not the non-www version (or vice versa), the stats in Open Site Explorer will be based on those links. This would be why you’re seeing a different Spam score and other differing stats when you query the www vs non-www versions of your site.    Depending on your SEO strategy and your link building strategy, it may be worth monitoring both in OSE.

I also want to make sure to mention that unlike other metrics you see in OSE, the Spam Score isn’t updated monthly so some of the flags you’re seeing may not be relevant to your site anymore.  This score is updated much less frequently so we always recommend using your best judgement when looking at these- for example, if we’re flagging your site for not having contact info but you know it is there, you can ignore that flag.

I hope this helps! If you have any other questions or need any further help, please feel free to reach out to help@moz.com

Hi there!

Thanks so much for the question!

Roman is correct that we use a variety of different Moz metrics and data to calculate Domain Authority and Page Authority including overall link profile (based on the Mozscape Index), MozRank, MozTrust, and more. Both these scores are on 100-point, logarithmic scales so it's important to note that it can harder to grow your from 60 to 70 than from 10 to 20. I also want to make sure to mention that if sites with higher Authority are linking to your site, that Authority will ripple down to all the other links that are connected to it. Basically, DA is our best prediction of how content from your site will rank in SERPs (PA is a similar metric but is page specific) so the higher the score, the better!

I hope this helps!

Hi there!

Thanks so much for the great question!

Organic CTR calculates the relative click-through-rate for organic search results in any given Search Engine Results Page. This means that SERPS with fewer non-traditional features (like images and ads, etc) will have higher organic CTRs. We use anonymized clickstream data to build this particular metric and apply it to what we see in Google SERPs. We have a great page in our help hub that further outlines the Keyword Explorer metrics: https://moz.com/help/guides/keyword-explorer/keyword-metrics and you may also find this page useful: https://moz.com/help/guides/moz-pro-overview/rankings/landing-pages

I hope this helps! If you have follow up questions, please feel free to email us at help@moz.com!

Hi there!

Thanks so much for the question! I took a look at your campaign which is currently tracking 77 keywords and I see there has been some fluctuation in the rankings- I'm wondering if I'm looking at the correct campaign? Would you mind sending a quick email over to help@moz.com with the campaign name you're working with? That way we can take a look and do some digging to see what's going on.  Looking forward to hearing back!

Hi there!

Thanks so much for reaching out! I'm sorry you're having trouble!

I took a look at your crawl data and your site to see if I could figure out the issue.  When I first tried to access your robots.txt file from a browser, it returned an error saying there were too many redirects in place. I checked to see what our crawler was receiving from your server and looks like it keeps being served a 301 redirect which points back to itself. However, when I tried to access the file from a browser a bit later, it loaded without a problem. I'm wondering if you can check your server logs to see what your server is sending back to our crawler Rogerbot?

If you could send any further info over to help@moz.com, that would be great! That way we can do some more digging and see what's going on.

Looking forward to hearing from you!

Hi there!

Thanks so much for the feedback! We really appreciate hearing from our users like this! I will be sure to pass this along to our team here.

Thanks, again!

Hi there!

Thanks so much for the question! I'm so sorry for any confusion. Unfortunately there isn't way to specify the date format you'd prefer when exporting this information. I'm sorry about that! I will be sure to pass along this feedback to our team here. If you need help with anything else, please let us know!

Have a great day!

Hi there!

Thanks so much for the question! Sorry for any confusion here!

Ignored issues should not count toward your total issue count once your next crawl takes place. When you ignore an issue, it will not be immediately reflected in your issue count but once your next crawl takes place, you should see the issue count reflect the removal of the ignored issue.

If you're finding that this is not happening and your ignored issues are still being counted, please send us an email at help@moz.com and we'll be sure to take a look and see what's going on!

I hope this helps!

Hi there!

Thanks so much for the question! I'm sorry you're having trouble with this! We'd be happy to take a look and see what's going on. Can you please send a quick note to help@moz.com explaining the issue along with the website you're tracking? That way we can do some digging.

Looking forward to hearing from you!

Hi there!

Thanks so much for the great question! We have some awesome resources to help you with your link building:

We have a great guide to link building in our Beginner's Guide to SEO: https://moz.com/beginners-guide-to-link-building

We also have lots of helpful blog posts in the blog section of our site: https://moz.com/blog/category/link-building

Rand also did a super helpful Whiteboard Friday recently about getting your first links: https://moz.com/blog/link-building-tactics-to-acquire-50-links

Hopefully these resources help to get you started! If you have any other questions, please feel free to send a quick email to help@moz.com.

Hi there!

Thanks so much for the great question! Unfortunately adding more than 3 competitors to a campaign is outside the tool's capability at this time however you can definitely create an additional campaign for the same website and track 3 other competitors that way.  Another tool you may be able to use (depending on the type of data you're looking for) is Open Site Explorer.  If you're interested in seeing competitive link data, OSE gives you the option to compare up to 5 sites in the Competitive Link Metrics section.

Hope this gives you some tools to use in your research! If you need anything else, please feel free to send a quick note to help@moz.com

Hi there!

Thank you so much for reaching out! We would love to take a look at this for you!  Could you send a quick email over to help@moz.com with your campaign info along with your question?  That way we can take a look and see what's going on.

Looking forward to hearing from you!

Hi there!Thanks so much for the question!  Open Site Explorer is powered by our Mozscape index which is still growing with each index. Most newer sites are indexed within about 60 days but some take longer- this can be dependent on quite a few different factors. When we collect link data, we look for the most valuable links so this means we may not crawl your entire site or every site.  We do this by starting our crawler on a few high ranking sites and then have it perform a breadth first search to see what it finds. This means we may not immediately find links which are farther down in the hierarchy of your site.I hope this helps! If you have any other questions or if you would like us to look into this further, feel free to send us a note at help@moz.com and we’ll be happy to take a look! We'll just need to know the link for the site you're working with.

Hi there!

Great question! You are correct that you will have access to your Moz Pro account until the end of your billing cycle (October 5th).  Once your billing cycle ends, we will not charge your card and your access will end.  

I hope this answers your question!  If you need anything else or if you'd like us to look into your account further, feel free to send an email on over to help@moz.com and we'll be happy to take a look!

Thanks so much for trying Moz Pro and we hope to see you back one day!

Hi there!

To cancel your Moz Pro subscription, you can head on over to the account and billing section of your Moz Pro account by clicking here: https://moz.com/subscriptions

From there, you can click the "Cancel Moz Pro" option next to your current subscription- you'll still be able to access your account until the end of your billing cycle but after that, your access will end and we won't charge your card.

I hope this helps! If you have any other questions or need further help, feel free to drop us a line at help@moz.com!

You can also read more about how to cancel your account on our Help Hub  :]

Thanks  so much for trying out Moz Pro and we hope to see you back some day!!