Welcome to the Q&A Forum

Hi Alan!

Good question! Provided that each physical location has its own local phone number, then citation building (the practice of building listings on local business directories) is almost certainly going to be an appropriate part of your marketing strategy. When dealing with 200 locations, the use of tools and services that can automate at least some of the process for you will be a tremendous time-saver.

Moz Local is one such service. In order to use this service, you will need to have either a unique Google+ Local page or Facebook Place page for each of the physical locations, already in place. As Ray-pp has mentioned, you should take advantage of Google's bulk upload, which allows you to create a .CSV of all listings and upload them all at once, rather than building 200 individual listings by hand. The good news is, if your Google .CSV is formatted properly, you can also use it in our system So, you'd want to get the Google listings in good order and then, once they are live and verified, upload the same .CSV to Moz Local. This will likely save you a tremendous amount of time in getting the listings pushed out to our 7 supported partner sites, which are some of the most important local data sources on the web.

Hope this helps!

Hi Scott,

I'm a wee bit puzzled by this - could it be that the client did submit their complete NAP but then marked the address so that it would be hidden? This would be quite common for a service area business. I would not have believed that you could create a Google+ Local Page/Google My Business Page without at least submitting the complete NAP. I could be wrong about this, but just to be sure, have you taken a logged-in look at the client's Google My Business dashboard to see if the NAP is, in fact, missing?

Good Morning!

Moz Local definitely works for home-based businesses (you'll be marking the business as home-based as described in our .CSV guidelines here: https://moz.com/local/help/documentation). The purpose of marking the business as home-based is so that the address can be hidden, but I do want to add the proviso here that not all of our partners will accept a hidden address. Because of this, we let home-based customers know that their address will appear on some of our partner sites. In many cases, this is no problem at all, but for a small percentage of customers who do not want their home address to appear anywhere on the web, Moz Local may not be the best match. Wanted to be sure you had this information to share with your client:)

Hi Niclaus,

Keri is right on. You'll need to do a full assessment of the client's present status, their competition, their goals and opportunities to determine which actions may benefit them most. This type of assessment will typically go beyond the types of advice you can get from a forum, as it will be the result of some hours of work auditing the client's unique situation and goals. Most national businesses need to implement a combo of organic SEO, social, PPC, etc., but the right recipe for your specific client will be unique to them!

Hi Corey,

For SABs like your client, a typical marketing strategy is going to involve:

1. Citation building for their physical location (whether manually or more conveniently through a product like Moz Local

2. Other efforts (like content development) for their service cities where they have no physical presence.

So, you'll want to do both. Moz Local will help your client get solid citations built for their physical location (which is really important, of course!) but you'll need to then employ other strategies to earn visibility for their non-physical-location cities.

Hope that makes sense!

Hi There,

Thanks for asking about this! Citation building is all about physical location, with the end goal being appearing well for the city in which a business is physically located. Whether you build citations manually or use a more convenient option like Moz Local, it is always going to be about physical location rather than service radius. Other marketing strategies must be employed by service area businesses hoping to gain visibility in geographic regions in which they have no physical presence. Citation building should strengthen your position where you are physically located, but for non-physical geographies, you will likely need to work on things like this:

http://moz.com/blog/local-landing-pages-guide

Hope this helps!

Hi RustMedia!

When you submit your listing, Moz Local attempts to validate it against both the Google+ Local page and Facebook Place page. If we can only find one of these, then that it the only one we will reference if errors/issues occur. If, in the present instance, you know that your Google+ Local listing is wrong and we are not referencing that we are finding a Facebook Place page, then this may be caused by a variety of issues, including:

1. The Facebook listing is of the wrong type. It must be a Facebook Place (not a social page).

2. There may be some setting on the Facebook page that is preventing us from seeing it, like an age restriction setting or something along those lines.

3. The Facebook page is too new for us to see it.

Those are some common reasons. If you would like private troubleshooting of your issue, please start a Help ticket at:

https://moz.com/help/contact

Choose 'Account' as your topic.

Hope this helps!

Hi Ruben,

Yes, a business named Bob's Stuff that titles itself Tampa Florida Boats, Sails & Marina Equipment on their Google+ Local page is definitely spamming Google. Such a title would not be covered by Google's descriptor feature by any stretch of the imagination. What you are referencing, I am as certain I can be that Google would consider spam.

Hi Ruben,

For many years, it was Google's firm policy that only your legal/dba business name was allowable. So, if you were Green Tree Floral, then that was what you needed to put in the business name field. You could not put Green Tree Floral Miami in the title or you risked being penalized/taken down.

In recent times, however, Google has made a rather remarkable policy change that, frankly, I still don't really trust. They are allowing the use of business name descriptors in some cases. Check out the last bullet point under the Business Name section in the guidelines:

https://support.google.com/business/answer/3038177?hl=en

You'll see what's allowed and what isn't.

*But, as I've said, I feel slightly unsure of this descriptor offer as it represents a complete 180 for Google. Kinda weird:)

Hi Cornelius,

According to Phil Rozek's 2013 post on hidden addresses (http://www.localvisibilitysystem.com/2013/04/22/private-local-citations-where-can-you-list-your-business-but-hide-your-address/), yes, Yelp does permit you to hide your address. I haven't seen any news in the past year indicating that this policy has changed in the interim. I have never seen a study, however, documenting what effect on internal Yelp rankings using a hidden address may have, if any - somebody should totally do one! Hope this helps!

Hi Niclaus,

Citation building is generally an appropriate marketing practice for only local-focused businesses. It sounds like your client is a national business with national goals, meaning that different marketing practices are likely to be a better fit for the company gaining national visibility. Hope this helps!

Hi Pete,

I'm puzzled by what you are asking. I didn't think custom categories were available any longer, as I thought pretty much all dashboards had been upgraded to the newer Google And Your Business > Google My Business dashboard, which should not allow custom categories. Unless I've totally missed something, I don't believe custom categories exist anymore as an option in GMB or MapMaker.

Hi Again,

For more opinions on header tags, you might like to check out:

http://moz.com/blog/some-opinions-on-the-seo-myths-realities-fight

http://moz.com/community/q/are-h1-tags-important-or-influential

http://moz.com/community/q/h1-tag-proper-uses

Hope these help!

Hey Ruben,
Where does Google think you are? On the map, I mean, are you categorized as Trinity or New Port Richey? Whatever they think is how you should be listing, promoting and optimizing, lest you be at odds with their take on geography.

Hi Benners,

Good question. The H1 tag is majorly important to customers and much less so to bots, so I would always recommend going with natural language over strictly optimized language. In other words, I would recommend:

Receive Compassionate Physiotherapy in Our Relaxing Boston Office

as opposed to

Physiotherapy Boston Is Our Specialty ... or something like that.

Sometimes, you can strike a balance between the two, though, along the lines of:

For Caring Physiotherapy, Boston Patients Have A Compassionate Option Here at GreenTree

I would advise taking this approach not just with onpage tags, but also with title tags, too, due to their prominence in the SERPs. My bias is definitely toward natural in everything:)

Hi Ira,

People are definitely using it. I know, because I keep having the gut reaction of, "Oh, no, business title spam!" and then having to remind myself that Google now allows this Haha. But, it may not have had such a very observable impact on rankings that would cause people to write about it.

Hi SEOSynder!

Good question! Yes, I do think there would be value in having the client respond to any negative press you find, whether on message boards or otherwise, provided he can do so effectively. I see some challenges here, however.

A problem with responding to old negative reviews is that you are unlikely to remember the specific circumstances surrounding a customer's complaint. For example, if you own a hotel and someone you can identify leaves a negative review about their stay that happened last week, you can remember what happened and be really specific about the circumstances and what you did to address them. If the stay happened 5 years ago, who knows what happened? So, if you did respond to those old ones, your replies would have to be kind of generic, so the persuasiveness of your responses will likely be less.

I think it will be important to discuss with the client what the goal is here. If it is to

A) Assess complaints to see if there are frequent ones that have occurred in order to discover if internal fixes have been implemented to remedy a negative situation (improving customer service and then having something to write about, explaining what the client did to fix the problem)

B) To create a good impression of the business' responsiveness to complaints by responding with empathy and a will to improve

...then I think it could be worth the time to respond.

*But, do be sure the client is doing this on his own. Don't post replies to negative feedback on the behalf of the client. You can help him craft caring replies, but let him post them on his own, under his own account.

My only other proviso here would be to weigh whether responding to negative threads on message boards might have the effect of making them appear more recent and relevant than leaving them alone. Something to consider

Hope these thoughts are helpful!

I just now found this conversation and I want to commend Travis for digging in.

Some other things to consider:

1. Age of the domain and also of the local campaign. If Lifepoint got an earlier 'start' on the web than Sylvania, this could have something to do with it.

2. It does not look like an industry centroid is at play here, because both churches seem fairly equally distant to what I see as the cluster for 'churches in tyler tx'

3. Could Sylvania have any negative issues like duplicate listings that could hold them back?

You might like to check out:

http://moz.com/blog/troubleshooting-local-ranking-failures

Hi Ruben,

Back in the mid-2000s, I knew of 4-5 sites like this. I haven't thought of this in a bit and when I went to look for them, most of them no longer exist. Outside.in still seems to exist, but I'm trying city and state searches in it (which used to work) and am coming up with 404 errors. You might try playing around with it a bit, though. Actually, it looks like the site may have been taken over by http://patch.com/

I also know of this network of bloggers located in the South (http://southernblogsociety.com/) but I believe the topics are confined to lifestyle blogging, so I'm not sure if that's relevant to your industry.

Hi Ira,

I thought this post of Phil Rozek's was quite good at pointing out some general common sense guidelines surrounding use of the descriptor (http://www.localvisibilitysystem.com/2014/04/28/how-to-use-google-places-descriptors-some-early-best-practices/) but I haven't actually seen an study saying, "I added the descriptor and X happened'.

My main concern about this feature is that Google will take it away at some point. Remember when they suddenly started okaying the use of review kiosks in work places, only to rescind their approval of this? Fortunately, even if they do change their policy on this, no one with horse sense in Local SEO is suggesting that you edit all of your citations so that they match the descriptor on the Google+ Local page, so it's not like this would then create mountains of work should Google decide in future that descriptors are spammy and that they don't want them. Presumably, you'd just have to edit the Google+ Local title.

There's also a pretty good 3 page long discussion of descriptors on Linda Buquet's forum from back when the feature was rolled out in February: http://localsearchforum.catalystemarketing.com/google-local-important/15009-guideline-change-city-keyword-places-title-allowed.html

Hi Atticus,

Just want to clarify that you are not seeking actual local rankings for this, as rental buildings are considered ineligible business models per Google's Local Business Information Guidelines which read:

Rental or for-sale properties, such as vacation homes or vacant apartments, are not eligible to be listed on Google Maps and should not be verified. Instead, verify the business information for your sales or leasing office or offices. If you have a property with an on-site office, you may verify that office location.

So, if Local is out due to the business model, then this becomes a purely organic puzzle. Google's treatment of a query like '44 Wall St' is going to be varied, due to the lack of specificity of such a query. They are not sure why you are looking for this address and the results I see consist of a variety of answers on Google's part including Mapquest results, some attorneys that work there, some rental offices, etc. In other words, the results are a hodgepodge.

"44 Wall St office space" is a much clearer query, in terms of its intent. Competition looks extremely stiff for this, and searching from California, I see you coming up on page 3 of Google's organic results. Moving up in a situation like that is likely going to result from the typical organic factors (authority, age, activity, freshness, etc.) If you're not duplicating content or building bad links, then it's probably not a penalty - just a competitive environment.

I'm hoping you'll receive further feedback from the community on this!

Hi John,

How is postal mail currently handled with XYZ being inside of ABC building occupied by multiple offices? How to the OB/GYNs receive their mail and not the mail of the chiropractor down the hall?

Hi Jon,

I would say this depends upon the business model. Are these 10 different apartment building with different names? Or, perhaps, some other arrangement? I think it would be helpful if you could explain the business model in a bit more detail.

So glad that helped!

Hey Robert,

A few days in from your original post, are you still seeing same or seeing changes? I totally feel like the dust hasn't settled where the pigeon has landed

Hey VZpro,

Your description of your client's location sounds quite similar to the client featured in this Mike Blumenthal post. Check it out!

http://blumenthals.com/blog/2014/08/03/pigeon-an-anecdotal-impact-report/

Hey Guys!

Pigeon is definitely causing all kinds of shakeups, some good some bad, for individual business owners. Best post I have read so far on this comes from Mike Blumenthal's little study of one of his own clients before and after Pigeon. Don't miss this, as it may help you start to get a sense of what is going on with your own business:

http://blumenthals.com/blog/2014/08/03/pigeon-an-anecdotal-impact-report/

Hi Ira,

That's correct that we would expect to see the data we push to our 7 supported partners then be pushed out to their own partners (see Local Search Ecosystem for US: http://moz.com/learn/local/local-search-data-us) but this is not something we monitor or guarantee. We monitor and guarantee pushing your data to the 7 partners, but do not track what happens beyond that point.

Also, when you create a Moz Local account we do provide some additional info about listings on several non-partner platforms, like Google, Bing, Facebook, Yahoo, Hotfrog, YP and Yelp. If our tool is pointing out that a business doesn't yet have a listing on one of these platforms, or that a listing could be improved by cleaning up NAP inconsistencies or adding additional details like photos or categories, we are specifically recommending that you take manual action to improve your overall listing score.

Hope this helps!

Hi SEOSarah,

There are no limits! Add as many locations as you like - and the nice thing is that you can enter them all in one .CSV file and you'll be able to manage them all from a single dashboard. Pretty nifty:)

Hi Dylan,

Would you be able to explain your business model in a bit more detail? Is the business primarily local, with face-to-face transactions with customers in a given city, or is the business primarily virtual/non-local. The better you can paint a picture of what the business model looks like, the more tailored answers I believe you'll receive from the community here

Hi SEOSarah!

If you sign up for Moz Local, we will push your data out to these 7 supported partner sites:

Infogroup

Best of the Web

Factual

Foursquare

Superpages

Acxiom

Neustar/Localeze

Any platform not on the above list, you would need to manage manually. Moz Local will either create or update your existing listings on any of the above so that they are consistent and fully filled out. We will not create duplicate listings.You cannot pick and choose which of the above 7 we would push to, but as we don't create duplicates, this shouldn't cause any problems for you.

The one exception I should mention is that if your are already having a listing managed elsewhere (such as with Localeze) we cannot take over management of it. In some cases, customers close out such listings so that we can bring them into the convenient one-stop management of the Moz Local publishing dashboard, but if you'd prefer to leave management as-is for these pre-managed listings, that's totally fine, too!

In order for us to validate your listings, you will need to have a verified, accurate Google+ Local page or Facebook local business page for each of your unique locations that you'd like to list.

Hope this helps and please let me know if you have any further questions!

Hey There!

Just want to weigh in that I agree there are 2 things you should consider:

1. That your citations are now inconsistent and need to be updated web-wide to reflect the changes you've made

2. That you need consider how Pigeon may be at play here. Lots of businesses have lost rankings due to this algo change.

Good afternoon!

Given the recent release of this update, it's probably early days to be giving advice on how to overcome it, beyond the guess that as Pigeon appears to be favoring directories more on some queries, it's extremely important to have a strong presence on whichever directories Google is surfacing for your core keyword phrases.

From what I can see, the dust hasn't yet settled on this update. Check out Linda Buquet's day-to-day documentation of results for a specific query (the results show numerous changes):

http://localsearchforum.catalystemarketing.com/google-local-important/20630-major-google-local-algo-update-google-pigeon.html

The one line I keep coming back to in this update is from Barry Schwartz' article (http://searchengineland.com/google-makes-significant-changes-local-search-ranking-algorithm-197778)

Google told us that the new local search algorithm ties deeper into their web search capabilities, including the hundreds of ranking signals they use in web search along with search features such as Knowledge Graph, spelling correction, synonyms and more.

I am still trying to consider what 'web search capabilities' might mean, in the larger picture of things and what this says about the organic influence on local SERPs, but because examples seem so varied, I just haven't drawn a conclusion on this. A small business website is unlikely to 'out-organic' a big directory like Yelp, so where does this leave SMBs? Right now, I have more questions than answers. I hope the community will continue to discuss!

Hi Paul,

Thank you so much for your patience! Our engineers have been able to surface what they feel is at the root of this odd issue. If you got to this Google+ Local page:

https://plus.google.com/100180822171424943321/about?hl=en-US

....you will see that there is no comma between the suite number and the city name. Our tool is very sensitive to punctuation and apparently, this lack of a comma is what we believe is throwing off the results. If you could go to your Google My Business account and fix this issue, we believe it would also then resolve on our end.

Hope this helps! A bit of a weird one, I know

Hi There!

This is a very important question you've asked. Unfortunately, call tracking is generally considered to be a no-no in the Local SEO environment. The basic reason for this is that the consistency of your business NAP (name, address, phone) around the web is considered to be a vital ranking factor, not to mention being important for customers. Inconsistent NAP (created by call tracking numbers) can lead to merged and duplicate listings and ranking problems.

The best post I know of that's been written, to date, comes from Mike Blumenthal and discusses what you should and shouldn't do in the Local environment with call tracking:

http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/

I think you'll find the above really helpful!

Hi Paul,

Just checked again and see we're still returning that odd result in Check Listing for you. I'm going to ask our Engineering department to take a look at this as I just cannot turn up where that weird zip code is coming from. I hope we'll hear from them in the new business week and that they'll be able to provide some insight!

Hey Doug,

Smart fellow you are to realize the importance of NAP in this situation. Your best bet is likely to involve:

1. Getting a different suite number for each local-focused business

2. Getting a different phone number for each local-focused business

3. Having a different website for each of the businesses

4. And, of course, each business should have its own name, Google+ Local categories, etc.

If the client does not want to work with his post office to get those suite numbers, then he could end up with merging, duplicate and ranking issues that will be no fun!

Hi Lel!

You've received some very thoughtful answers from the community. I've never actually had a client with this specific business model, but what I do know is that in local search, it's all about address. If you've got 1 physical address, that is going to equal 1 Google+ Local page. Yes, you are quite right about Google's guidelines regarding you having to pick 1 language and then letting them show it to users in other languages. After all, if I'm searching for a hotel in Stockholm, Sweden, I don't have to search for it in Swedish. Google knows what I'm after and shows me hotels in that city, regardless of me being located in the U.S.

Regarding Facebook, this was ringing a bell for me, in regards to your business model:

http://techcrunch.com/2012/10/17/facebook-global-pages/

I know Twitter offers multi-language targeting, but I not aware of Pinterest's policy on this nor can I find it, unfortunately. I remember an announcement about them supporting Spanish, but cannot find anything about their policies. Anybody else have access to guidelines on this?

I very much agree with what Robert has said about your business model likely requiring the development of a very clear strategy based on the internal resources at your disposal plus the guidelines of the various platforms. Overall, this will probably look something like:

1. A single page where Local is involved

2. Targeting where social is involved, if possible

3. Multi-language website/blog/content outreach

But planning out the details is going to take lots of thought!

Hi Ira,

Google's Local Business Information quality guidelines offer the best guidance on naming:

Business Name:

• Your title should reflect your business’s real-world title.
• In addition to your business’s real-world title, you may include a single descriptor that helps customers locate your business or understand what your business offers.
• Marketing taglines, phone numbers, store codes, or URLs are not valid descriptors.
• Examples of acceptable titles with descriptors (in italics for demonstration purposes) are "Starbucks Downtown" or "Joe’s Pizza Delivery"_. _Examples that would not be accepted would be "#1 Seattle Plumbing", "Joe’s Pizza Best Delivery" or "Joe’s Pizza Restaurant Dallas".

See: https://support.google.com/business/answer/3038177?hl=en

Hope this helps!

Hi Ira,

I've chatted with the team and learned that we will not reject a listing with a fake address, but I do share the above concerns about a poor user experience, because that address will be published on your listings. I think the idea of setting up an autoresponder is as good as any, here, so you'd likely want to implement this.

I'd also like to suggest that you make a feature request here https://seomoz.zendesk.com/forums/293194-Moz-Feature-Requests regarding the possibility of Moz Local not making the email a required feature of the .CSV. I think you've raised an important point about medical practices!

Hope this helps!

Hi Ira,

While I know that an email address is a required field of our .CSV template you'll be filling out, I'm not actually sure if there would be negative outcomes of using a non-working address in that field, in terms of updating your listings on our partners' platforms or otherwise. Let me bring this up with the rest of the Local team to get a consensus of opinion. I'll come back to you as soon as I can. Thanks for asking a smart question!

Hi Again VicMark,

There are several reasons for building out a strong landing page for each physical office that you own. In short order, these are:

1. A local landing page tells the residents of that city that you are here to serve them and care enough about them to have devoted a page on your website to them. It can speak to their direct needs and show that you are local to them.

2. A local landing page can improve your search engine results visibility, as opposed to expecting the bots to rank all of your cities by glancing at your homepage. Just like the old SEO concept of building out a page per topic/keyword set, building a page for each of your physical cities creates a body of data that makes it very clear to bots that you've got something important going on, surrounding that city keyword.

3. For multi-location businesses, having a unique page for each physical office can help keep your data separate and clear, reducing the risk of ending up with duplicate or merged local business listings.

To my mind, these are all really good reasons for local businesses to invest in create an incredibly good and unique page for each of their physical locations. I've found it to be well worth the investment! You might like to read more about this concept of local landing pages at:

http://moz.com/blog/local-landing-pages-guide

Hope this helps!

Hi VicMark,

It's definitely smart to write a different description for each citation you build on local business directories, if possible. Additionally, it's a best practice for each citation to link to a page on the website that is designated for that location. In other words, your local business listing for your restaurant in San Jose should link to a page on your website just for that San Jose location, with the local phone number, address, etc. Your restaurant in Santa Clara's listing should link to the Santa Clara page on your website, etc. This helps keep everything separate and cuts down on the chances of humans and bots becoming confused.

*This is likely obvious, but each location should have a separate local area code phone number and none of them should be using a toll free number. Just thought I'd mention!

Hope this helps. You've asked a good question!

Hi There PopTech!

May I suggest that you start a help ticket at: https://moz.com/help/contact (choose accounts as your category). That way, you can share the full details of your account with us privately and one of our awesome Helpsters can take a look. Be sure, when you create your ticket, to include your account email

Hi Saab,

Good question!

Local Rankings - yes, your organic strength is an important part of these

Organic Rankings - your local strength likely plays a small part in these, inasmuch as something like the amount of citations you've built probably does help you organically (think links), but probably not nearly as much as organic strength influences local rankings.

Hi There!

Well, this is a puzzle! I am searching in all different kinds of ways to figure out the origin of that second zip code an am coming up empty handed. Curiously, 67632 is a zip code for Alton, Kansas, and your client appears to be located in San Diego, California. Is there any connection, in any way, that you can think of with Kansas? Perhaps the business moved from Kansas to California, or something else like this? Please, let me know, because I am just unable to turn up any reference to that second zip code with any version of the business name I'm trying in Google.

Yes, suite numbers should always be on the second address line in your Google+ Local listing.

Both of the listings Check Listing is surfacing for you appear to be pointing to the same Google+ Local page.

The one with the normal zip is pointing to:https://plus.google.com/100180822171424943321/about?hl=en-US

And the one with the odd zip is pointing to:

https://plus.google.com/100180822171424943321/about?hl=en-US

So, same page, meaning I'm not seeing 2 pages (duplicates). I'm only seeing one. This is further puzzling me, then, as to how the percentage of completion is different on the two pages being linked to, when they appear to me to be the same page. Also, Check Listing is incorrectly reporting on the least complete listing that the website URL is unavailable on the page, when clearly, it is right there on the page.

My feeling is that there is something a bit odd going on here with the results we're showing you. Please let me know about the thing about Kansas. I'd like to get this figured out for you!

Hi Epic,

I'm so sorry this question slipped under my radar. I really apologize for that! At any rate, I suggest you check out the past work of Local SEO Nyagoslav Zhekov. Look through his blog: www.ngsmarketing.com/blog/. He is probably one of the world's most experienced internationally-focused Local SEOs, having worked with local businesses in a many, many countries. He's written quite a bit about the different platforms in different countries.

Additionally, have you checked out the new Moz Local learning center? This page contains links to Local Search Ecosystem graphics for the US, UK, Germany, Brazil and Canada: http://moz.com/learn/local/local-search-data-providers

Might be good to take a look!

Again, I'm chagrined that I didn't see your question in June. I hope this reply, though belated, is of some help!

Hi Gyi,

Thanks for letting me know this. I'm really sorry for whatever may have caused this confusion. May I suggest that you please start a ticket at https://moz.com/help/contact so that you can share the complete details of your Moz Local account in private and have it investigated by our help team? That would be the best way to approach this, I believe.

Hi Gyi,

Thanks for your question. This is my understanding of our process of uploading changes to an existent listing:

When you want to change any of the NAP+W (name, address, phone, website) information for a listing, you will first need to update this information on either Google or Facebook. We use Google/Facebook to verify that listing information is correct.

When you are done updating your information on Google/Facebook, you can then go ahead and upload your updated CSV to us and we will recognize it as an update and not charge you as if it were a brand new listing.

It is important to note that you must modify your existing listing on Google/FB and not create a new one. Otherwise we will not be able to recognize it as an update.

Did you take these steps in this order, Gyi? Please, let me know!

You're very welcome, Dana!