Hi guys,
We received the following error from our Moz report, our hosting companies says it's isn't an issue but I wanted to get your feedback as it seems a bit odd. We recently moved eventfull.co.nz to a VPS and setup an EV SSL. We moved another site to the same VPS and added EV SSL and it isn't reporting any issue.
Hosting companies feedback below error message
|
Crawl Error
Error Code 804: HTTPS (SSL) Error Encountered
Your page requires an SSL security certificate to load (using HTTPS), but the Moz Crawler encountered an error when trying to load the certificate. Our crawler is pretty standard, so it's likely that other browsers and crawlers may also encounter this error. If you have this error on your homepage, it prevents the Moz crawler (and some search engines) from crawling the rest of your site.
|
|
I am just running some tests on the SSL cert installation now, but so far all appears to be fine.
I've checked your .htaccess file and there is nothing that should be blocking them, and the logs show nothing unexpected or any SSL failures.
SSL Labs test returns an A rating with no errors.
One possibility (though, it's a long shot) is that we never increased the HSTS time beyond 3600, so it's possible that the crawler is failing because of this perceived insecurity.
However, if there is some other issue going on, increasing the HSTS time would be a bad idea, so I suggest some further monitoring and testing.
You may need to contact Moz about the issue and see if they can help. Is there any other evidence of SSL failing to load? Have you experienced any other issues, or is it only the Moz report that is indicating any problem?
|
