Welcome to the Q&A Forum

Hi there Kevin!

Sorry for any confusion. In simplest terms, the Moz Local service automatically pushed out listing data to our partner sites, who then accept, process, and update the information on their sites. Here is the full list of our partners for US listings:

Infogroup
Acxiom
Neustar/Localeze
Factual
Foursquare
Superpages 
Best of the Web 
Citysearch
CityGrid
Insiderpages
Hotfrog
Bing
Apple
HERE
TomTom
NavMii
Uber
Waze

If you have already claimed a listing on any of those sites, we will not be able to override that claim to update the data. You can monitor your accuracy and progress in the Moz Local dashboard. We automatically begin sending out your data to all our partners when you purchase a listing subscription from us. If you do not have a listing on a given site, one will be created for you. Generally we expect updates to complete in 8-12 weeks.

I hope that helps! Feel free to reach out to us at help@moz.com if you have further questions.

Hi there!

Domain Authority is a proprietary metric that specifically comes from Moz, so Google does not use it. We do not disclose the exact formula for Domain Authority but you can read about the factors used to calculate in our article here: https://moz.com/learn/seo/domain-authority

I hope that helps!

Hi there!

It's difficult to answer this question without know how your campaigns are currently set up and the exact domain of the new sites areas. Generally speaking, if you're tracking a domain in a campaign and are not restricting the crawl to a specific subdomain or subfolder, we will crawl all pages accessible on that site as long as we can find links to those pages. If you're having the domain redirect to an entirely new domain, that may cause more complications as the new site could be seen as out of scope. If you want us to take a closer look at the situation and your existing campaigns, please reach out to us at help@moz.com.

Hey there! Sorry for any confusion.

There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!

Hey there! Sorry for any trouble.

We can certainly check on the status of the campaign for you. We'd recommend emailing in to help@moz.com with the account and campaign details and we can take a look! Thanks.

Thanks for the question!

Just to clarify, when say "references" do you mean that someone has mentioned your blog, or that someone has linked to you? Actual links to your blog will be more valuable for ranking purposes than just mentions. You can learn more about the benefits of link building here: https://moz.com/learn/seo/links-link-building

For link data, our index updates daily. Moz crawls and indexes billions of pages, adding fresh link data every day. When discovered or lost links are found, we'll update our database to reflect those changes in your scores and link counts. We prioritize the links we crawl based on a machine learning algorithm to mimic Google's index. Unfortunately because it is run by an algorithm, we can't say for certain when a particular link will appear in our index.

You can read more about our index here.

Hope that helps!

Hey there Amanda,

Sorry for any confusion! We're definitely happy to take a look at the rankings results in our tools. I'm not super clear where you're looking at the ranking - is it in a Campaign, Rank Tracker, or in Keyword Explorer? I might recommend reaching out to us at help@moz.com with the specifics of the keyword, URL, and campaign so that we can check for you.

Generally speaking, you may see different results between live SERP pages and our results because we use anonymized methods to pull rank data and approximate what a national searcher may see. If you use your own browser to check, things like search history and location can impact the result.

Thanks! We look forward to hearing from you!

Hey there!

We'd recommend checking out this resource page to learn about Spam Score and its applications:

https://moz.com/help/guides/link-explorer/spam-score

As for why you might not have a Spam score yet, it is determined by a separate crawler than the crawler that powers Link Explorer and updates roughly once a month. Because of this, it is entirely possible to see backlinks and domain authority, but still have no calculated Spam Score. As we continue to crawl and calculate sites, this will become less of an issue, but unfortunately at this time, we will need to wait for the Spam Score user-agent to find your domain.

Hope that helps!

Hey there!

We've heard positive feedback from many of our students. If you want to give the training a shot, the first class in the Bootcamp series runs at $49 and can be purchased individually. That may give you a good sense of the content and instruction style. Check out the catalog here: https://academy.moz.com/

Hi there,

If you don't want us to visit those pages, you can certainly block our crawler, rogerbot, from those areas in your robots.txt file. We use a separate crawler from Google and blocking us will not impact any other company's crawler. Read more about managing rogerbot here: https://moz.com/help/guides/moz-procedures/what-is-rogerbot

You could also simply hit "Ignore" for those issues as they appear in your site crawl. That will prevent them from being reported without needing to block us in the robots file.

I hope that helps!

Hi there! Sorry to hear you're having trouble.

Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.

Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:

https://moz.com/community/q/issue-5xx-server-error

https://moz.com/community/q/thousands-of-503-errors

Hello there!

When you first create your campaign, we perform a rush collection to gather data for your site. Generally you'll start to see this information come through within 24 to 48 hours of campaign creation. You can check out the Rankings tab of your campaign to see if they've arrived!

However, if you added new keywords after the initial creation of your campaign, they will not be included in this rush collection and you will need to wait until your next weekly crawl to see results. It's difficult to tell which case this is without looking at the campaign, but if you have additional questions please contact us at help@moz.com to take a look!

Hey Susannah!

Moz's crawler is built to be more sensitive to crawl issues than Google's crawler as we feel it's better to provide more data than less. If you're wondering what's causing certain crawl errors to pop up you can always check out our Crawl Errors Guide. It's hard to know what's causing your 403 errors without looking at the site and campaign, but if you'd like help in diagnosing the issue I recommend writing in to help@moz.com with your details so we can check it out!

Hey there!

While Moz Pro doesn't display keyword rankings in custom timeframes, you can access your historical keyword data by heading to the Rankings section of your campaign, scrolling down to the Tracked Keyword Overview, and hitting the 'Rankings History CSV' button. That will send you a CSV of all your keyword ranking data from the beginning of your campaign! You can then use that data to construct reports for custom timeframes.

I hope that helps!

Generally we expect listing update on our partner directory sites within 8 to 12 weeks. Moz Local focuses on updating your listing with Factual, Foursquare, Neustar/Localeze, Infogroup, Best of the Web, Acxiom, Citysearch, CityGrid, Bing and Superpages.

You can update your listing information with our non-partner sites at any time you like! Moz Local will monitor places like YP, Yelp, Hotfrog, Google, and Facebook on your behalf to help identify duplicates and inconsistencies.

I hope that helps!

Hey there! Sorry to hear you're seeing mixed information in your emails.

Unfortunately this is hard to diagnose without taking a closer look at the report email and campaign in question. We'd be happy to take a look and help you sort it out if you email the Help team at help@moz.com with the details of your account!

Hey there! Thanks for the question.

Our link index updates about once a month, and while it is large it does not cover the entire web.

Most new sites and links will be indexed within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount and quality of inbound links to them, and the depth of pages in subdirectories. We run on a breadth-first approach, starting at the top of a site's hierarchy and moving down from there, so it's less likely that pages deeper in the site will be present.

You can check to see if we have indexed an individual page on your site by entering the URL into Open Site Explorer. We do recommend using a multitude of sources to get the best idea of your overall backlink profile, including internal links.

Let us know if there's anything else we can help with!

Hey Jamie! Sorry to hear about your frustration with the Google Analytics feature. I can definitely understand why this would be a pain point for you. While we don't offer a search function for Google Analytics profiles at this time, I'm happy to give this feedback to our product team! Thank you for bringing it to our attention!

Hi there Eric!

The Yellowpages listing we are associating with your Moz Local listing is simply a best-match search for that site. Often this means we're not seeing a better match in the Yellowpages backend at that time. This can happen for a number of reasons, including the page not being available in the Yellowpages API, or updates not yet taking affect in their backend. We're constantly listening for matches on that site, so your best bet is make sure the YP listing matches your Moz listing exactly. Unfortunately, since we're not directly partnered with YP, there's not much we can do to force the listing to surface from our end. If you know it's correct but we can't pick it up, the only real downside is a slight ding to your listing score.

I hope that clarifies things!

Hi there! Sorry for the trouble.

I checked on your account and it looks like it was already refunded by one of our team members. You should have received a follow up email about that.

Please let us know if you have any other questions!