Hey there! Sorry for any confusion.

There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!

Hey there!

We've heard positive feedback from many of our students. If you want to give the training a shot, the first class in the Bootcamp series runs at $49 and can be purchased individually. That may give you a good sense of the content and instruction style. Check out the catalog here: https://academy.moz.com/

Hi there,

Thanks for the question! I can certainly speak to Keyword Explorer's numbers and how we arrived there. We use a number of sources for our volume data, including Keyword Planner, but oftentimes you will see large discrepancies because our data goes through a disambiguation process. As you noticed, Google Keyword Planner currently bundles similar keywords into one overall volume metric. Most people want specific data rather than a grouped number, so we strive to separate out the individual keyword volumes. You can read more about that here: https://moz.com/blog/google-keyword-unplanner-clickstream-data-to-the-rescue

The trouble is that often times you will have one keyword that is responsible for upwards of 95% of the traffic. So, when the data is separated out, it makes the less-trafficked keywords look suspiciously low when in fact their traffic volume is more accurate in our tool.

We have a few additional articles that discuss our volume data compared to Keyword Planner:
https://moz.com/blog/google-keyword-planner-dirty-secrets

https://moz.com/blog/moz-keyword-explorer-vs-google-keyword

I hope that helps clarify things!

Hey there!

Without knowing the example keywords you're looking at, it's hard to check on these, but I can certainly speak to how Moz calculates the Difficulty score! We look at the Difficulty scores of the top 10 rankings sites in the Google SERP. If you're looking at Keyword Explorer, you can head to the SERP analysis section of a keyword report to see exactly which sites those are. If you're seeing something odd with the scores, feel free to reach out to us at help@moz.com with a few keyword examples and we can take a closer look!

For more details on how we calculate our metrics, check out this article in our Help Hub.

Thanks for writing in and sorry about any confusion!

Moz Local's validation system still uses Google Places, not GMB directly. Each location must be verified in Google Places (most easily checked on Google Maps) for Moz Local validate the NAP details.

GMB locations are not public-facing, they have details that only you as the owner/manager can see. So until any new changes are verified on Google Maps, they aren't detectable by Moz Local's validation system.

If you are still not sure why we're not picking up your location, feel free to reach out to help@moz.com with your business name, address, phone number, as well as a link to your Google Maps or Facebook location, and we can help investigate!

-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --

Hey there!

Patrick linked to a really helpful Q&A article, but the other big cause for an 803 error would be SNI (Server Name Indication). Unfortunately I don't see the actual domain included in your question, so it's hard to be sure, but that's usually the prime suspect. Our current site crawler does not support SNI and if that is in use on your site, we will have trouble crawling it.

The good news is that we have begun to develop a new crawler that supports SNI, which is currently in beta. If you're interested in being a part of the beta testing, you can head here to sign up: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I hope that helps! Feel free to reach out to us at help@moz.com if you want to discuss these errors in greater detail on a non-public forum.

Hi there! Sorry to hear you're having trouble.

Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.

Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:

https://moz.com/community/q/issue-5xx-server-error

https://moz.com/community/q/thousands-of-503-errors

Hey there!

While Moz Pro doesn't display keyword rankings in custom timeframes, you can access your historical keyword data by heading to the Rankings section of your campaign, scrolling down to the Tracked Keyword Overview, and hitting the 'Rankings History CSV' button. That will send you a CSV of all your keyword ranking data from the beginning of your campaign! You can then use that data to construct reports for custom timeframes.

I hope that helps!

Hi there! Sorry to hear you're having trouble.

Our crawl error guide is a great place to start to find more information. You might consider running a Crawl Test on the site to validate the error, as it could possibly have been a temporary issue. If you're still seeing the error crop up, it probably warrants additional investigation.

Usually a 5XX error means an issue on your server, so you might wish to inquire with your web dev about the cause. If you're still not sure what to do, the Q&A forum is generally a great place to look for ideas in resolving some of these issues. Here are some articles that might help:

https://moz.com/community/q/issue-5xx-server-error

https://moz.com/community/q/thousands-of-503-errors

Hey there!

While Moz Pro doesn't display keyword rankings in custom timeframes, you can access your historical keyword data by heading to the Rankings section of your campaign, scrolling down to the Tracked Keyword Overview, and hitting the 'Rankings History CSV' button. That will send you a CSV of all your keyword ranking data from the beginning of your campaign! You can then use that data to construct reports for custom timeframes.

I hope that helps!

-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --

Hey there!

Patrick linked to a really helpful Q&A article, but the other big cause for an 803 error would be SNI (Server Name Indication). Unfortunately I don't see the actual domain included in your question, so it's hard to be sure, but that's usually the prime suspect. Our current site crawler does not support SNI and if that is in use on your site, we will have trouble crawling it.

The good news is that we have begun to develop a new crawler that supports SNI, which is currently in beta. If you're interested in being a part of the beta testing, you can head here to sign up: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I hope that helps! Feel free to reach out to us at help@moz.com if you want to discuss these errors in greater detail on a non-public forum.

Hey there!

Without knowing the example keywords you're looking at, it's hard to check on these, but I can certainly speak to how Moz calculates the Difficulty score! We look at the Difficulty scores of the top 10 rankings sites in the Google SERP. If you're looking at Keyword Explorer, you can head to the SERP analysis section of a keyword report to see exactly which sites those are. If you're seeing something odd with the scores, feel free to reach out to us at help@moz.com with a few keyword examples and we can take a closer look!

For more details on how we calculate our metrics, check out this article in our Help Hub.

Hi there,

Thanks for the question! I can certainly speak to Keyword Explorer's numbers and how we arrived there. We use a number of sources for our volume data, including Keyword Planner, but oftentimes you will see large discrepancies because our data goes through a disambiguation process. As you noticed, Google Keyword Planner currently bundles similar keywords into one overall volume metric. Most people want specific data rather than a grouped number, so we strive to separate out the individual keyword volumes. You can read more about that here: https://moz.com/blog/google-keyword-unplanner-clickstream-data-to-the-rescue

The trouble is that often times you will have one keyword that is responsible for upwards of 95% of the traffic. So, when the data is separated out, it makes the less-trafficked keywords look suspiciously low when in fact their traffic volume is more accurate in our tool.

We have a few additional articles that discuss our volume data compared to Keyword Planner:
https://moz.com/blog/google-keyword-planner-dirty-secrets

https://moz.com/blog/moz-keyword-explorer-vs-google-keyword

I hope that helps clarify things!

Hey there! Sorry for any confusion.

There are a few possible reasons for this. We would recommend reaching out to us at help@moz.com with your account details so that we can check on your billing status in a non-public forum. Thanks!