Hey webfeatseo,
I just came across this and I'm pretty sure I spoke with you the other week.
For posterity and if other potential SEOs come across this and are interested in Ontolo, I thought I might let folks know how we handle(d) this.
We did reverse the charge to your credit card and, if I recall correctly, did so quickly enough that your card may have never been charged. For future reference, any emails sent to support@ontolo.com are almost always responded to within 24 hours, even on the weekends. I looked at our records and didn't see an email. But, again, I believe we spoke on the phone (it was a Sunday evening, in fact) and had it taken care of immediately.
As for being charged on the final day of the trial, depending on when you sign up and at what time during the day billing is processed, there is sometimes a slight chance that this can happen. Like I said, though, it's quite uncommon but may have happened here.
Finally, we understand that sometimes folks can enter cancelation dates incorrectly into their calendar, forget, etc, and we're quite accommodating with refunds.
If anyone else has any questions, please feel free to email me at ben.wills@ontolo.com.
Thank you,
Ben Wills. CEO, Ontolo
