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@vandenbtim Sam from Moz's Help Team here! Could you please pop an email about this over to help@moz.com? We'll be happy to help!

Hello!

Sam from Moz's Help Team here!

So -  after being found, newly discovered links have the ability to be populated into our index in about 3 days. However, there are a lot of factors which can affect our ability to find and index links to your site. It's important to note that we are always adding new data to our index, but it may take some time for us to discover backlinks to your site based on factors like crawlability of the referring pages, quality of the links and the referring pages, and more.

If you are not seeing links that you know you have, you may want to make sure that they can be indexed. It is also a good idea to check to see if we've indexed the page on which that link is found. If we haven't indexed the referring page yet, you won't see your link in our index.

You can also add links to Link Tracking Lists. Once you add a link to your tracking lists we will add that page to be crawled. As long as it is accessible to our crawler, you should see the link in our index as soon as we can index those pages.

Lastly, I have a great guide here with some things to check around why we may not have found your links yet: https://moz.com/help/link-explorer/link-building/moz-isnt-finding-your-links If you'd like any further information, please feel free to pop us an email over at help@moz.com. We do also have a great guide to Domain Authority just here: https://moz.com/learn/seo/domain-authority

Hi there,

Could you please pop an email about this over to help@moz.com so we can investigate for you as well?

Thank you!

Hi there,

Sam from Moz's Help Team here!

Could you please pop an email about this over to help@moz.com so we can investigate for you?

Thank you!

Hey there,

Thanks for writing in and sorry about any confusion!

So overall, seeing your DA drop is a fairly common problem and can be attributed to a few things:

1.Links we previously discovered are now marked as lost.
2. You've earned more links, but the highest authority sites have grown their link profile even more.
3. The links you've earned are from sites that we haven't seen correlate well with higher Google rankings.
4. We've done a better or worse job crawling sites/pages that have links to you (or don't). You can help us to find those links using link tracking lists,

It's a bit difficult to isolate the exact cause of what happened without your own SEO consultant or developer being able to take a dive into this, but you can definitely read more specific information here if you'd like to understand more about the process:).

Do let me know if you have any follow up questions!

Hey there, Sam from Moz's Help Team here!

Could you please pop a message about this over to help@moz.com? If you could include in your email whether you are asking about backlinks that have been lost, or if you're asking about your keyword rankings dropping, that would be great.

Looking forward to hearing from you!

Hi there,

Sam from Moz's Help Team!

Domain Authority in Link Explorer and the Links section of your Moz Campaign correlates with Google rankings to give you an accurate representation of a sites's ranking power.

To understand how to improve DA (Domain Authority) it can help to get some insight into how we gather our data, which I'll include below. Sorry in advance for the long message!

To calculate DA, we index the web by following links using a crawler. Our crawler is built on a machine-learning based model that is optimized to select pages like those that appear in our collection of Google SERPs. We feed the machine learning model with features of the URL like the backlink counts for the URL and the PLD (pay-level domains), features about the URL like its length and how many subdirectories it has, and features on the quality of the domains linking to the URL and PLD. So, it's not based on any one particular metric, but we're training the crawler to start with high-value links.

In terms of improving your Domain Authority, with the information above in mind, it's best to look at both you on-page SEO to make sure you've covered the basics.

Then you also want to look at your off-site SEO and building more links more links to your site.
There are lots of different areas of Link Building to explore, from patching up broken links, improving your internal link profile, and good ol' fashioned content creation.

Here is a great video by our founder Rand which goes over some easy link building tactics to get you started.

I hope that helps to start you off! Let me know if you have any other questions :]

Hi there,

Sam from Moz's Help Team here!

So the thing is, our volume service doesn't understand Austria as a location - it only understands it as a search engine. They are different in that a location can be tracked in any search engine, so for example someone in Austria can still use google.com. I hope this helps - let me know if you have any other questions!

Hi there!

Sam from Moz's Help Team here! Could you please pop a message over to our Help Team along with the site URL you were looking at and any relevant screenshots?

Thank you!

Hi there,

Sam from Moz's Help Team  here! There absolutely is - you can use the Keyword Lists  functionality for this! We have a great guide here: https://moz.com/help/keyword-explorer/keyword-research/keyword-lists

If you have any additional questions  please do pop us an email at help@moz.com:).

Hi there,

Sam from Moz's Help team here!

The reason this is happening is because the Mozbar is now pulling data from our brand new link index, whereas OSE is powered by the old link index.

The way we index the web for Link Explorer (which is now powering the Mozbar) is a bit different than the way we index for Open Site Explorer. With OSE, the index updates only about once a month whereas new data is added to Link Explorer every day. The index for Link Explorer is a different index than the Mozscape index used for OSE and includes a lot more data- we’re seeing more of the web with the new index which is helping to provide more accurate data on which to base these metrics.

In addition, the algorithm we use to calculate DA has been updated with this new index to better correlate with Google’s actual ranking standards so we can provide a more accurate representation of a site’s potential ability to rank.

Pairing the larger index of more data with an optimized DA/PA calculation will result in some changes to DA/PA. We do recommend tracking your DA and PA relative to the competitors you are tracking, as that is where the true value of the metrics is.

I hope this helps to answer your question - please feel free to send any others our way!

Hey there Charles,

Sam from Moz's Help Team here!

To be completely transparent, the Spam Scores you see in Open Site Explorer are from data collected last year. That means some of the issues listed there might no longer apply to you, or they might have been fixed as you've worked on your site. If you know you've taken care of the issues, then you shouldn't need to worry about the spam flags any longer. We actually don't include any 301s when we crawl a site to assign spam score.  The score you see now for the 301 would be from an old crawl that will eventually disappear from the index.

Additionally, just because our tool has assigned a site a specific spam score does not mean it is impacting the site in any way. These are merely suggestions of sites to check out. If you haven't determined yourself that they are spammy links, then there is no action or further concern required on your part.

Hi there,

Thanks so much for reaching out - Sam from Moz's Help Team here!

I hate to be the bearer of bad news - I'm afraid that because Wix creates websites entirely with javascript this is an issue for our crawler and for SEO in general, so this is definitely the problem:(. This is a thread on our Q&A which talks about this issue: https://moz.com/community/q/negative-references-to-javascript-in-beginners-guide-to-seo-chapter-4#reply_330533

If your site is primarily Javascript, then the data you get back with regards to the crawl report won't be completely accurate because of this and we'll have a really hard time crawling in general, because our crawler functions by following html links. There's no real workaround that I can recommend for this one, since it is a technical limitation of our tools:(.

While the tools and data that rely on our crawl of your site may not return the best results because of that Javascript, your keyword rankings and link profile should work just fine.

You might also want to check out a few tools that are compatible with Javascript, like Botify or Screaming Frog.

I'm really sorry I can't be of more help here; I'll definitely be sure to pass this along to our Product team as feedback on your behalf. Please let me know if there's anything else I can help with, or if there are any follow-up questions you might have!

Hi there - Sam from Moz's Help Team here!

I'm sorry to hear you've had some difficulty adding photos to your listing. The photos the tool can accept have to be hosted somewhere other than Moz, and the URL has to be publicly accessible.

If you try to use a photo from a Facebook or Google Photo album, for example, you might encounter complications because those images are often protected behind your login. It's generally a good sign when a photo URL ends with a image file suffix, such as '.png' or '.jpg'.

For example, you can use a free photo-hosting site, such as this one. You can upload your image here and then get the full URL and then that's the URL you'd post into Moz Local. Here's a short video demonstrating uploading a photo on this site and getting the full URL.

Something else to note is that photo URLs cannot be too long because there is a character limit to each field. Try to make sure the photo URLs you use are publicly accessible and not too long, and you should be good to go!

If there's anything else you need, just let us know by reaching out to help@moz.com

Hey there!

Sam from Moz's Help Team here!

I've taken a look, and from what I can see, Open Site Explorer and the Mozbar are both presenting a DA of 12 for the site rayflexgroup.co.uk - http://www.screencast.com/t/pSP68TxN, http://www.screencast.com/t/XE5p1kh3C.

If you still aren't seeing these results, would you be able to try clearing your browser cache/cookies and refreshing the browser to see if this helps?

Hi there,

Sam from Moz's Help Team here!

Whenever your account is suspended or closed, your campaigns are archived - we do this instead of deleting data. The good news is that reactivating archived campaigns is really simple.

Here's what you need to do:

1. Go to your Campaigns section: http://analytics.moz.com/manage-campaigns

2. Look for drop down for "Active Campaigns"

3. Select "Archived Campaigns" from the dropdown

4. From here, you should easily be able to "Reactivate" your campaigns.

   We don't continue to gather new data while your campaigns are archived, but we keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever!

   I hope this helps! Let me know if there's anything else I can assist you with!

Hi  there, thanks for contacting us!

Sam from Moz's Help Team here

When you see a DA of 1, this will usually mean that we haven't indexed that site yet or we haven't found any inbound links for that particular site. That can happen for a number of reasons, such as we haven't found any external links to the site or the site is blocking our crawler or the site is fairly new.

When we compile our index by first crawling the more valuable pages we find and moving on from there. Specific pages may not be crawled if they have lower quality links on them or appear to be part of an unintentional link farm (for example, things like programmed calendars). If you’re wondering why we’re not identifying links to your site, I would suggest checking to make sure we’ve indexed the sites and pages you know are linking to your site.

Also, it’s important to keep in mind that with Link Explorer, new data is added all the time, so please keep an eye out for new data to be available for your site!

Moz's Spam Score is the percentage of sites with similar features we've found to be penalized or banned by Google (it's not based on the spam score of the sites linking to you). To improve this score I would recommend reading our guide which explains the 27 factors used to make up this score. You can then look at your site and investigate areas you would like to improve on your site:
https://moz.com/help/link-explorer/link-building/spam-score

I hope this helps - please let me know if you have any other questions!

Hi there,

Sam from Moz's Help Team here!

So, two listings with very similar NAP information (Name, Address, Phone number) won't cause any problems with the distribution functions of Moz Local, but could pose difficulties for the reporting functions of the tool. Moz Local uses those three NAP elements to identify each individual location, so overlapping data can easily confuse its computer brain.

Listing irregularities will be ironed out over time, as the updated data is accepted and propagated across our partners' servers. Over time, the individual/separate listings will get up to speed like any other location.

In terms of Listing Score, Inconsistencies, and Duplicates, any overlapping NAP data can make for some funny results. You may see Moz Local confuse Location A's listings for Location B's - especially if Location A has been managed for a longer period of time and has updated data with our partners, but Location B is newer and not yet fully established. As the separate locations' listings are successfully created and updated with our partners, these reporting mistakes will diminish.

All of the above said, we always recommend that both listings within one address have their own unique, identifying phone numbers.

If you have any follow up questions, just let me know!

Hi there - Sam from Moz's Help Team here!

So sorry to hear about the trouble - it sounds like it may be a cookies/cache related issue. Could you try clearing them and refreshing your browser to see if this solves the problem? If it doesn't, could you pop an email over to help@moz.com so we can assist you further?

Hi there Jake,

Thanks so much for reaching out - Sam from Moz's Help Team here!

Could you pop a message over to help@moz.com about this, along with an example (a screenshot would also be really helpful) so we can look into this further?

Thank you!