That's nonsense. Talk to Google about what? The automatic penalty that was applied? That apparently they cannot do anything about.
It's nice that you presume those that have been hit, have done something wrong. It seems common among those who have managed to dodge Panda, to presume they safe and that the rest of the world has done something to deserve their fate.
In my niche, it's image heavy and low on textual content. This is by nature and not due to any wrong doing. My user metrics are amazing and yet my website was hit by Panda recently.
I don't want to come across as being harsh, but I do feel your response was a little presumptuous and insensitive.