Absolutely on the money Doug!
Pleased to say I am aware of all the points you raise - all spot on! By early November we are aiming to have a very large proportion of what you have identified dealt with.
Delighted with your feedback as it further justifies the focus of our development program so makes me confident that the changes will really matter.
We need to draw out to the Home Page all our hidden qualities. We fail to make a number of parts of the user journey seamless.
Once again thank you for the top advice Doug - really reassuring and you have very quickly hit the issues for the customer.
Lee