Why are my rankings not showing up in Bing?

[nextraq]

I recently signed up for SEOmoz and love it so far...but....in the keyword ranking section I know we rank in the top 20 for our keywords on Bing and yet for some reason the SEOmoz tool is coming back saying we arent even in the top 50. Why is this?

[AlanMosley]

i also have the same problem with Bing results, I am in Australia
Take this page for example
http://perthseocompany.com.au/seo/reports/violations

I rank #1, for SEO Violations yet in the campaign that page is not on the scale

This page
http://perthseocompany.com.au/seo-perth/seo-professional-perth

Ranks 10 for SEO Professional, canmpaign says 27

THis is probably the best example,
this page  http://thatsit.com.au/ web development perth, has ranked #3 for as long as i can remember I check it all the time, yet in the campaign it is #25

[kenneth_martin]

Thanks for writing in and sorry that your rankings are looking off in the Web App. I'm not sure why you would be getting different results in the Web App rankings than you would be getting when you run the searches yourself; it could be a lot of things. The search engines - Google, Yahoo! & Bing - all maintain multiple indices that run across multiple datacenters. This means if you query different datacenters, you can get somewhat different ranking results. Other elements, such as personalization, geography and search history (even if you're logged out of your Google/search engine account) can also influence ranking positions. Hence, there can be a lot of variation in what different people, searching from different computers/locations might see in the rankings.

Our solution has been to run searches from a variety of IP addresses and IP blocks using non-personalized, search history/location agnostic requests. In our experience, these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation. If you have suggestions about how we might improve the technical process of fetching rankings data to get better data, please let us know and we'll pass it on to our engineering team. We're always looking for ways to get you better data.

In the meantime, if you write into our help desk (help@seomoz.org) I can try to see if it's a bug on our side if you can let me know...

1. The campaign that is having this issue

2. The login email address for the account that the campaign is part of

3. The keyword and URL combination that is having discrepancies

4. The ranking that you're getting in Google versus what the Web App tells you.

This way I'll be able to check it out on my side to see if it's a bug or something else.

Thanks so much!

[kenneth_martin]

www or non-www will most definitely affect your rankings, unless you have created your account for the root domain. If you have chosen to create your campaign using the subdomain option our software will pull rankings for that subdomain only.

Remember that www and non-www are technically considered to be two separate subdomains.

[AlanMosley]

I am not sure, buit your domaion should 301 redirefcet to one of the other, and i would use that format in your campiagn also

[nextraq]

I am in the United States. Does it have something to do with how you set up the campaign?  does the www or non www affect the ranking report?

[AlanMosley]

I have the same  problem, what country are you in, I am in Australia.

SEOMoz nor i have an answer. they can only report what it shows for them.

also do you have search history turned on, if so turn it off.