Keyword Difficulty Tool not working?
-
I just started using SEOMoz and I was running some searches with the Keyword Difficult Tool. It was going swell until about 10 hours ago when I begun getting this message:
"Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!"
I gave it time to no avail. It has been about 10 hours since then and I can't KDT at all.
Am I doing something wrong or is it on the SEOMoz side? Everything else works just fine.
-
Hi Sam,
This is a different problem from what was reported in October. If you go to your PRO dashboard, there's a section for known issues, and there's a link to our post at https://seomoz.zendesk.com/entries/22457872-keyword-difficulty-and-rank-tracker-issues explaining the current status. We're also keeping people informed on the Help Hub home page, our Facebook page, and our Twitter stream. Feel free to send us an email at help@seomoz.org if there is anything more we could help answer.
-
STILL NOT WORKING!
Given this is the only tool that I actually need SEOMoz for it would obviously be helpful for me and all your other clients if you could attend to all these comments and sort the tool out because as simply does not work.
-
Hi! We actually had an outage for about two hours this morning while we did some upgrades. Are you still having a problem now?
-
And it's still having this problem three months after the original post. Come on - make your products work properly!
-
I'm not sure of the timing on the traffic numbers right now. Those you can get by going directly to Google Adwords, however. I'll keep this updated as I know more.
-
It is now Sept. 24 and the tool is currently gathering data on the diff score, but not the traffic numbers. Any clue as to when the tool will be up and running in its complete form?
-
Please can someone fix the keyword tool? It is consistently experiencing usage problems.
-
Hi! The current outage is not related to the outage from July. We have had issues with this tool since Friday, and are working on it, and will be tweeting as we have more info. We're not happy about the issue either, and have been working on it since Friday, including on the long holiday weekend.
-
Still not working here
-
still not working..
-
I have this same issue. Is it something specific to trial users?
-
Your reply didn't help much as this still doesn't work !!!
-
Hey guys! Just another reminder that if you're having issues with the tools specifically please send us an email at help[at]seomoz.org.
Thanks!
-
Hi Adrian!
So sorry about the slow response today, we do try to be as absolutely responsive as possible even on the weekend. In the future if you ever have any issues with the tools please send us an email at help[at]seomoz.org. That is usually the quickest way to get in touch with us.
Q&A is a great place to get your general SEO and other inbound marketing questions answered, but may not get the quickest place for a support type of question.
We'll definitely keep everyone posted on what's happening with the Keyword Difficulty Tool.
Thanks!
Jen
-
Thank you Keri.
The hours of operation should indeed be a lot more clear. Even on the Help page it just says "we pick up the phone from 7 to 5". Customer service schedule and hours of operation are different.
The best would be if these details would show up in the error message itself. Something like "try again in 20 minutes BUT if you're working outside our hours of operation don't expect the problem to be fixed before 7 am the next day". This way I can go do other things rather than stubbornly retrying every 20 minutes.
-
Hi everyone!
We're sorry for the problems here, and we're looking into it now. We also discovered that our handy new Help Hub page does mention our help desk hours of 7am to 5pm Pacific Time, but we forgot to put that it's just Monday through Friday. We are often around on the weekends to respond to things, but not as fast as on a weekday, and we apologize. We'll also be updating the help hub real soon so our hours are more clear. Thanks for your patience!
Keri Morgret
[edited to make clear the hours are for the help desk]
-
Couldn't agree more. This will be huge factor when I decide if I want to subscribe or cancel once my trial runs out.
This is internet You can't afford to take weekend off - If you don't want to work on weekends outsource it.
-
... and 24 hours later still not working and still no reply from SEOMoz. I guess they're closed on weekends. So much for that first impression that counts ...
-
This is still not working.... and no response lol.
-
I too have this problem. Unable to get keyword difficulty score.
-
I have the same problem
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Moz crawler not working
Hi Moz crawler keep failing on my site with the error showing : Our crawler was banned by a page on your site, either through your robots.txt, the X-Robots-Tag HTTP header, or the meta robots tag. I'm not sure what am I missing out.. this is my robots.txt.. i don't think Im missing anything else.. https://www.wearefutureheads.com/robots.txt can the support team help ?
Moz Pro | | teikh0 -
Why am I ranking high for a keyword that is nowhere on my page?
There is a specific keyword phrase that I am ranking in the top 10 search results for. When I run page optimizer in Moz, my page is given a score of 73 and I'm predictably told I need to include this keyword somewhere on the page. This specific keyword phrase is not included anywhere on the page - not in image files, image alts, anchor text from inbound links (that I can find), text content, meta-titles or descriptions - it's nowhere. Meanwhile, a keyword phrase which Moz' page optimizer tells us we are scored 96 for we aren't even in the first three pages of search results for. What's going on here? On the surface, this seems to be telling me the Moz page optimizer is kinda...broken? Why am I ranking in the top 10 for a keyword phrase nowhere on my page? Thanks in advance for any help.
Moz Pro | | Closetstogo0 -
Finding Related Keywords and/or Phrases
I'm diving into unknown territory and looking for keywords and phrases related to a prospective new clients business. He knows some of the general terms, for example, water removal. What tool works best to find related search terms and the number of searches for those keywords/search terms. I usually use the Google Keyword Tool but going to give moz a try. Love to be able to get local search data as well. Thanks!
Moz Pro | | DFLsports1 -
Crawl test from tools
Hi, I notice that the crawl test which is from the Research Tools doesn't really get a new crawl even though there is 2 crawl per day. It will only provide the data which was acquire from the crawl diagnostics in my pro account. There is no point for me to get the data which I get from my crawl diagnostic isn't it? Even seomoz provided with more than 2 crawl per day also useless in this case. This whole thing doesn't make sense as the crawl diagnostics will only perform a full crawl test once every week. but even the crawl test also not helping any thing out for me.
Moz Pro | | hanzoz0 -
Can SEOMOZ Pro suggest me the best keyword to work for?
Hi, how SEOMOZ PRO can suggest me the best keyword to rank easily in the first position of Google's SERP? Is there a tool to find good keyword and got some ideas? Regards
Moz Pro | | jadlib0 -
How well is your Internet marketing working for your business?
Not asking about specifics of money, but this is just a general question to see what kind of return people get for their Internet marketing time investment.. I would say I'm getting over 40,000 hits per year for one business which is holiday cottages but I only own one cottage and act as an agent for three other clients. Because the campaign is working well for me at the moment I get probably 95% occupancy throughout the year, which you would have no chance of accomplishing without SEO intensive input. If I had to pay £0.50 a click approximately obviously it wouldn't be worthwhile, especially when you realise that a percentage of the traffic and not related to your product. I also have a second business which is installing wireless security alarms over the Internet and once again approximate traffic at the moment is almost approaching 40,000 again per year. Now I'm sure there are some big hitters out but my general question is how productive, is you're organic results and Internet marketing for your personal business in comparison to what it would cost you if you had to pay per click? I'm kind of wondering how well the Internet is working people on this forum for their particular businesses? Good, Bad ? whats your story ? Cheers alan
Moz Pro | | whitbycottages0 -
Onpage Optimization Tool - Optimize it? :)
I've been using your on-page optimization tool allot lately, I must say it simply is a great checklist to run a page through and it forces you to think about it a bit more and you notice stuff that you might otherwise have overlooked (read forgot) . But! ('cause there's always a but..) I have noticed a few issues: it could be optimized to recognize plural endings, given this is a hard one since there's allot of languages.. but It would be awesome if it did.. right? (just like the SE's do) I would be more then willing to help with the Danish. Since you already specify what version of google you wanna target eg: ".DK" it might not be all that hard to implement plural? now that we are mentioning other languages.. It would be equally sweet if it would see the correlation between Ø and OE, Å and ÅÅ and so on.. (scandinavian chars for those of you who don't know) again the SE's do For German letters I expect (not sure though, I'm not German, I speak it a bit though, so if your German feel free to correct me 🙂 that the SE's would see the letter Ö as an OE.. Ü as UE, Ä as an AE and so on. Why is the above important? well because that many still use those versions of the letters in URL's. Even though all browsers/mail clients now a'days are able to understand punycode.
Moz Pro | | ReneReinholdt1