Google couldn't access your site because of a DNS error
-
Hello,
We've being doing SEO work for a company for about 8 months and it's been working really well, we've lots of top threes and first pages.
Or rather we did.
Unfortunately the web host who the client uses (who to recommended them not to) has had severe DNS problems. For the last three weeks Google has been unable to access and index the website. I was hoping this was going to be a quickly resolved and everything return to normal. However this week their listing have totally dropped, 25 page one rankings has become none, Google Webmaster tools says 'Google couldn't access your site because of a DNS error'. Even searching for their own domain no longer works!
Does anyone know how this will effect the site in the long term? Once the hosts sort it out will the rankings bounce back. Is there any sort of strategy for handling this problem? Ideally we'd move host but I'm not sure that is possible so any other options, or advice on how it will affect long term rankings so I can report to my client would be appreciated.
Many thanks
Ric
-
Hi BWRic,
Sorry for getting back to you so late, the problem seemed to be resolved but the website is having troubles again, anyway, thanks a lot for your help and advice.
Best regards,
Daniel.
-
Hi Daniel,
I'm afraid I don't know the specifics as the hosting company were very secretive and awkward. However what I do know is that their firewalls were incorrectly flagging Google as trying to perform and DDOS attack on the server. By this I presume they meant Google's spiders were being blocked. I don't know any more details than that but I hope it gives you a starting point to work from.
Regards
Ric
-
Hi BWRic,
Could you please tell me how did you resolve the issue? I am having this very same problem with a website which I have been working on, I would really appreciate your advice.
Thanks in advance
Daniel.
-
A little update for everyone. The problem has been resolved now for nearly two weeks (seems the firewall thought Google was a DDOS attack!) so I've been able to monitor the early response. It looks like the site is bouncing back well to where it previously was.
-
Adam is right, downtime like this is unacceptable and this should be the card you play to convince the client to change hosts. You have the data you need (25 page one rankings dropped) to support your argument. The costs involved with moving to the new host will be worth it. Oftentimes you can even see hosting cost savings by switching to a better host.
If you can't move, yes your rankings should come back after the site is re-indexed. The only strategy I am aware of to handle this issue is to use a host that has more redundancy built-in. It doesn't sound like the local provider is able to provided this in-house and in the future they may themselves need to use an off-site location for hosting their servers.
-
The website seems accessible to everyone but Google, if it was fully down wwe'd get them to move ASAP. We're definitely going to try and convince our client to move again now we've some ammo!
The site is actually hosted with our local telecommunications provider and it wasn't just the web hosting that was effected, nearly everyone on the island where I live had very unreliable internet connectivity for a few weeks, they're just lucky they have little to no competition.
-
3 weeks of downtime or DNS issues is an incredibly long time and is absolutely unacceptable for any webhost. I would say definitely move hosts. No matter what it takes, make it happen.
I would expect there will be little or no long term effect on the site's rankings, but I'm not 100% sure (I've never worked with a site that had severe uptime issues for more than a couple days).
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Should 'View All' filters on ecommerce sites be indexable?
Hi, I’m looking at a site at the moment that has a lot of products. For some of their category pages they have a ‘View All’ feature available. The URL uses this structure: domain.com/category/sub-category/product domain.com/category/sub-category/view-all < currently noindex applied Should the view all page be available for indexing? The individual sub-categories and products are indexable My immediate reaction is no, so long as the individual sub-cats are?
Technical SEO | | daniel-brooks0 -
Help! How to Remove Error Code 901: DNS Errors (But to a URL that doesn't exist!)
I have 2 urgent errors saying there are 2 x error code 909's detected. These don't link to any page - but I can tell there is a mistake somewhere - I just don't know what needs changing. http://www.justkeyrings.co.ukhttp/www.justkeyrings.co.uk/printed-promotional-keyrings http://www.justkeyrings.co.ukhttp/www.justkeyrings.co.uk/blank-unassembled-keyrings Could someone help please? screen-shot-2015-08-11-at-13.18.17.png?t=1439292942
Technical SEO | | FullSteamBusiness0 -
Google Seeing Way More Pages Than My Site Actually Has
For one of my sites, A-1 Scuba Diving And Snorkeling Adventures, Google is seeing way more pages than I actually have. It sees almost 550 pages but I only have about 50 pages in my XML. I am sure this is an error on my part. Here is the search results that show all my pages. Can anyone give me some guidance on what I did wrong. Is it a canonical url problem, a redirect problem or something else. Built on Wordpress. Thanks in advance for any help you can give. I just want to make sure I am delivering everything I can for the client.
Technical SEO | | InfinityTechnologySolutions0 -
Google Indexing of Site Map
We recently launched a new site - on June 4th we submitted our site map to google and almost instantly had all 25,000 URL's crawled (yay!). On June 18th, we made some updates to the title & description tags for the majority of pages on our site and added new content to our home page so we submitted a new sitemap. So far the results have been underwhelming and google has indexed a very low number of the updated pages. As a result, only a handful of the new titles and descriptions are showing up on the SERP pages. Any ideas as to why this might be? What are the tricks to having google re-index all of the URLs in a sitemap?
Technical SEO | | Emily_A0 -
We can't figure out why competitors have better position(s) in Google
We are using MOZ analytics for some days now, and it really helps us with important information about our rankings.
Technical SEO | | wilcoXXL
I hope you guys can help us out with the following particular case; In google.nl (dutch) we rank position #18 with the following searchterm 'sphinx 345' one of our competitors rank position #3.
We used the MOZ On Page Grade tool to find out some details about the two pages:
Our page #18: http://goo.gl/cTsbmI
Competitor page #3: http://goo.gl/qk21sM Our page hits an A and Keyword usage for "sphinx 345" = 52
The competitors page hits an A too and Keyword usage for "sphinx 345" = 45 About the link structure; for our page there is no link data found in Open Site Explorer. The url exists about a year and a half now.
I'm also very sure we have many internal links to this url.
Does Google and other crawlers have a hard time to crawl our site?(it's a Magento site, our competitors do have custom-made e-commerce systems, maybe that has something to do with it?) As i were saying;we can't figure this out. I hope you guys can help to get us any further. Regards, Wilco0 -
Link to Articles for news sites in Google SERPs
I'm trying to figure out why when I search for "international news" or "world news", for example, some sites in the SERPs have links to news articles, while others don't. For "international news", result of Fox News and New York Times have links to articles, while CNN (the top result), only have sitelinks. I would appreciate any theories on why this happens. Thanks.
Technical SEO | | seoFan210 -
Javascript to manipulate Google's bounce rate and time on site?
I was referred to this "awesome" solution to high bounce rates. It is suppose to "fix" bounce rates and lower them through this simple script. When the bounce rate goes way down then rankings dramatically increase (interesting study but not my question). I don't know javascript but simply adding a script to the footer and watch everything fall into place seems a bit iffy to me. Can someone with experience in JS help me by explaining what this script does? I think it manipulates the reporting it does to GA but I'm not sure. It was supposed to be placed in the footer of the page and then sit back and watch the dollars fly in. 🙂
Technical SEO | | BenRWoodard1 -
Google search result going to a page that I did not put on my site
Hi, I am seeing a very strange result in google for my site. When doing a search for the term "london reflexology" my site comes up 18th in the results. But when I click the link or check the URL it shows up as: http://www.reflexologyonline.co.uk/reflexologyonline.php?Action=Webring This is not right at all. It looks like some sort of cloaking but I am not sure. I am new to SEO and I do not know why goole is showing this URL that does not exist on my site and of witch the content is totally wrong. Can anyone please help with this? See the 2 linked images for more details. It seems to me the site might be hacked or something to that effect. Please help.... jyJdP.png 71Mf4.png
Technical SEO | | RupDog0