Moz.com Report a Problem or Provide Feedback
-
Two things.
First, I could not find exactly where to report an issue or provide feedback about the website. I don't need to contact about Moz Analytics or any other products. I just want to provide feedback about the Moz Blog. I think it would be nice to be able to report an issue or provide feedback to "Roger" and have that item sent to the appropriate department for review. A lot of websites tend to use "webmaster@example.com" for this, but anything would work. My suggestion is to offer a feedback form on the Contact Moz page.
Second, the issue I wanted to report has to do with blog comments. I left a comment early this morning and, with me being on Central Time and the timestamp for comments using Seattle local time, I was surprised to see that my comment had been posted "2 hours ago" immediately after I clicked "Submit." I presume this text is dynamic and that, in Seattle, you see "seconds ago" or something but, being in Wisconsin, I see "2 hours ago." This is confusing mainly because I have no idea how long ago other comments may have been posted.
P.S. There isn't a question category for the Moz Blogs so I am choosing Moz - Other Research Tools. I view the blogs as a Product Moz provides so maybe adding "Moz - Blogs" to the Moz Product Help list of categories would be appropriate.
-
Hey George,
Sorry for the confusion. The Help Hub is the best way to contact us for both PRO and community, but you can also email us directly at help@moz.com. The Contact Us page also directs users to reach us through the Help Hub, but I understand that the semantics of the page do refer to Moz Analytics, which may have caused the confusion. I'm very sorry about that!
Since the engineers will need to look into your question about the time stamps on the blog posts, I am going to create a request in our email support system. You will receive an email from me shortly and then I will send the information you included to the engineers. Once I have further information from them, I will follow up with you again via email.
Chiaryn
Help Team Ninja -
Thanks Gagan, this is good for Pro members. I think it would still be nice to be able to offer website feedback from anywhere.
Maybe this is something Moz wants to hear through the social channels provided in the footer?
-
I can add some information for the First Part **-**you should visit - http://moz.com/help/pro
Choose Email us, It says - Couldn't find an answer here? Have a question about your subscription or a bug? Submit a ticket and we'll email you back during our business hours.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have too many tittle tag issue for my site on moz site crawl error
I have too many tittle tag issue in site crawl error but when I checked manually for the error there is no title in source code. Please Help me to understand
Moz Bar | | Nileshaggarwal0 -
Moz Crawl Report Increase in Errors?
Has anyone else noticed a huge increase over the past couple weeks in crawl issues in their dashboards? Without being able to see historical data week over week, I can't tell what's been added. Is this some update with the tool? I'm not seeing any health issues with this feature on the Moz Health page, it just seems strange that I'm seeing this across all our accounts.
Moz Bar | | WWWSEO0 -
Is the Moz on-page grader going to start grading mobile-first as Google does?
I wonder whether this has been taken into account yet or there are any plans to in future.
Moz Bar | | mybuilder1 -
MozBar is displaying different numbers than Moz Pro
We have over 15 accounts with Moz Pro, and I just noticed that almost every single one has a different DA when comparing the MozBar to their campaign. Any idea why this is? The DA of most of our sites seems to have dropped across the board, in some cases somewhat severely.
Moz Bar | | anchour0 -
Why does it show (in Moz) that we don't have any meta descriptions on our site when we do?
We have over 1,330 pages that say we are "Missing Meta Description Tag" when I spot check all of them have meta descriptions? Can you please explain to me why Moz is picking up that we do not have meta descriptions when we do. Our website http://www.betheboss.ca Please help. I would like a accurate measure of meta descriptions that are missing.
Moz Bar | | BeTheBoss0 -
Why'd Moz stop showing the list of users?
Curious to know if anyone else noticed that Moz stopped showing most of the active community users http://moz.com/community/users. It was nice to see who's who from visiting profiles and try to connect with them via email or see their websites, etc. There used to be pagination at the bottom. Why did they stop?
Moz Bar | | WhiteboardCreations0 -
Moz Analytics Campaign Dropdown , does not work
I have 2 campaigns and when I go to http://moz.com/pro/home but they don't show up on http://analytics.moz.com/pro/home and the dropdown selector does not work in there 😞 HVjQ7eI.png
Moz Bar | | Saijo.George0