Moz.com Report a Problem or Provide Feedback
-
Two things.
First, I could not find exactly where to report an issue or provide feedback about the website. I don't need to contact about Moz Analytics or any other products. I just want to provide feedback about the Moz Blog. I think it would be nice to be able to report an issue or provide feedback to "Roger" and have that item sent to the appropriate department for review. A lot of websites tend to use "webmaster@example.com" for this, but anything would work. My suggestion is to offer a feedback form on the Contact Moz page.
Second, the issue I wanted to report has to do with blog comments. I left a comment early this morning and, with me being on Central Time and the timestamp for comments using Seattle local time, I was surprised to see that my comment had been posted "2 hours ago" immediately after I clicked "Submit." I presume this text is dynamic and that, in Seattle, you see "seconds ago" or something but, being in Wisconsin, I see "2 hours ago." This is confusing mainly because I have no idea how long ago other comments may have been posted.
P.S. There isn't a question category for the Moz Blogs so I am choosing Moz - Other Research Tools. I view the blogs as a Product Moz provides so maybe adding "Moz - Blogs" to the Moz Product Help list of categories would be appropriate.
-
Hey George,
Sorry for the confusion. The Help Hub is the best way to contact us for both PRO and community, but you can also email us directly at help@moz.com. The Contact Us page also directs users to reach us through the Help Hub, but I understand that the semantics of the page do refer to Moz Analytics, which may have caused the confusion. I'm very sorry about that!
Since the engineers will need to look into your question about the time stamps on the blog posts, I am going to create a request in our email support system. You will receive an email from me shortly and then I will send the information you included to the engineers. Once I have further information from them, I will follow up with you again via email.
Chiaryn
Help Team Ninja -
Thanks Gagan, this is good for Pro members. I think it would still be nice to be able to offer website feedback from anywhere.
Maybe this is something Moz wants to hear through the social channels provided in the footer?
-
I can add some information for the First Part **-**you should visit - http://moz.com/help/pro
Choose Email us, It says - Couldn't find an answer here? Have a question about your subscription or a bug? Submit a ticket and we'll email you back during our business hours.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Duplicate Content & Title Tag Group Fields on MoZ Report
Hello, On my SEO MOZ exported Site Crawl CSV report, I have columns for Duplicate Content Group & for Duplicate Title Tag Group. The values in the columns are numerical - 20, 5 , 15, etc. Can anyone explain to me what these values represent and how I can fix the issues I presume they represent? Thank you,
Moz Bar | | AED-1
Scott0 -
MOZ crawler 404 errors on wordpress
Hi all, I've got hundreds of issues coming up on the MOZ crawler with 404 errors, I don't know what these URL's are. Here's a couple of examples; http://www.theswagbagco.co.uk/category/watford/http%3A%2F%2Fwww.theswagbagco.co.uk%2F2015%2F10%2F15%2Fnew-products-2%2F
Moz Bar | | vaineh
http://www.theswagbagco.co.uk/2015/10/01/thank-you-epsom/http%3A%2F%2Fwww.theswagbagco.co.uk%2F2015%2F10%2F01%2Fthank-you-epsom%2F See the first one is one page with a different url appended, the second is the same thank-you-epsom url. How would I find out where these are even being linked from?0 -
Time out writing responses to Moz Q&A
This is driving me crazy and making me wish to destroy everything I can reach with my hands. I like to write long curated answers to people questions on here. And evidently there's some sort of timeouts in Moz Q&A software. Because every time I answer to someone I get this fu#@!ng error message... http://imgur.com/ypVQ2hD So I go back, I lost everything and either give up or write one sentence. ypVQ2hD
Moz Bar | | max.favilli0 -
Moz Crawler URL paramaters & duplicate content
Hi all, this is my first post on Moz Q&A 🙂 Questions: Does the Moz Crawler take into account rel="canonical" for search results pages with sorting / filtering URL parameters? How much time does it take for an issue to disappear from the issues list after it's been corrected? Does it come op in the next weekly report? I'm asking because the crawler is reporting 50k+ pages crawled, when in reality, this number should be closer to 1000. All pages with query parameters have the correct canonical tag pointing to the root URL, so I'm wondering whether I need to noindex the other pages for the crawler to report correct data?: Original (canonical URL): DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas Filter active URL: DOMAIN.COM/charters/search/mx/BS?search_location=cabo-san-lucas&booking_date=&booking_days=1&booking_persons=1&priceFilter%5B%5D=0%2C500&includedPriceFilter%5B%5D=drinks-soft Also, if noindex is the only solution, will it impact the ranking of the pages involved? Note: Google and Bing are semi-successful in reporting index page count, each reporting around 2.5k result pages when using the site:DOMAIN.com query. The rel canonical tag was missing for a short period of time about 4 weeks ago, but since fixing the issue these pages still haven't been deindexed. Appreciate any suggestions regarding Moz Crawler & Google / Bing index count!
Moz Bar | | Vukan_Simic0 -
Moz Local | Empty page "Categories"
Dear Moz, Another error, the following url loads an empty page https://moz.com/local/categories Please review Thanks!
Moz Bar | | Bio-RadAbs0 -
Where did the Email Reports go?
Since the switch to the new interface, I can't find where the email reports are. I used to be able to select multiple metrics to build a custom report that would get sent to me each month, doesn't seem to be an option anymore. Where'd they go?
Moz Bar | | benmarshall0 -
Moz keywords tool obsolete?
It looks like Google is going to encrypt all user searches, rendering entire sections of SEO tools useless like portions of Moz. What's Moz's reaction to something like this? http://blog.hubspot.com/google-encrypting-all-searches-nj
Moz Bar | | BlueLinkERP0 -
Can I delete a SEO campaign in Moz, and start a new one for a different website?
Would be nice to know, as I'm limited to 5 campaigns, and the most important work is done for 2 site's, so I would like to switch that to 2 other website's. Regards,
Moz Bar | | mrblue910