How do I make sure my account doesn't auto-renew
-
Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this?
I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting.
I've been recommending Moz for years, but things really seem to have slipped lately.
Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over.
A very unhappy paying customer.
-
I apologize, Dave. I was providing instructions for canceling with a Paid account and with the free trial I am sorry for not being more careful with my wording. I am personally responding to you so we can fix this. I hope i can provide the level of support you need today.
-
Seriously?
Did you not read what I posted? Did you not look into my account at all?
We're not on a trial - we're paying customers, and have been for a few years now.
So no, I'm not enjoying my stay.
I'm extremely frustrated by the experience of going through your support channels and getting fobbed off and/or auto-responders, effectively.
I hear Moz talking a lot about customer support - but this is poor. Very poor.
Sorry to come across as an angry nutter, but this is beyond frustrating and a whole new level of poor service.
I've wasted too much time on trying to get this resolved.
This is how to turn someone who's sung your praise for years and frequently mentioned you in presentations at conferences into a really pissed-off ex-customer.
-
Hello Dave! Thanks for reaching out and for giving Moz a shot. We hope you enjoyed your stay.
Here's where you can find out more about canceling - it's super easy: http://moz.com/help/pro/account-settings. I'll also include the information in that post here for easy reading.
In sum, you can cancel your free trial any time within your first 30 days and you won't be charged. For example, if you sign up on December 1st, you can cancel anytime before December 30th and won't get charged at all. If you're already a paying customer, you can also cancel anytime! You'll remain PRO through your paid period and the account won't be renewed at the end of that paying period.
You can cancel your account by logging into the site and then going to the Billing & Subscription page at https://moz.com/users/subscription. Here's a screenshot to help you on your way (you can also find this screenshot on that post I mentioned): http://screencast.com/t/tcZRPZGST
Hope that helps! Let us know if there's anything else we can do to help.
-
I see, but I'm waiting for a response from a Moz person. Not that they're so good at responding lately.
-
In the top right, click the symbol that looks like the head and shoulders of a person with some short lines next to it. Choose Billing & Subscription from the dropdown. You should be able to make all necessary changes from there.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Why doesn't Moz read the right meta description?
We have a WordPress blog and Moz continues to read our site title as the meta description instead of the nicely crafted and SEO-friendly meta descriptions we are writing on each post in our Yoast plugin. Can someone help use understand why Moz is reading the site title rather than the post meta descriptions? (We did test deleting the site title all together but then this made Moz think that there is no meta description for any of the posts.)
Product Support | | simran-s1 -
Account cancelled
I have already cancelled my account but I can access until 5th October. Will they charge my card? I cancelled everything and I don't wanna pay for it. Thank you so much!
Product Support | | alejandrarr_0 -
Account Cancellation - What happens to historical data?
After cancelling my Moz subscription, if I decide to subscribe again in the future, would I then regain access to historical data from when I was a paying subscriber?
Product Support | | JoeMangum0 -
My trial just expired and I had forgotten to cancel. And $99 debited from my account.
My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money. And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance
Product Support | | kundan.kmr0 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
How can I retrieve an old account that isn't in the archive?
I had a few highly detailed MOZ campaigns over a year ago. We stopped paying and now that we've logged back in to the same account, there's not even anything in the archive. Is there any way to retrieve the old campaigns associated with this account?
Product Support | | PHC-TOM0 -
"Our connection to your Google Analytics account was lost" keeps occurring
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all. Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
Product Support | | ArtUnlimited0 -
PRO account
We have a PRO account. Is there a way to generate a PDF report containing high level SEO stats for the client such as linking, ranking, etc without the need of setting up a new campaign?
Product Support | | Livehelpnow0