How do I make sure my account doesn't auto-renew
-
Our account is up for renewal in 10 days, but I want to switch off the auto-renewal. How do I do this?
I've tried to resolve the issues we're having with support but am getting nowhere. Was promised an update on Friday but no-one got back to me. These issues have been going on for months. Fed up of paying for something we're no longer getting.
I've been recommending Moz for years, but things really seem to have slipped lately.
Sorry to air this publicly but my frustration, waiting for replies and not getting what we're paying for are spilling over.
A very unhappy paying customer.
-
I apologize, Dave. I was providing instructions for canceling with a Paid account and with the free trial I am sorry for not being more careful with my wording. I am personally responding to you so we can fix this. I hope i can provide the level of support you need today.
-
Seriously?
Did you not read what I posted? Did you not look into my account at all?
We're not on a trial - we're paying customers, and have been for a few years now.
So no, I'm not enjoying my stay.
I'm extremely frustrated by the experience of going through your support channels and getting fobbed off and/or auto-responders, effectively.
I hear Moz talking a lot about customer support - but this is poor. Very poor.
Sorry to come across as an angry nutter, but this is beyond frustrating and a whole new level of poor service.
I've wasted too much time on trying to get this resolved.
This is how to turn someone who's sung your praise for years and frequently mentioned you in presentations at conferences into a really pissed-off ex-customer.
-
Hello Dave! Thanks for reaching out and for giving Moz a shot. We hope you enjoyed your stay.
Here's where you can find out more about canceling - it's super easy: http://moz.com/help/pro/account-settings. I'll also include the information in that post here for easy reading.
In sum, you can cancel your free trial any time within your first 30 days and you won't be charged. For example, if you sign up on December 1st, you can cancel anytime before December 30th and won't get charged at all. If you're already a paying customer, you can also cancel anytime! You'll remain PRO through your paid period and the account won't be renewed at the end of that paying period.
You can cancel your account by logging into the site and then going to the Billing & Subscription page at https://moz.com/users/subscription. Here's a screenshot to help you on your way (you can also find this screenshot on that post I mentioned): http://screencast.com/t/tcZRPZGST
Hope that helps! Let us know if there's anything else we can do to help.
-
I see, but I'm waiting for a response from a Moz person. Not that they're so good at responding lately.
-
In the top right, click the symbol that looks like the head and shoulders of a person with some short lines next to it. Choose Billing & Subscription from the dropdown. You should be able to make all necessary changes from there.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged yesterday $150. I need help cancelling the account and getting a refund.
Product Support | | cassy_rich0 -
I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?
I'd like to "pause" my account for a few months without canceling it. Is there a way to do so?
Product Support | | Akufnx0 -
What's happening with my Moz Points?
Hi all, I am not getting moz points for answering the queries...earlier, I was getting points if I was answering to someone's query or if someone was giving me thumbs up. What could be the reason? Please advice. TIA
Product Support | | sachin-sv1 -
My Whole Moz Account Went Missing - Started From Scratch But Not Working Again
Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest. kind regards Gareth
Product Support | | GarethParkin0 -
Why Isn't My Analytics Report Downloading?
In the "Preview & Download" section of reporting, I clicked the "Generate PDF Report Preview" and it initiates loading but it has been approximately 30 minutes and the report PDF still hasn't generated. Does anyone know why this may be? Thanks!
Product Support | | Danny_Laws0 -
I'm Not Being Charged Unless I Stay After the 30 day Free Trial
I wanted to be sure, im not being charged right now for signing up for the days days, correct? it says i'll be charged $99 after Dec 19? will i be charged?
Product Support | | Neo6ux0 -
I have a 404 status codesin my Moz report but the page can be accessed. I don't understand what does it mean.
Hello For all the pages of my web site i Get the following message but in fact my page exist. What's going on? Thank you for your help Best 404 : Received 404 (Not Found) error response for page. http://www.etsicamarrivait.fr/contraception/basiques/
Product Support | | cath19950