Is it normal to receive 2 mails from Google?
-
I filed a reconsideration request that was answered in less than a week. Subsequently I was told that no manual penalty was in place but various algorithm factors might be causing my heavy drops in ranking. Then I got a second email which was even more specific. This was great, really heartening stuff and a total surprise as it was very helpful. Is it normal to receive 2 emails from Google with such clear information? I have been very pleased by the comments they have made as it has shown me that they're more customer focused than I had been led to believe by all the research I had done pre reconsideration request. Has anyone else had a clear outline of what they needed to fix and has their site subsequently rebounded post fixing?
-
Hi swimwithfishes,
I would imagine that recently they have been a bit more focused on responding to these with all of the updates and shifting rankings recently.
I haven't seen many very personal emails from them, as Gary said their first point of contact is usually an automated email.
It does strike me as odd that you have had two conflicting responses. A bit more information might be helpful.
-
Hi, I never heard of anyone getting a very clear response to a reconsideration request. The first response is their standard one when no manual penalty exists. I don't quite understand how you could have got a clear response as to what was wrong if the problem was algorithmic - that sounds very odd. What did the second message actually say?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Does cached duplicate content hurts seo by Google
If we have duplicate content or pages cached in Google which has been indexed months back, still it hurts the original pages? Old URLs with cache can be seen now in Google when we search for the same URLs.
Algorithm Updates | | vtmoz0 -
Google update January 2015
Hello, In January 2015, google changed its European Algorithm. The change decreased the ranking of some of our keywords but not all. See article for more evidence in google changing its algorithm. https://www.seroundtable.com/google-update-maybe-19760.html The biggest change was the keyword phrase ‘Wholesale Silver Jewellery’ which we ranked 1 in SERP, but now we’re nowhere to be seen. However, the change didn’t affect our keyword phrase ‘Wholesale Jewellery Silver’, ’Wholesale Silver’ and ‘Wholesale Jewellery. We’ve been through our data and see that all of our ’Silver Jewellery’ keyword phrases are no longer showing in the SERP. Further research has shown that our competitors were also dropped down the rankings for the same keyword phrase. Our question is: Why has this update affected certain keyword phrases, such as ‘silver jewellery’ but not ‘jewellery silver’ and how should we over come this? Additional Information
Algorithm Updates | | SilverStar1
If you type in our company name ‘Mainly Silver’ or ‘mainlysilver’ were still showing in SERP, however if you type ‘mainlysilver jewellery’ we’re no where to be found. We’ve even checked ‘site:mainlysilver.co.uk silver jewellery’ in google search and it returns with ‘no results found’. If you switch the keyword phrase, all our web pages are showing up Our website is - www.mainlysilver.co.uk0 -
New Google Update In The Past Two Days???
Was there a new Google update in the past couple of days. Traffic on my test site has gone from ~ 1,000 per day to over 4,000 per day for no particular reason. Most of the traffic is still coming from Google and is not the result of any new major links. My keyword rankings also appear to be the same ...
Algorithm Updates | | Humanovation0 -
How to keep damage low on Google after the change of URL's
Hi Peeps, Hope someone can shed a light on this and show a guidance if possible. We are going to move our sites to shopify and shopify's URL's cannot be customized to match exactly like our current URLs. What steps do I need to take so google knows the URL's are changed. Domain will be the same. Thank you in advanced.
Algorithm Updates | | cemalcebi0 -
Next Google PR update
When is next google Pagerank update is expected to arrive.
Algorithm Updates | | csfarnsworth
I know it takes one month to one year for Google to update it but I know many people sitting here at Moz know some secrets for sure.0 -
Google visits falling at the expense of Bing
Has anyone else noticed their percentage of search visits from Google slipping in the last few weeks at the expense of Bing? We've seen a 4% swing in the last month. Obviously Google is still the dominant presence (acconuting for 88.4% of all organic visits to our site kenwoodtravel.co.uk) but still it would be interesting to know if this is just a blip or more of a trend?
Algorithm Updates | | BrettCollins0 -
How Google Determines Sitelinks
Does anyone have authoritative information on how Google determines which links to use as sitelinks? I thought I saw that Top Landing Pages was a metric Google used (in part).
Algorithm Updates | | joshfialkoff-778630 -
Difference in which pages Google is ranking?
Over the past two weeks I've noticed that Google has decided to change which pages on our site rank for specific keywords. The thing is, this is for keywords that the homepage was already ranking for. Due to our workload, we've made no changes to the site, and I'm not tracking any additional backlinks. Certainly there are no new deep links to these pages. In SEOmoz dashboard (and via tools/manual checking with a proxy) of the 24 terms we have first page ranking for, 9 of them are marked "new to top 50". These are terms we were already ranking for. Google just appears to have switched out the homepage for other pages. I've noticed this across a couple of client sites, too, though none to the extent that I'm seeing on our own. Certainly this isn't a bad thing, as the deeper pages ranking means that they're landing on the content they want first, and I can work to up the conversion rates. It's just caught me by surprise. Anyone else noticing similar changes?
Algorithm Updates | | BedeFahey1