Why is my dashboard reports not updating???
-
Hi,
Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.
-
it's working fine now. Thanks
-
Hello Sean, we'd love to help! Please send your login email and affected Campaign name to help@Moz.com. We will look in to this and hopefully get it fixed quickly for you
We look forward to hearing from you! -
This happened to us once. We were able to fix it by disconnecting our Google Analytics accounts and then reconnecting it. It will take a couple of days to regenerate reports, but all the same data will be there still.
If it is an issue with crawling your site, you may need to delete the campaign and then create it again. Caution: if you do this all your data will be lost and it will act as a brand new campaign.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have assigned a Moz Pro seat to someone but they can't access a campaign's rankings report?
Hi there, I'm the account admin on a Moz Pro account. I have assigned a seat to a freelancer who's doing some work for me and they say they can't access a campaign's rankings report? The manage user's section shows them as having a seat license? It's been issued and accepted by them? Any ideas here? Thanks
Product Support | | NineFiftyNine.net0 -
Keyword Ranking Report shows 3 duplicates for each keyword
I have a question about tracked keyword reports. When I extract my data for November for one of my campaigns, there seems to be 3 duplicates of each keyword in the report, each showing different ranking and rank change data. Can you confirm why this happens and how I can tell which the most recent data is? Thanks
Product Support | | John-Clark0 -
Older Reports
I'm newer to Moz...Is there a way for me to look at older reports? For example, I want to compare January numbers with December numbers but I did not save my December reports. I'm hoping this is just something small, but please let me know if this is possible!
Product Support | | Monitronics20150 -
Changed to HTTPS: Do I need to update Moz?
Hi Everyone! I have moved my website from HTTP to HTTPS. I believe that I've done everything correctly. Now that I've done that, do I need to update my Moz campaign (and how to do that)? Or, will Moz handle it itself? Or, do I need to create a new campaign with the HTTPS url? Thanks so much!
Product Support | | journeybeyondtravel0 -
Moz Campaign Not Updates
For some reason my Campaign hasn't run this week. It was supposed to run on Sunday, and it is now Tuesday. Just wondering if someone from support can take a look. Thanks.
Product Support | | TheWebMastercom1 -
Duplicate Content Report: Duplicate URLs being crawled with "++" at the end
Hi, In our Moz report over the past few weeks I've noticed some duplicate URLs appearing like the following: Original (valid) URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green Duplicate URL: http://www.paperstone.co.uk/cat_553-616_Office-Pins-Clips-and-Bands.aspx?filter_colour=Green**++** These aren't appearing in Webmaster Tools, or in a Screaming Frog crawl of our site so I'm wondering if this is a bug with the Moz crawler? I realise that it could be resolved using a canonical reference, or performing a 301 from the duplicate to the canonical URL but I'd like to find out what's causing it and whether anyone else was experiencing the same problem. Thanks, George
Product Support | | webmethod0 -
Where are my October Monthly Reports?
My custom monthly reports have not been generated for any of our clients for the month of October. The report lists 10/1/2013 as the last report and says that the next report will be available on 12/3/2013. Obviously, there is a glitch that has caused October to be skipped. How can I fix this in order to get my monthly reports to my clients ASAP?
Product Support | | accpar0
