Help! Tracking Conversion Source of Specific Users: Possible? How?
-
Just as an example, let's say we generate a website lead from John Smith. Can we trace John Smith's activity back through AdWords or Analytics to see exactly where he came from and (with AdWords for example) what keyword he typed in before clicking our ad and converting?
Thanks for the help!
-
Lead-IQ.com does that. It extracts the keyword, adgroup and campaign behind all the leads that came from Adwords. It also extracts if the lead came from re-marketing (and the website that sent the lead) as well as Google Display Network (telling you the exact website that send you good/bad leads). Actually it extracts all the source traffic behind all your leads.
-
How does your software compare to Inbound Now? I found that tool after this conversation and find it very useful!
-
I just wanted to chime in that Convertable provides multi-touch attribution modeling. When a user submits a lead through the contact form, you will be able to see how many visits the user made to the site, date and time, the source of every visit, every page they viewed on each visit, how much time they spent on the site for each visit, and so on. This information allows you to determine which traffic sources, ads, keywords, etc. should actually be credited with the sale at the end of the sales pipeline.
-
Yeah, it's definitely still in place.
But I don't really understand why, especially since Google loves to track everything everyone is doing but doesn't want to allow anyone else do it. Also, I'm not sure how much they enforce it, especially because Google Analytics' own Justin Cutroni has written about how to capture personally identifiable information in GA many times in the past -http://cutroni.com/blog/2009/03/18/updated-integrating-google-analytics-with-a-crm/. (Although he includes a disclaimer about the privacy policy, he still writes the post...)
Anyways, Keri is right that the policy is still in place so if you rely heavily on Google Analytics for your site, it's probably best not to blatantly violate their TOS since we all know Google can and will bring the hammer down anytime they feel like it.
-
As far as I'm aware Keri, that is still in place. It certainly looks that way on the Analytics Partner Forum.
Your Analytics account cannot hold any personally identifiable information (PIN) and, while Google isn't know for being stringent in checking accounts, if it finds any it will suspend you no questions asked.
IBM Digital Analytics, what was CoreMetrics, is an enterprise analytics solution that does let you track users and their journey through your site. Once a user identifies themselves to you - eg entering their email on a form - that person is "revealed" and you can then see their current session (plus any other sessions on your site they have had in the past). It's an enterprise solution though and quite pricey.
-
Google Analytics at least used to have a privacy policy in place against tracking personally identifiable information as well, so you'll want to check on the privacy policies of the tools you use to carry this out.
-
There are a lot of great answers here to your issue, all of these guys are very knowledgeable and correct across the board. Just chiming in to hopefully make it more cohesive and direct - but what you're asking for has a complex answer
Yes, it is possible to track a specific lead's information.
No, you cannot track the specific keyword that the user typed in (due to Google's latest privacy ruling). but you can track the listed keyword in the AdWords interface.It is possible to use this with some of your favorite tools (like Convertable, Hubspot, SalesForce, etc), or if you have a working knowledge of URL parsing, you can set up your own hidden fields to accept different URL parameters.
However, just be sure you know how your chosen software works with attribution. All of these methods have their own attribution modeling. Most of them will only pull the information if it was a direct sale on that page in one session. If the user leaves the page, sometimes they won't parse the parameters.
You will have to use a bid management software like Marin to be able to see keyword level attribution through the whole path.
-
I'm actually a co-founder of Convertable. We created Convertable to do exactly what Ricky is looking to do because we ran into the same problem not being able to use Google Analytics or AdWords conversion tracking to identify the source of any individual lead. And to add onto Guillermo's comment, yes, you can definitely track which specific AdWords campaign, ads, keywords, landing pages, etc. generated each lead by using our Campaign Tracker tool.
Please let me know if anyone has any more questions or suggestions for things to add to Convertable since we are always looking to improve the service for our users!
- Patrick
-
No prob David!
I was pretty sure lol
-
Im sorry guys it seems i answered to quick - if you want to track a person back to a channel you would need the form to be programmed to pass that info into the lead.
-
For adwords channel conv tracking will give you the keyword used to enter site etc. For non adwords channel you need to set up a goal in analytics to see the channel
-
David,
Can you point out exactly where can I find this information in the link provided from Google Adwords support?
Perhaps I'm wrong, but as far as I know, you can't track a specific lead with just your conversion code. I'll be happy to read more information about it
Hope you clear this out for us.
-
Hi Ricky,
We came across this issue several times. It can't be done with just Adwords conversion code without using any other software. To achieve this, we use Hubspot with most of our clients to have detailed contact insights.
If you want to try a free software, you can go for Convertable. I've tried it before and works really well. However, I'm not sure if it can tell from what specific Adwords campaigns are your leads coming from.
Hope it helps!
Guillermo
-
I have played around in my spare time with a product called segment.io and it lets you track people around your web site and port the information out to different sources. You can set it up to track where they come from, if they create an account their name or email address, and things like that. Also what they purchase as well. You should take a look at it. Here is a link to their api dealing with tracking people, https://segment.io/docs/tutorials/quickstart-analytics.js/
One thing I don't think you are going to be able to do is track the search term though. With the whole keyword not provided thing it is kind of hard.
-
Yes you can you can do this by setting up conv tracking in adwords and putting the code on the thank you page that appears after the lead form is submitted. read more here https://support.google.com/adwords/answer/1722054?hl=en
For phone calls you can setup 3rd party call tracking that can do this look at services like callrail.com or https://www.mongoosemetrics.com/
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Will Landing Page Design with Large Areas of White Background Enjoy a Higher Conversion Rate?
My designer has created a landing page with a dark background. Text is white and other colors. Does a dark background impact the conversion rate? Is it better to have a white background? I am concerned that a dark background may distract visitors. The landing page is: http://www.nyc-officespace-leader.com/MidtownLawOfficeSublet3300SFBelowMarket We plan on using this landing page for LinkedIn advertising. Thanks!!
Conversion Rate Optimization | | Kingalan10 -
Better use Google Analytics? This is for Conversion Rate Optimization purposes
Hi Moz-ers, I've had much help from the Moz community and hoping you can help me out on this one too. I would like to track everyone who visits our town listing pages. We operate much like ratings and reviews websites like tripadvisor and booking.com. What is the best way to track visitors coming to our listings pages only (for example tripadvisor shows top 10 hotels in London.) I would like Google Analytics on London and all other towns including Birmingham, Southampton ect... Is it possible to set up Google analytics to track this? These are our highest volume pages so having an idea of the traffic behaviour is crucial for SEO and Conversion Rate Optimization. As usual, looking forward to the advice we receive! Thanks,
Conversion Rate Optimization | | Eric_S
Eric0 -
Web Overlays - Region Specific Offers - SEO Implemention & Considerations
Hi all, I'm currently considering implementing some overlays on a site. They're likely to be time-specific (so running only on certain hours and days), visitors will only see it once and content will also be slightly different based upon the region of the visitor (US, Non-US). They will be marketing-based messages tailored to the visitor based on where they are visiting from, I was thinking about putting the content of the overlay in an <iframe>and blocking it from being crawled/indexed by bots.<br /><br />Would this approach set-off any alarms with Google in terms of cloaking or any other nasty things? To clarify, they'll be as unobtrusive as possible to the visitor.<br /><br />Based on the above approach, bots will see that an iframe is being called, but with more or less no content - would this be a problem too?<br /><br />Another approach i thought about would be to dynamically serve different images based on the region...<br /><br />Lastly, assuming correct and safe implementation from a technical perspective, as a generality, have people seen better results from capturing exit traffic, timed overlays or when people first land?<br />Any advice appreciated!</p></iframe>
Conversion Rate Optimization | | ElNino0 -
How can I track if a landing page assists a lead/goal to another page in Google Analytics?
For example, I'm running a PPC campaign for site.com/landing-page and it consists of different product pages like below: site.com/product-1 site.com/product-2 site.com/product-3 How to determine if /landing-page assists a lead/goal to a specific product page in Analytics? Example scenario: /landing-page -> /product-3 -> Lead TIA!
Conversion Rate Optimization | | zpm20140 -
Adwords conversion data is contradicting
I am looking at my Adwords data from a segment of last year. It shows my total for all ad groups in this campaign at 18. I only have one ad and it shows 7 conversions. Where are the other 11 coming from?
Conversion Rate Optimization | | EcommerceSite0 -
Tracking Adwords Conversions for eCommerce ROI
I'm working with a rather large eCommerce customer who needs to be able to track their Adwords conversions for the purpose of determining the ROI of their Adwords campaigns. I've installed code from Google Adwords Conversions on their eCommerce page, but it doesn't seem to be calculating values correctly. Also, where would setting goals in Analytics come in to play if I'm trying to track the conversions of specific Adwords conversions?
Conversion Rate Optimization | | SmokewagonKen0 -
Query: Analytics Goal Conversion
Please see the attached image. Can anyone please explain the attached image. Goal Overview tab says 8 Goals. but in the attached image says, 3 visitors finished, I've even set the required step as well, so it is also not possible to goal might have completed from any other page. Thanks llSj0
Conversion Rate Optimization | | Visiblics0 -
Huge Increase in Search Traffic - Expected Drop in Conversions?
We've recently implemented a successful strategy whereby we've increased non-branded organic search traffic by over 50%. We started with our niche products and secured those rankings and then expanded the program to include local results. Rev is up, trans# is up, but conversion rate dropped. Here is the question...is there an acceptable ratio between the percentage growth in visits and the percentage decrease in conversions?
Conversion Rate Optimization | | NaHoku1