Business from UK Showing up in Canada local search, how can I report it?
-
Hello Everyone,
So we have a problem. There is another business with the same name as ours showing up on Google Local/ Google maps when I type in our business name in Google. Our name is Brighton College, and the other business is Brighton College, however they are from the UK. They are showing up on the right hand side with their wikipedia page and on Google Maps and we aren't, but I'm searching in Canada on Google.ca across the street from our college. Any idea on how to fix this?
Thank you!
-
Oh you're right we still have to update the footer, sorry about that.
Thank you for your help.
-
I figured the 'feedback' link would be a long shot, but you can only be hopeful there
I'm not showing your exact address in the site's footer (brightoncollege.com). It may help if you include the same address that is on the Contact Details page right in the footer.
"4538 Kingsway, Suite 305, Burnaby, BC V5H 4T9, Canada"
Unfortunately, I don't think there is a way to contact Google directly about this issue (or any issue outside of Adwords). However, if you find one - I would love to know!
I would also post this into a popular Google group; maybe a Googler sees it and suggests how to update.
-
Thank you Ray,
We already "submitted feedback" a month ago and I tried it again today.
I have created a Wikipedia page and it is pending approval from Wikipedia
Our info is already in the footer of the site.
Our Local Listing is updated.
Sigh, thank you for your response though! Let me know if you have any more ideas.
Does anyone know if there is a way I can call Google about this?
-
Hi StephanieCasanova,
That's a tricky problem you have going on - a higher authority college overtaking your site's spotlight in the local search.
When I search on Google.ca, I see your site as the #1 in the SERPs, but the UK college and Wikipedia page is in the right sidebar, which is definitely confusing to the person searching.
I have the following suggestions:
- Click the 'Feedback' link below the Wikipedia page and report the discrepancy
- Create a Wikipedia page for your college
- Put your college's main NAP (Name, Address, Phone #) in the footer of your site
- Update your local listing (Google places, local directories, Moz local) to match your main address
It's not necessarily that the Wikipedia/Maps information is incorrect, but they should be pulling your college's info instead of the larger college's info. Hopefully, if you make that clear in the feedback form, the search team adjusts. However, I'd work on that new Wikipedia page and try to get yours to show up instead of the UK version.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My Company Doesn't Appear in the Search Results on the Right When I Search for It
Hello, I just found that one of my companies (iFix Appliances) doesn't show on the right in search results when I search for it. I found it accidentally, I just wanted to check if it shows Request a Quote button as recently I enabled messaging on GMB. Yet it's not there at all. Could you please help me figure out what happened and why it's not there? Is something wrong with its GMB listing? I have two locations so I created 2 GMB listings for one company. Is this something that might have caused the issue?
Local Listings | | VELV1 -
Influencing telephone number search
Hey All, I am not sure this is possible but here goes... I've a phone number pulled in from "Google My Business" for the company I work for Caravan Guard Insurance. We have different numbers for specific functions e.g. claims, renewals, quotes. Currently If I type in "caravan guard claims number" into Google Search it shows our general tel number which is clearly pulled in from GMB and the Knowledge Panel. Can this be influenced or have multiple options? For example If I were to search "caravan guard number" it would continue to show our default customer number like present, but if I were to search for "caravan guard claims number" it shows our claims number. Not sure it is possible, but thought I would ask. Cheers all Tim Z6iaU9a
Local Listings | | TimHolmes0 -
Local Search Verified Location Ideas
Hi, I have a client who has offices that are physically located in one town, but offers its services to a much wider area, like a hundred mile radius. You can see where this is going. In local organic search, they need to establish a verified business location in other towns. My understanding is that virtual offices, even though you can receive mail there and can have offices there, are not an acceptable solution to this problem. Maybe I'm wrong about that though. Any ideas, short of opening up permanent full-time offices in other cities for getting around this? With all due respect, if your answer is only an opinion on the importance of playing by the rules and background on the rationale behind Google's Guidelines, etc, please don't bother posting. I'm looking for actual possible alternatives. Thanks!
Local Listings | | 945010 -
Using Hashtag for Google My Business
I was told by a Google My Business representative to include #{keywords} in my description. I was told this would boost my rankings. Has anyone else heard of this?
Local Listings | | Smart_Start0 -
New design for Googles Local Search results. No more "7 Pack"
Hello MOZ-People,
Local Listings | | Andre-S
since yesterday I see (here in germany) for many keywords, that the local results in Google (the so called "7 Pack") is just a "3 Pack". AND, and this leads to my question, for keywords that suggest Google that you want to rent a vacation home, I see the possibility to enter the dates for arrival and departure (see the pic). But for now, it seems that changeing the dates has no impact on the results. Has anyone a clue, what Google has in mind with these dates? Is the an official Google response I have missed? Thank you for your answers. Best regards
André 9pIG7CV1 -
Can I use a fake email address for Moz Local submission? This is for a medical practice, that has been advised not to publish an email address due to HIPAA concerns.
I work with medical practices, who due to HIPAA do not want to publish an email address in listings. Would it cause a problem if I just submitted a non-working address (like noreply@client.com) that is not set up at all, so any email sent there would just bounce? Obviously, one option is to use a HIPAA compliant email account, but there are other considerations (timeliness of responses related to clinical issues, for example) that make it less than ideal for a many medical practices to publish a public email address of any sort. I'm interested in any options or solutions that could allow me to use Moz Local (which requires an email address) for businesses with HIPAA concerns. Ira
Local Listings | | irapasternack0 -
Google Places for Business was removed after 6 months
Hello Everyone, After 6 Months, Google has removed us from Google Places for Business and Maps. We did everything properly and we where serving on the 3rd position. Now it seems that the listing is back in Pending? 1. Does anybody have any suggestions how to proceed or how to handle this?Â
Local Listings | | EVERWORLD.ENTERTAIMENT
2. Can we use places listings again using the same Address?Â
3. How long will it take to process again? Â
4. We also heard that some one might of complained?? Your help is much needed. Thanks0 -
How do I get impressions with specific search queries on Google places?
My local Google+ page: https://plus.google.com/104228491449315888832/about?hl=en
Local Listings | | CommercePundit
Business name: Lily Ann Cabinets
Business location: 1630 Coining Drive, Toledo, Ohio, USA
Business telephone: (800) 551-1438
Business category: Cabinet Store
Website: http://www.lilyanncabinets.com I have claimed one business on Google places associated to Kitchen Cabinets. According to my opinion, We're no.1 kitchen cabinet seller in Toledo, Ohio location. And, I am quite excited to gather impressions with Kitchen Cabinets keywords when people search from Toledo, Ohio location. I have checked Google search result for Kitchen Cabinets keywords from Toledo, Ohio location. And, I am not able to see my website name in Google places search listing. You can find out attachment to know more about it. Can anyone guide me to get impressions with Kitchen Cabinets search query with Toledo, Ohio location? Kitchen-Cabinets-Google-Search.png?part=2&view=1&vt=ANaJVrFeEcjJlJHKq5yo0kuWtQJabJJDCi7YqGRINUizw8vf78eRwdqcP8byqWpWC02n28jEsXu7qU2SebzymrZ-NJB5Kam_qtZcC75iQIj_G6zr-Mzejyw0
