Need Help - Google has picked up an overseas company with the same name and put it in search on the right

[CFCU]

Hi All,

Google has picked up a competitors logo from overseas (same name) and input it with the wikipedia excerpt on the right hand side of search.

What the heck can I do to get this removed as its a serious legal/brand issue.  See URL - http://www.google.com.au/webhp?nord=1&gws_rd=cr&ei=GcMeVuS0CMq-0gSR7Lm4BA#nord=1&q=cfcu

Hope someone can help !!

Cheers

Dave

http://www.google.com.au/webhp?nord=1&gws_rd=cr&ei=GcMeVuS0CMq-0gSR7Lm4BA#nord=1&q=cfcu

[MiriamEllis]

Hi David,

This is not an uncommon issue. See:

https://productforums.google.com/forum/#!topic/business/lYNM9SSJOso

http://www.localsearchforum.com/google-local/20149-knowledge-panel-shows-wrong-name-but-g-page-correct.html

and also

http://localu.org/blog/8-tips-optimize-local-knowledge-panel-google-search/

I recommend you create a thread in the Google forum (above) and if that doesn't work, that you get on the phone with Google via the contact button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639

Hope this helps!

[CFCU]

Mate , absolutely appreciated - if anyone on Moz can do the same would be amazing.

Cheers

[CleverPhD]

The turn around is hard to predict.  I would ask as many Moz forum members to do what you and I did from a desktop and mobile device.

[CFCU]

Hi CleverPHD,

Thanks for your response - I have already reported the feedback as you suggested above.  I'm obviously just concerned as it could potentially be causing a level of confusion for our customers.

What sort of turn around could you expect off hand?

Cheers

Dave

[CleverPhD]

Looks like Google is pulling from a US based Yelp profile for a company with the same name.  Strange considering this is Google.com.au

http://www.google.com.au/imgres?imgurl=http://s3-media1.fl.yelpcdn.com/bphoto/zNjdBcEiNvc0YuXfuJvOJw/ls.jpg&imgrefurl=http://www.yelp.com/biz/community-first-credit-union-jacksonville-8&h=250&w=250&tbnid=ctUt5usQbxTaNM:&q=cfcu&tbnh=151&tbnw=151&usg=__mX0EGbrF8xnXjSeNBMRlSGiUn9U=&docid=Tww1toT0IL7f8M&itg=1

I checked your logo markup on your site http://www.communityfirst.com.au/Assets/1333/CFCU_logo_cent_RGB_square.png and it checks out ok in the structured data testing tool https://developers.google.com/structured-data/testing-tool/

Here is what you need to do.  If you look at your search result, right under the logo and Wikipedia snippet there is a link labeled "Feedback".  Click that and follow the instructions to let Google know about the error.

Remember these are all computers making assumptions and nobody is perfect.