Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
How do I treat multiple buildings on the same college campus on Google for local SEO?
-
Should I delete them? Simply give them a different address like "City, State, Zip"?
I see the benefit of having key buildings on campus in Google Maps, but I don't want those to affect my accuracy score and, thus, my local rankings for SEO.
-
I hope you succeed with your quest to make it easier to get college businesses listed. I am helping with a music festival in February on Sacramento State's campus. Hundreds of people attending, many who will get lost because the building is not on the map. The campus road system is convoluted with random detours and dead ends to slow down the speeders who are late for class.
-
Hi Gabe,
-
If they don't have separate phone numbers, then I personally would not advise building citations for them. Google wants the number you list for a location to connect as directly as possible to the specific location. Lacking this, I wouldn't build citations, but you might find varying opinions on this.
-
Yes, if you decide to build citations for each building, you are talking about building a complete, unique citation set for each locations. So 20 buildings would equal 20 citation sets.
-
In a correct scenario, properly created listings for multi-department businesses should not water anything down. However, your scenario may not qualify as 'correct', given lack of unique numbers.
-
Here's an example. This is USF: https://www.google.com/maps/place/University+of+San+Francisco/@37.7766466,-122.4528717,17z/data=!3m1!4b1!4m5!3m4!1s0x8085874a311220bb:0x6a56ca6f837ff84e!8m2!3d37.7766466!4d-122.450683
And here is a unique building on this campus (note separate phone number): https://www.google.com/maps/place/Phelan+Hall/@37.7762416,-122.4497874,15z/data=!4m2!3m1!1s0x0:0x68467e565121581b?sa=X&ved=0ahUKEwjEjOWA7YDQAhVkilQKHbXTA0YQ_BIIeDAK
I haven't looked closely at how this university is doing things, but I was able to find that example in a couple of seconds. Hopefully, you can find others.
Adhering to the letter of Google's guidelines, any citation set you build should have a real world guideline-compliant name, direct phone number and accurate street address. Any variation from this can lead to problems. Hope this helps!
-
-
This creates more questions than answers...ha. Feel free to direct me to a resource. I've done a hefty amount of research on SEO and local SEO, but still have lots of questions for the higher ed sector. Questions:
- If the university doesn't have separate phone numbers (and you can't list phone extensions on FB and Google), will a different "business name" and landing page suffice for each department?
- If I treat each department as distinct, am I creating a different property in Moz Local for them? If I had 20 departments, I'm paying 2,000 dollars a year then, right?
- If I do make every department distinct, does that "water down" the university brand or does it give me more opportunities to rank?
- What's standard protocol for universities? Looking for someone who has thought through this and is successful at it. Looks like people are doing things all across the board. I just want to do it right.
Thanks!! Really appreciate this community.
-
Hey Gabe,
Because Google continues to dominate Local, we normally take our queues from them. Google's guidelines allow a unique listing for major departments of campus-style entities like colleges and medical centers. Google states:
- Individual practitioners and departments within businesses, universities, hospitals, and government buildings may have separate pages. See specific guidelines about individual practitioners and departments for more information.
Publicly-facing departments that operate as distinct entities should have their own page. The exact name of each department must be different from that of the main business and that of other departments. Typically such departments have a separate customer entrance and should each have distinct categories. Their hours may sometimes differ from those of the main business.
- Acceptable (as distinct listings):
- "Walmart Vision Center"
- "Sears Auto Center"
- "Massachusetts General Hospital Department of Dermatology"
- Not acceptable (as distinct listings):
- The Apple products section of Best Buy
- The hot food bar inside Whole Foods Market
For each department, the category that is the most representative of that department must be different from that of the main business and that of other departments.
- The main business "Wells Fargo" has the category "Bank" whereas the department "Wells Fargo Advisors" has the category "Financial Consultant"
- The main business "South Bay Toyota" has the category "Toyota Dealer" whereas the "South Bay Toyota Service & Parts" has the category "Auto Repair Shop" (plus the category "Auto Parts Store")
- The main business "GetGo" has the category "Convenience Store" (plus the category "Sandwich Shop") whereas the department "GetGo Fuel" has the category "Gas Station", and the department "WetGo" has the category "Car Wash"
So, basically, for each set of citations you build for a major building on the campus, you need to have a unique name that adheres to the guidelines, and where possible, a unique category (can be hard with schools), I HIGHLY recommend also having:
-
A unique phone number for any department you list
-
A unique landing page on the college website for that department, linked to from the GMB listing and all other citations.
What you need to strive for is that if English Hall has its own citations, they are consistent across the web. Moz Local can really help you ascertain inconsistencies and duplicates. You want to have the NAP+W be as consistent as possible everywhere, shoring up Google's trust in the validity of the data they have about your business.
-
It is a nightmare sometimes. I've done a few audits and found everything from important blocked resources to important landing pages that are only accessible in a pdf format.
Your welcome. Let me know if there are any additional questions you may have. Feel free to shoot me a message.
-
Good insight. Yeah, I'm in higher ed trying to fix our issues and finding that most higher ed institutions have similar problems. Thanks!
-
Well, there are a lot of SEO issues in the higher ed space I've seen. Since that would not be considered a "publicly facing department" I would imagine that would be overkill. My rule of thumb generally is if it provides good user experience go for it.
-
Ugh. I'll have to start a new thread addressing that specific issue. When I'm signed in to Moz Local, it doesn't say that's even an issue in the duplicates section. Our departments don't act as distinct entities (own phone numbers, billing, etc.) since we're a small university. University of Kentucky, for instance has a different location for ever dorm and does this:
Yadayada Dorm
University of Kentucky (instead of the UK address)
Lexington, KY 40390Good user experience, but, again, good practice?
-
When I run the local search I see two verified listing for 'Ashbury University' with different addresses I would consolidate those first. Also, according to Google's guidelines 'Publicly-facing departments that operate as distinct entities should have their own page.' As long as the name is different from that of the main campus you will be fine. Keep the other buildings listings open.
-
Thanks for your insights.
Yep. I'm using Moz Local to help me with this. They don't have different addresses. Just different locations (as I'm sure you can imagine).
Doesn't really help me figure out if I should close all the buildings (which is unhelpful to the user) for the sake of local SEO. Pros/cons? Risks/benefits? What kind of things am I weighing?
-
I think this is a unique issue I think there might be a few different ways of handling it. I am assuming those buildings have different addresses and specific functions. The first option you can claim those local listing etc in local directories and properly fill out the local information accordingly. Or the second option would be to just maintain one listing for the school overall.
I would use Moz's local search tool and see how you already appear in the listings. Personally, I would lean towards having one local listing for the campus and if you have separate sister campuses I would claim those as well.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | | Moxoms10 -
Adding Multiple Country Locations for Google Business Listings
Hi Moz community, I hope everyone is well. I would like to ask for your advice on how to show a Google Business listing in both the UK and US for our brand. I understand that you can add multiple locations to your Google listing under the 'Manage Locations' tab but I wasn't quite sure how it worked in practice. I have a couple of questions below: If we have 2 registered locations/offices (one in the UK and one in the US) are we able to create 2 separate locations that will show our business listing correctly in the right-hand margin when people search for our brand in the US and UK respectively? If so, when a user finds our business listing in the US, are we able to serve them our US website version when they click the 'Website' button, as opposed to showing them our UK website? Our US website has been created as a sub-directory from our main UK site and can be seen as: www.example.com/us/ I hope someone is able to help, and thank you in advance.
Local Listings | | Katarina-Borovska
Katarina0 -
Local Landing Page Optimization and Multiple GMB Listings
Hello, We’re building out a site for our business that has close to 100 office locations in different cities. Many of these are ‘partner brands’ that we have acquired under our brand. Similar to a franchise model. We want to be able to help users find offices near their location. Each office will have it’s own landing page with a physical address and contact information. We know we’ll have to build out unique copy and markup customized to the office/location. We’ve already read through https://moz.com/blog/overcoming-your-fear-of-local-landing-pages as well. We’re also considering ‘silos’ to build out pages for each location. To preserve authority and avoid cannibalization; our thought was having each location as sub-folders off of our domain (i.e. domain.com/locations/Partner#1/). The other option would be using a sub-domain (i.e. Partner.Domain.com/) which we noticed competitors doing and treating each sub-domain as their own independent site. Is all of the above the correct strategy? Any further suggestions? Should we fill out a separate GMB for each office and should they all use the same brand name? (in other words “BrandA” vs. “BrandA” - Brooklyn Office). In addition to GMB; would each location need local listings created (also all under the same name)? Any help or insight would be very much appreciated. Looking forward to hearing from all of you! Thank you in advance. Best,
Local Listings | | Ben-R0 -
Radius Size around GMB location for google local search
We are a digital marketing agency Our clients are (virtually all) retail automotive dealerships. We compete in various market places coast to coast (USA). Since Google puts retail automotive dealerships under Local SEO umbrella, is it known ( published ) how large is the radius around my client's Google My Business rooftop's address? How wide is their search 'reach' according to Google? Asked another way, in a triangular, three SEO geo area, with one city being at the epicenter of the population dispersion, and my client, versus my client's competitors being different distances from where the majority of the population emanates from, all other SERP factors being equal (assumption) between the two competitors, how far is each clients REACH from a Local Search standpoint. Is this known? Published by Google. ONE example: https://www.google.com/maps/dir/BMW+of+South+Albany,+U.S.+9W,+Glenmont,+NY/42.7662693,-73.8138088/@42.6727121,-73.7993527,12z/data=!4m9!4m8!1m5!1m1!1s0x89dde0fe8829c405:0xd915fb9b3b60bf33!2m2!1d-73.7973301!2d42.589211!1m0!3e0
Local Listings | | GaryT_SEO1 -
Google Local Storefront or Google Service Area?
We have been seeing some strange things happen in Google local after the most recent update. We used to show up in the maps all the time and have made no major edits or changes to the profile. Now when we search for our services, we show up high in the organic results, and not at all in maps (local listings). We have our profile setup as a service area since we do meet with people and provide services at their location, but also have checked the option that we also serve people at our address. I am wondering if the recent update favors actual storefronts when people are searching for services. Any ideas? Technically all the actual work is provided at our location, and the service we provide at the service area locations is based upon consultations. If we switched it to an actual storefront listing could that possibly help? Our profile is fairly strong, and has reviews, long history of posts, etc. What gives Google?
Local Listings | | David-Kley1 -
Is eLocal a scam or legitimate directory for local SEO?
I just got an email from eLocal with information that is way farther off than any other email I have received from directories I know. I ran a search on them, and it definitely seems fishy. Plus, it's not showing up as a problem in my Moz Local account. However, I don't want an inconsistent listing if this is a legitimate site I should correct. Anyone have experience with them? What should I do? Thanks for the assistance, Ruben
Local Listings | | KempRugeLawGroup0 -
Address Format for Local SEO
Hi, Ive been reading how important it is to get the address of a business consistent and written in the right format to help with Local Search Engine Rankings. Is this correct? If this is the case, are there any online generators to help create this html in the right format to put into a webpage. Thank you.
Local Listings | | Ampweb0 -
How to remove a former business location from Google Places?
I've received a strange response from Google Places on local listings for a home builder. Google's rep suggested that we not list the new home sales center (a model home) since at some point it will change from being a business listing to a residential listing. That is just wrong. It will be a place of business for the next 3 years and then will flip to being a private residence. These days it is uncommon, but not that rare to turn over ownership from public to private or vice versa (A residence becoming a law or other commercial establishment. Or a whole office building becoming condos.) The issue is, when it does happen, how do we get Google and others to recognize that a business is no longer a business location? I've had trouble bringing down the address of former former model home sales centers on Google Places much to the chagrin of the residents.
Local Listings | | BlairKuhnen0