Moz has stopped crawling my site
-
Hello,
We have been using Moz Pro for over a year on our site and in the last month noticed that our site is not being crawled anymore. I took a look in Google Search Console, and everything seems to be fine there, so I think it is just the Moz tool that is not working. Has anyone else experienced this? Are there any tips for troubleshooting it?
Thank you,
Adam
-
Scroll to bottom of this thread...
-
Hi Cathleen, we were asked by MOZ to sign up to a beta product which apparently will crawl sites using Cloudflare SSL sites. I really hope so or else I am paying for nothing.
-
It looks like our client switched to SSL on their site during the timeframe that I am seeing the drop off. Were you able to figure out a way to fix this issue?
-
Have you switched to https by any chance. We have just done so (on advice) and found out that Moz will not crawl our site because the SSL cert is from Cloudflare. A bit frustrating.
-
Hi there Adam,
Sam from Moz's Help Team here!
i'd be happy to look into this for you though it's a little difficult without some specific information. Would you be able to pop an email over to help@moz.com including the name of the campaign you're having trouble with so we can take a deeper dive into this for you?
Looking forward to hearing from you!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Why are so many subdomains detected in moz? even though I never made it.
I saw it in the Links -> Top Pages menu, here many sub domains were detected. even though I never made it, is that normal? multiple subdomains detected:
Product Support | | sem001234
w4bd5da.dummy.com
09x.dummy.com
7h5a.dummy.com
8d1y8ec.dummy.com
sfxpwzx.dummy.com
px0ke.dummy.com
uaj.dummy.com0 -
Solved MOZ Points
What happened to the MOZ points system and rewards for participating?
Product Support | | WebMarkets1 -
Solved Site Crawl Won't Complete
How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
Product Support | | PaulBarrs0 -
How does your company use your Moz Pro account?
How do you decide when to use a campaign versus a keyword list given that the number of campaigns is more limited?
Product Support | | Caroline.Finnegan1 -
Why have I been charged by Moz for a Pro Subscription
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa. Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....
Product Support | | creativecase0 -
How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident)
Hi How do you delete a campaign in Moz Analytics ? (i set up 2 campaigns for the same project by accident) cheers dan
Product Support | | Dan-Lawrence1 -
Has the Moz website update affected my data?
Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth
Product Support | | cmuknbb0 -
Moz crawls
Hi all! I'm running two separate campaign crawls at the moment that I'm having a few issues with. The first is http://www.muchbetteradventures.com/. I'm tracking this at root to try an pick any problems with a previous version of the site, which is on the v1.muchbetteradventures subdomain. However, I'm only seeing 100 or so pages as being crawled in Moz, compared to thousands in Google. There's no access blocked alerts in Moz either. The second is http://www.sothebys.com/. I started this crawl at root a few days ago and no pages at all have been processed. Very odd! Any advice would be much appreciated.
Product Support | | neooptic0