Reviews - Google & Third Party
-
Hi
We have reviews on our product pages & service reviews on Feefo, but how important is it to also drive customers to review your company on Google?
I'm guessing we should be doing both, but it proves difficult when you already ask them to review your company through a third party?
Any tips moz?
-
Hi Becky!
While it's great that you're generating reviews of additional third party review websites, Google should take priority. Most people visiting the website/searching for the business are going to find the website via Google. When they do that, it's likely that they will either see the local pack or the knowledge graph, both of which show their Google rating. These ratings play a significant role in generating click throughs to the website. No matter how many reviews you have on another website, these reviews won't impact the CTR to your website.
To ask for reviews through Google, you can't give anyone an incentive. But I suggest adding a place in the company newsletter that directs them to leave a review on Google, or posting things on social media that ask satisfied customers to leave them a review!
Hope this helps—good luck generating more great reviews!
-
I use an app created by some of the super smart local SEO guys, called Get Five Stars. It lets you direct your client to whatever review sites are the most beneficial for you.
-
I built a webpage with links to the review sites we are listed on, in hopes the customer will use the platform they are most comfortable with. They use Google and Facebook the most.
-
From a customer point of view I know that reviews, so long as they can be seen directly on your website (or product) and are from an impartial source (Feefo, McAfee, etc.), can result in an increase in sales (some companies say this can be as drastic as a 40% increase). For instance, when I buy something on Amazon the first thing I do is look at the reviews, the response will determine whether or not I buy that product. That same logic will apply on all ecommerce sites.
From an SEO point of view, I hear companies making claims that reviews increase Google Rank as they make your site appear more trusted, but I cannot vouch for this as I have not tested it. Maybe someone else can chime in on this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
URL in SERP: Google's stand
Months back, we can notice "keyword" will be bold and highlighted if its in the SERP URL. Now Google no more highlights any URLs even with exact match of keyword we search. Beside UI, Does this mean Google might devalued or reduced the importance of URL as ranking factor? We can see many search results match partially or completely in URL with search keywords.
Algorithm Updates | | vtmoz0 -
Google not crawling click to expand content - suggestions?
It seems like Google confirmed this week in a G+ hangout that content in click to expand content e.g. 'read more' dropdown and tabbed content scenarios will be discounted. The suggestion was if you have content it needs to be visible on page load. Here's more on it https://www.seroundtable.com/google-index-click-to-expand-19449.html and the actual hangout, circa 11 mins in https://plus.google.com/events/cjcubhctfdmckph433d00cro9as. From a UX and usability point of view having a lot of content that was otherwise tabbed or in click to expand divs can be terrible, especially on mobile. Does anyone have workable solutions or can think of examples of really great landing pages (i'm mostly thinking ecommerce) that also has a lot of visible content? Thanks Andy
Algorithm Updates | | AndyMacLean0 -
Google indexing site content that I did not wish to be indexed
Hi is it pretty standard for Google to index content that you have not specifically asked them to index i.e. provided them notification of a page's existence. I have just been alerted by 'Mention' about some new content that they have discovered, the page is on our site yes and may be I should have set it to NO INDEX but the page only went up a couple of days ago and I was making it live so that someone could look at it and see how the page was going to look in its final iteration. Normally we go through the usual process of notifying Google via GWMT, adding it to our site map.xml file, publishing it via our G+ stream and so on. Reviewing our Analytics it looks like there has been no traffic to this page yet and I know for a fact there are no links to this page. I am surprised at the speed of the indexation, is it a example of brand mention? Where an actual link is now no longer required? Cheers David
Algorithm Updates | | David-E-Carey0 -
What happened on September 17 on Google?
According to mozcast: http://mozcast.com/ and to my own stats, Google had a pretty strong algorithm update on September 17. Personally I have experienced a drop of about 10% of traffic coming from Google on most of my main e-commerce site virtualsheetmusic.com. Anyone know more about that update? Any ideas about what changed? Thank you in advance for any thoughts! Best, Fab.
Algorithm Updates | | fablau1 -
Are Google algos different between .co.uk and .com?
I have a site that is starting to rank well (top 10 to top 50) for dozens of keywords in Google.co.uk but very little traction in .com. Google.com is the primary market. Webmaster tools is set to US, less than 1% of links to the site are the UK TLD or hosted in the UK. Keywords I'm ranking for in UK are medium to high competition with up to 16k exact search volume per month in the US. I just started to get ranked for these keywords in .co.uk in the past week, and I do rank for some long tail keywords in google.com. I have a handful of keywords ranking in google.ca and google.fr as well, but next to nothing for google.com. I have been building links for one month. I can think of a few possible explanations: - There is a delay in updating the rankings for Google.com and the rankings similar to my .co.uk rankings will come soon - Google.com vs .co.uk use a different algorithm - My site is penalized in .com only Of course, there is no way to be sure what the reason is, but what do you think is the most likely? Thanks!
Algorithm Updates | | kentaro-2569290 -
How can I tell Google two sites are non-competing?
We have two sites, both English language. One is a .ca and the other is a .com, I am worried that they are hurting one another in the search results. I'd like to obviously direct google.ca towards the .ca domain and .com towards the .com domain and let Google know they are connected sites, non-competing.
Algorithm Updates | | absoauto0 -
Same page but appearing in Google with different titles
I have a page ranking on position 1 for a key phrase. The key phrase is the title of the page as well. I'll use a mock key phrase to aid my question - "Teeth and Gums" So the page is ranking number 1 for "Teeth and Gums" and "Teeth and Gums" is the meta title. However, I went ahead and did a new search adding an additional keyword to the original search. When I did a new search adding an additional keyword to the original search, Google has done something weird.. Let's say the search is "Dentistry - Teeth and Gums", Google has ranked my page again as number 1 but changed the title. The title in the search result is now "Dentistry - Teeth and Gums" How and why? It's kinda like Google PPC's keyword insertion but the title hasn't got anything weird like {KeyWord: Dentistry}. It's just "Teeth and Gums" Has this happened to you guys? Any ideas?
Algorithm Updates | | Bio-RadAbs0 -
Website "penalized" 3 times by Google
I have a website that I'm working with that has had the misfortune of gaining rankings/traffic on Google, then having the rankings/traffic removed...3 times! (Very little was changed on the site to gain or lose "favor" with Google, either.) Notes: Site is a mixture of high quality original content and duplicate content (vacation rental listings) When traffic crashes, we lose nearly all rankings and traffic (90+%) When traffic crashes, we lose all rankings sitewide, including those gained by our high quality, unique pages None of the "crash" dates appear to coincide with any Panda update dates We are working on adding unique content to our pages with duplicate content, but it's a long process and so far doesn't seem to have made any difference I'm confounded why Google keeps "changing its mind" about our site We have an XML sitemap, and Google keeps our site indexed pretty well, even when we lose our rankings Due to the drastic and sitewide loss of rankings, I'm assuming we are dealing with some sort of algorithmic penalty Timeline: Traffic steadily grows starting in Jan 2011 Traffic crashes on Feb 19, 2011. We assumed it was due to a pre-panda anti-scraper update, but don't know. Google sends traffic to our site on March 1, then none the next day On June 16th, I block part of the site using robots.txt (most of the section wasn't indexed anyway) On June 17th, Google starts ranking our site again. I thought it might be due to the robots.txt change, but I had just made the change a few hours ago, and Google wasn't even indexing the part of the site I blocked Traffic/rankings crash again on July 6th. No theory why. Site URL: http://www.floridaisbest.com Traffic Stats: Attached I know that we need more backlinks and less duplicate content, but I can't explain why our Google rankings are "on again, off again". I have never seen a site gain and lose all of its rankings/traffic so drastically multiple times, for no apparent reason. Any thoughts or ideas would be welcome. Thanks! t8IqB
Algorithm Updates | | AdamThompson0