Local Pack Ads v. Organic Business Listings
-
Hey everyone,
So I'm noticing lately that Google is showing ads via AdWords for my locations in the local pack. I am fine with that, but unfortunately it is now driving me a little bit insane wondering how much Google really cares about NAP, distance from centroid and or user, links to domain, completed business profile and so on.
They will pull an ad into the top of the local pack for my location, yet, my actual organic business listing in some cases will not even show up until I hit the second page of business results.
I get that it's Adwords, it's pay-to-play, but from most accounts, the differences in ranking for traditional listings results compared to business results on both desktop and mobile are pretty different. For example, by doing my traditional SEO best practices, I can rank high in traditional listing results even when my business does not show in the local listings. I have done this time and time again.
I am able to accept that since we have 100 locations in the US and our lists were an absolute mess before I got here, that some of our NAP across multiple directories and listing sites are not exactly up to snuff which I have been working on.
So I guess the thing is, if my location in Google's eyes is not good enough to be shown organically for the user even at the bottom of page of one of business results, why is it good enough to show an ad for my business location for that query as the absolute first result? Again, I know its Ad Words which basically allows you to cut in line like that special pass you can buy at a roller coaster park, but still. Isn't their goal to provide the best possible experience for their user? If they feel something is worth holding back my organic listing from the user, why is it fine with them to show the user that same location with the top possible local pack spot in an ad?
I guess this is more of a rant than anything but I wanted to know if anyone else is dealing with this or anyone has any info they have found that could help shed light on this? It kind of just kicked everything I thought about trust, authority, links in order to rank in the local pack organically out the window.
Thanks!
-Ben
-
That would be a good outcome! Thanks for starting an interesting discussion.
-
Hi again Miriam,
I love the answer. I am hoping as the evolve that and like you said, would have to guarantee work, that this would weed out more of the scammers along with rewarding the companies doing it the right way as well.
-
Hey Ben,
I happen to love philosophical Local SEO discussions - they are too few and far between, IMO.
You've pretty much answered your good question by understanding that paying for placement allows you to "cut in line" (I like that analogy). Traditional Adwords have never had anything to do with organic authority, which is why Adwords can be used by scammers to fool consumers (want a great but scary read: https://www.theverge.com/2017/9/14/16309752/google-rehabs-near-me-search-adwords-crackdown). So, it's not just that businesses with low organic rankings can dominate PPC, but that totally unethical business models can use it to scam the consumer public. This is in no way confined to Google's program, but they do get the lion's share of visibility.
Now, here's what I'm finding interesting. Google's growing Local Service Ads (formerly Home Service Ads) is a bit different, in that it has a quite serious vetting process AND that Google is obliging itself to guarantee work being done up to $2,000. This means that if Google allows a scammer to slip past them into the program, Google will end up paying for it.
While this doesn't directly relate to organic rankings, there is an indirect tie. I would theorize that a local business which has the credentials to pass Google's vetting process for LSA inclusion will also be working hard at building the real-world reputation that can lead to organic authority and high organic rankings. They will be earning good press, good links. So, in a way, LSA could reduce the disconnect between ads and business quality. Interesting to think about, right?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Listing Doesn't Appeare on 3Pack anymore
Hi, One of my GMB listing suddenly stopped ranking in the 3Pack Results. It used to always rank in 1st or 2nd position in the 3Pack results, Suddenly since 24th May it completely Flatlined, I don't know why but It doesn't show up in the results, or when I click see more. It completely vanished for that term locally. My Listing is based in Brisbane, QLD, Australia and it doesn't show up for that term in The Brisbane area. But when the Location info is Australia and not Brisbane, Australia it shows up again. I don't know what is the problem in this case... Any Suggestions will be much appreciated.
Local Listings | | Moxoms10 -
GMB 1 listing for store , multiple additional listings for outside sales reps
I am working with a business that has setup their google my business as: 1 main GMB for store location with its physical address and unique phone - ie business name "ABC Lumber" 1 GMB account for the business name followed by the city name ie. "ABC Lumber Santa Monica" with an address in Santa Monica and different phone than the store location GMB Account but points to same website. Another GMB account for called. "ABC Lumber Redondo Beach" with an address and same phone as the Santa Monica GMB account but points to same website. So basically there is a main account which is the store, and then the sales reps want to create multiple GMB accounts of their own that are service area only accounts. Do you see a problem with this?
Local Listings | | lkbackus0 -
Brand listed as plumber, can we still rank for other markets?
We have a lead generation website in the Netherlands in the plumber business. The last two years we were focussing on local SEO, and gain some rankings on keywords like 'plumber amsterdam'. We also connected google my local business in different city's, so we rank in both the citations as in maps. Now we want to get some rankings with the lead generation brand on other keywords. Keywords for other markets like 'handyman' 'roofer' etc. Google remembers what kind of business we are, since we are listed as plumbing company. My question is, can we still go for those other markets with the brand? The markets/ keywords are related and all in the home improvement segment. So for example, example.com/plumber example.com/roofer etc. The other option is to target those specific markets with other brands/ domains.
Local Listings | | remkoallertz0 -
Local Listing Conundrum
Hello Mozzers, I have a client with a unique situation that I am hoping I can get some feedback on. One of our service industry clients has a location that is claimed on all major sites (Google, Bing, etc., etc.) - so all is good there. They are experiencing an issue, however, because their check-in building is actually located at their conference center across the street, which has a different address. The issue is mainly that it is confusing and a pain point for customers as they get to the destination without realizing they need to actually be at the building across the street first for check-in. The client is considering changing their primary address to the conference center address across the street, which was previously not a separate / claimed entity. They would still maintain the main business listing and just adjust the name. Their thought process is that Google would bring people to the conference center / check-in building first rather than to the main business building. I personally have major concerns about making the switch. I feel like this would be potentially confusing to both users and search engines. And, the main business listing has already acquired a ton of reviews that we would be starting from scratch with. My immediate recommendation would be to better communicate the check-in process to guests and not go through the change of address process, but I figured I would throw it out to the community for feedback. Thoughts?
Local Listings | | mbochic0 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7 Can someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website. They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
Local Listings | | Flock.Media0 -
Google Listing showing my map But not showing on google.com search organic.
Hello All again, How are you doing? Please try to help me again. I have big trouble with my google plus business and never back ranking for 2 years. Before 2 years my google plus business #1 page google with any keywords: nail salon pigeon forge tn nail salon sevierville tn pedicure pigeon forge nail salon, nail shop pigeon forge,.... My google plus business: http://plus.google.com/+Sassy-nails/ website:http://sassy-nails.com http://sassy-nails.com after i claimed another page to the same account. I lost all review, stars and scores 2 days ago It was been back again but All ranking losting all. and not Whe I seach google.com organic" My listing " http://plus.google.com/+Sassy-nails/about It is not showing up on google.com oganic ranking but I will showing on my. Please big help for me please. the link i attach here" Sassy nails salon " Under " Hair Expo" and top " Spazzi nails" i am looking farward to here you soon. data=!3m1!4b1
Local Listings | | sassynailsalon0 -
Will local optimization effect international ranking?
Lets say a company serves Canada and US customers regularly, but they are based in Canada. They currently have no local optimization or confirmation of their location on their website. If I were to begin local optimization (google my business, local content, link building, schema etc), would Google recognize this website as a Canadian business and remove rankings in the US that it is currently appearing in now without any locational information?
Local Listings | | aaronleven0 -
Site links mutually exclusive with Google+ Business?
Hey all! I've been looking at the search results for our company name (Angelsmith). Looking at our listing, our search result has title, authorship, ties in with Google+, reviews, link to map, plus the big sidebar Google+ Business result with map, logo, directions, hours, etc. Our site is well-indexed, we're using a sitemap, etc. but I notice we do not have any sitelinks under our result. And come to think of it, I can't remember seeing any search results that have authorship and Google+ listings on it AS WELL AS a nice set of sitelinks underneath. So I'm wondering: are Google+ Business and sitelinks mutually exclusive? How about authorship and sitelinks? Do we have any control over which get displayed on search results? Thanks in advance, --eric
Local Listings | | EricOliver0