I need a refund on my account
-
I had a free trial and I thought I had cancelled it, and was charged $179.
I need help cancelling the account and getting a refund.
i already sent email to help@moz.com but no one answer me...
-
Hi There,
I hope your problem was solved, I have seen many such instances where Moz support has acted diligently and helped get the refund. If you have got the refund, you should mark this as solved to help others.
Best Regards,
VJ
-
Hi there! Sorry for the trouble.
I checked on your account and it looks like it was already refunded by one of our team members. You should have received a follow up email about that.
Please let us know if you have any other questions!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Forgot to cancel and never used this service how can I be refunded??
I was considering starting in online business but decided not to but forgot to cancel 30 day trial therefore I am unable to use the service but yeah I still got billed and I never use the service how can I get refunded?
Product Support | | myintimatebox.com0 -
How can I find details when Campaign was created and by Whom in my account?
I have 5 seats in account, How can I find out who created or modified campaign?
Product Support | | ITWEBTEAM0 -
I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.
I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service. My Account is ** and my email is **
Product Support | | amberjmorrison0 -
Moz free account
Hi, I currently have a Moz Pro account, if I was to downgrade to a free account am I still able to ask and answer questions on the Q&A area? Also, would I lose my points accrued?
Product Support | | KarlBantleman0 -
How can I retrieve an old account that isn't in the archive?
I had a few highly detailed MOZ campaigns over a year ago. We stopped paying and now that we've logged back in to the same account, there's not even anything in the archive. Is there any way to retrieve the old campaigns associated with this account?
Product Support | | PHC-TOM0 -
Can you export campaigns from one Moz Pro account to another?
Looking to export our active campaigns from our account to another. Is this possible?
Product Support | | Mediademon0 -
Can I move a campaign across to a different account?
I currently have a campaign running in my account on behalf of one of our clients. They now want to setup their own SEOmoz account and take advantage of all the keywords for themselves. Is there anyway for them to take the campaign history with them? Thanks! TM
Product Support | | ppgrowth0