Solved Expired Trial, refund requested
-
Hi Moz team,
I forgot to cancel my 30 days trial and I have never used it and I do not intend to use it.
I just got an email from your side about charging 179 USD just realized after 20 hours.
I would appreciate if you can refund the money and help me out.Please kindly consider
Thanks a lot for your understanding.
-
Hello
I just want to ask since i have a similar problem
Were you refunded finally ? -
@GBY91 Hello was your refund successful?
-
@gby91 Hi there - please reach out to the Moz Help Team (help@moz.com) for assistance with this - this is the Q&A forum, and not a place we'd be able to capture sensitive account information from you to resolve.
Thank you!
-Kristina, Moz Staff
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved I forgot to cancel the trial period on time and my card is charged
I forgot to cancel the trial period on time and my card is charged.
Product Support | | Pasindukw
I sent 2 emails to help@moz.com with my account credentials. But I didn't get any reply yet. How can I get my money back?0 -
Solved i got charged by the end of the trial against my will...
i am not using the tools , and I'm not interested in them in the future... how can i get a refund ...
Product Support | | alexx12120 -
Hi please help me process the refund. The money that was charge is for my mom's heart operation.
How do we process the refund for an account that has never been used. Please please help us.
Product Support | | Dugard-Property0 -
Unauthorised charge after free trial
Hi I would like to ask why was my card Charge when i didnt opt in to go to moz pro after the 30 day trial. I tried your service after a few days and didnt check again. Then today i i noticed theres a charge on my card for moz pro $179? This is the last email i received about my trial ending and i i didnt subscribe to moz pro.
Product Support | | ShoutoutDigitalPerth0 -
I need a refund on my account
I had a free trial and I thought I had cancelled it, and was charged $179. I need help cancelling the account and getting a refund. i already sent email to help@moz.com but no one answer me...
Product Support | | i9hdads1 -
Refund from Cancelled Account
Hi, I had two email addresses with Moz accounts, and I thought the free trial had been cancelled on the other (bsalazar@retina2020.com). I just got billed today. Can this charge be refunded for this account? Thank you for your help!
Product Support | | thenumberfour0 -
I charged before My trial period ends.
Hello, Is someone out there from support staff. I charged before my trial period ends. As I am leaving in India and Time zone is different. I assume my trial period ends midnight of 17 September 2017 but You charged me before without mailing me. My account shows you are in trial period what should I do. I do not want to continue though I am happy with it. Please reply as soon as possible. Thanks
Product Support | | sandeepsitoe0 -
Once The Trial Is Over
I wanted to know if i can't afford to keep the the membership here after a month, will everything be deleted or will i still have the community ID? I won't be able to access the tools for in depth help, but will it be possible to be active as being part of the community?
Product Support | | Neo6ux0