Unsolved Site Crawler not working but on-demand crawler working
-
Hi,
In Moz pro, when using Site crawler (or recrawl), we are seeing message site is banned. But when using on-demand crawler, it could generate report successfully.
I just like to know if in both these cases, it is roberbot that is used!
And kindly note, site crawler was perfectly working before. So the required setup is already in place from long time. Site crawler ban issue started appearing from nov/dec 2023. .
Could you please us understand how could we possibly make site-crawler work?
I am happy to provide more details if you need any.Thanks
-
Hi,
I will double-check with firewall settings in our servers. Could you please share moz-pro site-crawler roger bot IP addresses/range? We will verify against our firewall rules.
Thanks
Shashi -
I am looking for roger bot site crawler IP addresses Please provide.
Thanks
-
@Aditi_08
Could you please help me on how to get IP addresses of Site Crawler? Just please note, Site Crawler is working before November so IP addresses were not blocked.Like it is mentioned before,
- no change in robots.txt
- no issue with rate limiting
- no changes in site-crawler configuration
-
@gilesd If you're experiencing issues with Moz Pro's Site Crawler showing that the site is banned while the On-Demand Crawler works fine, it might be due to changes or updates since November/December 2023. Both tools likely use the same crawler, "rogerbot," but differ in their operational schedules. The problem could be due to rate limiting or blocking by your server, IP blocking, changes in your robots.txt file, or updates in the Site Crawler configuration. To resolve this, check your robots.txt file to ensure it allows Moz's crawler, review server logs and firewall settings to ensure the crawler’s IP addresses aren’t blocked, and adjust rate limiting settings if necessary. Also, double-check the settings in Moz Pro to make sure there are no configurations causing the issue. If the problem persists, contact Moz support with detailed information about the error messages and any recent changes to your site’s configuration. Regular monitoring of your site’s interactions with automated tools and coordinating with your hosting provider can help prevent such issues in the future.
-
I am not sure why my reply not appearing here. Just for confirmation, replying again,
I like to confirm you -
There is no modification in Robots.txt
No issues with rate limit
Moz Pro settings are not changedWe are looking for your help to identify the issue.
Thanks
-
Thanks for your trouble shooting tips.
I assure you there has been nothing changed in robots.txt file or any settings in MozPro.
And there is frequency limit, Site Crawler triggers only once in 2 weeks.Thanks
-
Hi, gilesd
In Moz Pro, when using the Site Crawler or Recrawl, we also received a message indicating the site was banned. However, the on-demand crawler could generate the report successfully.
To address your question:
Robots.txt Configuration: Both the Site Crawler and on-demand crawler should be using the same robots.txt file unless there's been a recent change. Ensure your robots.txt hasn't been updated to block specific user agents.
IP Blocking or Rate Limiting: Some web servers or security settings might block or limit access based on IP or request frequency. The Site Crawler might be hitting these limits, whereas the on-demand crawler, being less frequent, avoids these blocks.
Moz Pro Settings: Double-check the Moz Pro settings to see if there have been any changes or updates to how the Site Crawler operates compared to the on-demand crawler. Any recent updates might have altered how the Site Crawler interacts with your site.
Thanks,
Hamza Zubair -
Hi, gilesd
In Moz Pro, when using the Site Crawler or Recrawl, we also received a message indicating the site was banned. However, the on-demand crawler could generate the report successfully.
To address your question:
Robots.txt Configuration: Both the Site Crawler and on-demand crawler should be using the same robots.txt file unless there's been a recent change. Ensure your robots.txt hasn't been updated to block specific user agents.
IP Blocking or Rate Limiting: Some web servers or security settings might block or limit access based on IP or request frequency. The Site Crawler might be hitting these limits, whereas the on-demand crawler, being less frequent, avoids these blocks.
Moz Pro Settings: Double-check the Moz Pro settings to see if there have been any changes or updates to how the Site Crawler operates compared to the on-demand crawler. Any recent updates might have altered how the Site Crawler interacts with your site.
Thanks,
Hamza Zubair
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Bug in site crawl analysis - 308 redirect flagged as temporary
Hi, we have some 308 redirects on our website, which are permanent redirects, but the site crawler is flagging them as temporary currently. Screenshot 2022-02-10 14.24.26.png
Moz Pro | | pm-mbc0 -
Solved Site Crawl Won't Complete
How can I start/restart a new site crawl? I requested one 2 days ago on one of my sites, and it won't complete. It's only 150 pages -
Product Support | | PaulBarrs0 -
How to make Seo Tools Site serves ?
hello i want to add seo tools at my site for users i want my visitors able to use pagerank checker , link tracker , backlinks checker , etc - and keyword tools , domain tools , Analytics and Reporting. something like http://smallseotools.com/ what scripts i need ? can i do this all with wordpress ? Thanks 🙂
Moz Pro | | Wagdys0 -
SEOmoz link report VS. open site explorer
Hi, I run a campaign on one of my new clients in the links report - i see 1970 - external links and i can press " see more in open site explorer) when i press the button, open site explorer is opened but with a message that there is no link data on this website any advice? Are you familiar with another tool that can help me investigate links to website? Thank you SEOwise
Moz Pro | | iivgi0 -
Why would my site return an error when using Open Site Explorer to crawl it?
I have built several new sites over the last few months for others, but recently built a new one for myself. I have gone through most of the checklists from this site to address on-page SEO, and now I am looking at link building. When using Open Site Explorer, I receive an error saying that no information about the URL is available, even when I add competitor sites. Wondering if this is a common issue and if there is a convenient remedy? thanks!
Moz Pro | | MindSpark0 -
Why site is getting ranked in top three positions on Bing and Yahoo but not in Google?
My site Business-Training-Schools.com is getting descent traffic from Bing and Yahoo but very little from Google. Can you please help me in finding out the root cause of it?
Moz Pro | | HQP0 -
Why am I getting 400 client errors on pages that work?
Hi, I just done the initial crawl on y domain and I sem to have 80 400 client errors. However when I visit the urls the pages are loading fine. Any ideas on why this is happening and how I can resolve the problem?
Moz Pro | | moesian0