Keyword Rankings Compare to X not working

[GrumpyCarl]

Anyone else having trouble with the compare your keyword positions with competitors section of the analytics?  The rankings for my site(s) are fine but whichever competitor I click on to compare rankings to just returns 'Not in Top 50' the competitor is ranking. I have just manually checked and they are very much listed in the engine.

Is this tool broken?

[ChiarynMiranda]

Hey Grumpy Carl,

I apologize for the delay in getting back to you. The Q&A questions don't come to the Help Team directly so it can be some time before they get sent over to us. You can always email us directly at help@moz.com for a speedier response.

I looked into your account and it looks like you have 5 campaigns, so I wasn't sure which campaign/competitor you were seeing this issue with to look into it directly, but I can explain what is likely to be causing the issue.

It looks like most of the competitors you are tracking are set up as a root domain, but we are only able to track competitors at the root domain level. The non-www version of your competitors are what you are tracking in your campaign, but it looks like most of your competitors are ranking under the www subdomain in the search engines.

If you add the www subdomain in front of your competitors from your edit campaigns settings tab, you should get some pretty awesome rankings data next time your rankings are pulled. Unfortunately, we aren't able to force an update between the automatic updates. Here is some more info on campaign settings: http://moz.com/help/pro/campaign-setup

I hope this clears things up. Please let me know if you need any further assistance.

Chiaryn
Help Team Ninja

[GrumpyCarl]

Anyone from tech support online yet? I need to generate reports for clients and it doesn't look good if most of the data is missing