Google contradictory communications about manual action being applied
-
Hello,
we received a manual action (partial match) for pure spam for a site of ours. The date is not sure, because we didn't receive any notification in mail or inside Google Webmaster Tools dashboard, so all we can say for sure is that we noticed that the manual action page wasn't empty anymore in 10/03/2013.Some context: our Google traffic got a big hit on 07/20/2013, losing around 60% out of 250k visits per day. At first we thought it was an algorithmic penalisation related to Panda update. It already happened a few times in the past: losing part of Google traffic and having it back usually a couple of months after, often even better than before.
We were really surprised at first to be deemed as pure spam given that the domain is ours since it was created 7 years ago, that we have never employed black hat techniques and that our efforts were always put into building valuable pages for users instead of using spam techniques to deceive them. But after noticing the manual action, we obviously thought that this was the actual reason for our traffic sudden drop.
So we tried to figure out from the 4 URLs that Google reported as examples of the pure spam affected pages, what issues on our site could have been misinterpreted for pure spam. We also checked all the webmaster guidelines and fixed the issues we thought we could not be fully compliant with. All this process lasted for 3 months, after which we submitted our reconsideration request on 12/16/2013.
On 01/07/2013 we got the following answer:We've reviewed your site and found no manual actions by the webspam team that would directly affect your site's ranking in Google's search results. You can use the Manual Actions page in Webmaster Tools to view actions currently applied to your site.
Of course, there may be other issues with your site that could affect its ranking. Google determines the order of search results using a series of computer programs known as algorithms. We make hundreds of changes to our search algorithms each year, and we employ more than 200 different signals when ranking pages. As our algorithms change and as the web (including your site) changes, some fluctuation in ranking will happen from time to time as we make updates to present the best results to our users.
If your site isn't appearing in Google search results, or if it's performing more poorly than it once did, check out our Help Center to identify and fix potential causes of the problem.Now we are really puzzled because Google is saying 2 opposite things: We still have a pure spam manual action, and we don't have a manual action (as per their newest response to our reconsideration request).
We could find online a few cases somehow similar to our own, with Google apparently giving contradictory communications about manual actions, but none of them helped to build a clear explanation.I don't want to enter into the merits of the reasons of the penalisation or whether it was or wasn't deserved, but rather knowing if anyone had the same experience or has any guess on what happened.
What we could think of is some bug or problem related to synching between different pieces of Google but still, after some days, the manual action notice is always there on Google Webmaster Tools and nothing changed in our traffic.We are now thinking about sending a second reconsideration request asking to update our Google Webmaster Tools manual actions page accordingly to our current actual status.
What do you think?thank you very much
-
Sorry, I'm completely confused - you said that there's no notice of a manual action in Google Webmaster Tools, but the manual action page isn't empty and Google is giving you examples of URLs? If the page isn't empty, then you have a notice of manual action. I think I'm missing something. Did the message come and go in GWT?
-
Sounds like it is a bug/mistake on their part. I agree with sending a second RR and mentioning the discrepancy between your GWT message and previous RR response. If they send back the same thing (no penalty yet GWT still shows the penalty), I would post to the Google Webmaster Forums with screenshots and hope a Google rep responds.
However, there is probably something going on with your site if traffic dropped so precipitously and you received a message in GWT. I would review the links in the GWT report as well as OSE and look for any possible issues.
-
That story sounds a lot like an algorithmic penalty and not a manual one. I've heard of people receiving manual action messages as a mistake or with a similar story to yours, maybe a Google slip-up?
I'd take a good, hard look at your website from a neutral perspective. Take your bias out of it, regardless if you think you're a company that's only ever done white-hat SEO techniques. Are pages "really" meant for users? Is there information you could probably remove that's "unnecessary" or "duplicate"?
If you have to, hire someone to do this in a consultant role. It'd probably pay off in the long run. Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google is indexing the wrong pages
I have been having problems with Google indexing my website since mid May. I haven't made any changes to my website which is wordpress. I have a page with the title 'Peterborough Cathedral wedding', I search Google for 'wedding Peteborough Cathedral', this is not a competitive search phrase and I'd expect to find my blog post on page one. Instead, half way down page 4 I find Google has indexed www.weddingphotojournalist.co.uk/blog with the title 'wedding photojournalist | Portfolio', what google has indexed is a link to the blog post and not the blog post itself. I repeated this for several other blog posts and keywords and found similar results, most of which don't make any sense at all - A search for 'Menorca wedding photography' used to bring up one of my posts at the top of page one. Now it brings up a post titled 'La Mare wedding photography Jersey" which happens to have a link to the Menorca post at the bottom of the page. A search for 'Broadoaks country house weddng photography' brings up 'weddingphotojournalist | portfolio' which has a link to the Broadoaks post. a search for 'Blake Hall wedding photography' does exactly the same. In this case Google is linking to www.weddingphotojournalist.blog again, this is a page of recent blog posts. Could this be a problem with my sitemap? Or the Yoast SEO plugin? or a problem with my wordpress theme? Or is Google just a bit confused?
Intermediate & Advanced SEO | | weddingphotojournalist0 -
Is WordPress a Blog in the eyes of Google?
Hi, My online Shop is based on WordPress with the WooCommerce plugin. Now, I have met a SEO guy who told me that's bad in the eyes of Google: Because Google apparently sees my website as a blog and not as a E-Commerce site. Wow, this statement really confused my, since I am working so hard on content and good rankings. Any opinions on this would be appreciated. Best, Robin
Intermediate & Advanced SEO | | soralsokal0 -
Google Manual Penalty - Unnatural Links FROM My Site - Where?
Hi Mozzers, I've just received a manual penalty for one of my websites. The penalty is for 'unnatural links from my site which I find disturbing because I can't see that anything really wrong with it. The website is www.lighting-tips.co.uk - its a pretty new blog (only 6-7 posts) and whilst I've allowed guest posting I'm being very careful that the content is relevant and good quality. I'm only allowing 1 - 2 links and very few with proper anchor text so I'm wondering what has been done so wrong that I'm getting this manual penalty? Am I missing something here? Thanks in advance. Aaron
Intermediate & Advanced SEO | | AaronGro0 -
Why is my site not getting crawled by google?
Hi Moz Community, I have an escort directory website that is built out of ajax. We basically followed all the recommendations like implementing the escaped fragment code so Google would be able to see the content. Problem is whenever I submit my sitemap on Google webmastertool it always 700 had been submitted and only 12 static pages had been indexed. I did the site query and only a number of pages where indexed. Does it have anything to do with my site being on HTTPS and not on HTTP? My site is under HTTPS and all my content is ajax based. Thanks
Intermediate & Advanced SEO | | en-gageinc0 -
ECommerce Google PR mystery
Dear all, Our eCommerce site has the following structure Home .. PR=5 Category .. PR=4 (linked from home) Sub-Category Linked from Category PR=Un-ranked The domain has several years and perform well the site is here: http://tinyurl.com/5v9hrql Any idea or suggestion? Thank you Claudio
Intermediate & Advanced SEO | | SharewarePros0 -
Google Plus Authorship
Situation Description: I have a website called Website A. I wish to migrate alot of the content from Website A to Website B. Website B will be on a completely different domain name and environment. Authors of Website A will act as contributing authors for Website B. It is also possible that other contributing authors of other websites C and D commit to writing content on Website B. Questions (1) Does it make sense to create a google plus profile under UserA@websiteA.com and link from content on websiteB to their google plus profile under UserA@websiteA.com? (2) Does AuthorRank affect PageRank? If yes, if I take the above approach would websiteA be effected or websiteB since the content writers of websiteA are contributing to websiteB? (3) Is it ok for userA to have a corporate google plus profile assuming he might also have another google plus profile under a different address? I always think it make sense that there exists a google plus profile at an employee level and another google plus profile at a personal level. (4) If an employee leaves the company, do I leave his/hers Google Plus profile alive? The fact that no more content would be published under that particular profile, would that negatively effect author rank over time? (5) Another interesting observation is that UsaToday, CNN etc do not use authorship? No authors link to their twitter profile or google plus profile. Shouln't they be doing this in terms of author rank or is author rank not that important? Thank you
Intermediate & Advanced SEO | | seo12120 -
We are ignored by Google - what should we do?
Hi, We believe that our website - https://en.greatfire.org - is being all but ignored by Google Search. The following two examples illustrate our case. 1. Searching for “China listening in on Skype - Microsoft assumes you approve”. This is the title of a blog post that we wrote which received some 50,000 visits. On Yahoo and Bing search, we rank first for this search. On Google, however, we rank 7th. Each of the six pages ranking higher than us are quoting and linking to our story. 2. Searching for “Online Censorship In China”. This is the title of our front page. Yahoo and Bing both rank us third for this search. On Google, however, we are not even among the first 300 results. Two of the pages among the first 10 results link to us. Our website has an average of around 1000 visits per day. We are quoted in and linked from virtually all Western mainstream media (see https://en.greatfire.org/press). Yet to this day we are receiving almost no traffic from Google Search. Our mission is to bring transparency to online censorship in China. If people could find us in Google, it would greatly help to spread awareness of the extent of Internet restrictions here. If you could indicate to us what the cause of our poor rankings could be, we would be very grateful. Thank you for your time and consideration.
Intermediate & Advanced SEO | | GreatFire.org0 -
Google Local oddity
So I spotted something a little weird... one of my client's Google Local placements in blended results has the domain name - complete with the .com extension appearing where the business name typically appears: Businessxyz.com www. businessxyz .com of Google reviews Has anyone seen this? I setup their Google Places account quite some time ago and used the business name - not the url. I also setup their Google+ and Local page - using the name. None of the page titles on the website contain the url. I simply can not pinpoint where G is pulling this from or why for that matter. All competitors are appearing with business name - only my client has the domain name visible for the particular local search query. Any ideas?
Intermediate & Advanced SEO | | SCW0