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Related Questions
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In 2 days, a loss of 20 reviews
Hi Mozers, I have a cosmetic dentist client, in Belgium, who had 95 reviews. And in 2 days, he lost 20 good reviews (10 reviews per day), from real customers. The problem is that his rating went down drastically because they were only 5 star reviews. Yesterday he got a 5 star review from a real customer and this morning he disappeared. Have you ever experienced such a scenario? What could be the cause? Thank you in advance for your help. Kind regards,
Reviews and Ratings | | JonathanLeplang
Jonathan0 -
Different tools different backlinks stats
Hello, I am Uzair and I have just started a new blog website: https://pakistanonline.net/ What I do want to ask is that I am relative new in digital marketing and SEO and I can't seem to understand that all of the tools that I have used till yet have given me different backlink stats of my website. Why?
Reviews and Ratings | | snjaoieiw0 -
Structured data - reviews & aggregateRating
Hi all, We recently implemented structured data for reviews, specifically aggregateRating, on a few of our pages as a test. An example page is: https://www.vouchedfor.co.uk/financial-advisor-ifa/cambridge/01740-duncan-hannay-robertson Initially, this seemed to work well and we could see the star ratings and review number showing in Google search results. However, now it seems to have disappeared. Search console and the testing tool seem to suggest the structured data looks fine - when I posted this in the webmasters forum, the response I got was that it was because we're trying to mark what google deems a 'person' as a 'local business', which triggers their spam warning. And you can't have reviews for a person, apparently. I guess we're unique in that we're a review platform for professional advisers (for example, financial advisers). So whilst the profile is for a person, it's also a business - the reviews are for the professional services clients receive. Feels unfair to be penalised just because Google hasn't thought of our use case! We'd love to be able to showcase our review content, but feels like we're running out of ideas here. If anyone has any ideas for how we can make this work, it would be hugely appreciated!!
Reviews and Ratings | | Eric_S0 -
Beware of Fishy 4-Star Reviews
Hello to all our folks who market local businesses! I came across something this week that I felt was important enough to share. Hopefully, if you're a Moz blog reader or a Moz Local customer, you're already well aware of the importance of monitoring your Google My Business reviews on an ongoing basis, responding to them as they come in, whether they're positive or negative. And, you know to be on the lookout for spam reviews. But a strange new form of spam seems to be emerging that might be really easy to overlook at first. We're all familiar with the spammer who leaves you fake 1-star reviews for the purpose of harming your brand. But you might not immediately be suspicious of a 4-star review, or even a string of 4-star reviews until you realize your former 5 star rating has been whittled down by a succession of less-than-perfect, fake reviews. The worst thing, I think, about this tactic, is that it can be overlooked. Jason Brown has captured this phenomenon in his recent post: http://reviewfraud.org/4-star-negative-review-attacks/ and I highly recommend reading it and paying extra attention to any 4-star reviews companies you market may be receiving. I'd suggest, if you find this going on with any of the GMB listings you manage, you report it to Jason so that he can continue to track this activity. He's a Google forum TC, and, perhaps, with enough evidence, he might eventually be able to make a case to Google about this practice.
Reviews and Ratings | | MiriamEllis5 -
Google Removed All Anonymous Reviews from GMB Listings with No Warning
I just saw that Google is no longer accepting anonymous reviews for businesses, and in fact have REMOVED all current anonymous reviews. This just happened in late May, but I'm pretty surprised there hasn't been any talk about this, it's a pretty big deal. Before I knew this I called their "specialists" to ask why we lost so many reviews. I specifically asked if Google had changed their review requirements that would result in old reviews being removed. She said no. She's either not well informed or just lied. https://orthopreneur.com/anonymous-google-reviews-disappeared/ My company just lost 20+ positive reviews. Anyone else hurting from the change and finding solutions?
Reviews and Ratings | | HammerandHand1 -
Client wants to delete Google My Business Due to Bad Review
My client has received a bad review on Google and although has other good ones, wants to delete the current Google My Business page and open a new one. I disagree with this strategy but need some evidence to back it up. They are ranking well and so I don't want to upset the cart. I need reasons not to in terms of potentially harming rankings. Am I right that this could impact?
Reviews and Ratings | | AL123al3 -
Local Listing only Showing out of the Local Market. Have you seen this? What are my options?
I have a client (law firm) who has been dominant locally for years. A few months ago he stopped showing locally when you search in his city, but when you search from other cities, he's still dominant. Here are a couple facts: 1. None of the competition is in his building. 2. He does rank dominant locally if you select "top rated" in Google maps.* *Interestingly enough, his competitors on regular searches have great ratings too so its a bit weird that he shows up in front of them but only when you select top rated. Have you seen this? Any suggestions?
Reviews and Ratings | | mgordon1 -
Google My Business - Switching from Local to National Presence
Hi, Before I started with my current employer (a national B2B company), someone set them up with a Google My Business page that has resulted in the home office appearing as a local search result. As a result, our competitors have a much more professional national Knowledge Graph sidebar complete with logo, Wikipedia blurb, social links, etc. displayed while we have a local result with reviews, images, and Google Map location. Since we are a B2B business with a national presence, I am trying to transition from the local to broader company Knowledge Graph result, but I'm struggling to find information on the best steps to remove the local result. While the reviews are improving, this is a service-based business with a B2C element when it comes to end users, so historical reviews have been unkind -- to the point that I'd like to make the transition to a national presence not only to better reflect the entire region we serve, but also to remove as much review visibility as possible. The only option in Google My Business I've seen so far is to report the business as being closed, which, of course, it is not. I know a big Step 1 is to get a new Wikipedia page for the business created. (The company is legitimately deserving of one. I'm still trying to find the most effective approach to tackling this without violating Wikipedia policies. ) Outside of that step, however, is there any sort of process someone can recommend for tackling this local-to-nation Google transition? Thanks, Andrew
Reviews and Ratings | | Andrew_In_Search_of_Answers1