Can you expedite the correction of erroneous information on the Knowledge Graph?
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I have a client who is a major player in the continuing education vertical. They have recently noticed that the Google Knowledge Graph is displaying erroneous information whenever somebody searches for their brand name (no matter the location/IP address). The brand Knowledge Graph is pulling information from a permanently closed location. Our client has multiple locations. Why Google decided to pull data from this particular (closed) location is beyond us.
Our client has reclaimed the permanently closed location Google+ page and they are going to permanently delete it. However we are wondering if there is anyway to expedite the process of updating the Knowledge Graph. Is there anyway to submit feedback to Google about the KG? Is there anyway to request a Knowledge Graph correction? The erroneous "permanently closed" data is very embarrassing for our client.
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Hi Rosemary,
Apart from the basic route suggested by Kristen, you might just try this:
https://moz.com/community/q/have-you-used-twitter-for-google-my-business-support
Hope it helps!
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While some people have been successful by using non-traditional means of contacting Google for updates or changes with unsupported "products" (such as going through Google My Business or AdWords), that may be helpful.
When it comes to the knowledge graph and specific information getting corrected, if you are logged into your Google Account and visit the Google search results where that knowledge graph appears, you may be asked if the information is correct. That's where you need to submit the information or corrections. It usually takes only a few days based on our experience with making corrections there. The "official representative" of that organization needs to be logged in, it won't work with another Google Account and you won't see that information for changes if you're not the official representative.
The other issue is that you need to figure out where the data is coming from. The Knowledge Graph is made up of a lot of different sources, and you need to get it corrected at the source.
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