4XX client error with email address in URL
-
I have an unusual situation I have never seen before and I did not set up the server for this client. The 4XX error is a string of about 74 URLs similar to this:
http://www.websitename.com/about-us/info@websitename.com
I will be contacting the server host as well to troubleshoot this issue. Any ideas?
Thanks
-
Hi EliteVenu! I'm so glad Ryan pointed you in the right direction. If that turns out to fix the problem, mind marking one or both of his responses as a "Good Answer?"
-
Great! Glad I could help.
-
That gave me the right direction to look in! A social icon plugin did not require the mailto in the dashboard settings, (as it only said "enter your email address here") and the theme wrote it as href in the theme's code. I looked at the source code, but overlooked this small detail. I removed the social icon email so I will see if it helps.
Thanks for the response!
-
Hi there! Tawny from the Help Team here - I think I can help provide a little bit of insight!
If you take a look at the Site Crawl report for this site's campaign and look at just the 4XX client errors, you'll see a Linking Page column in the table below the graph. That's the page from which our crawler arrived at the 404 page, and is where you can start looking for what went wrong.
I'd recommend taking a peek at that Linking Page's source code and searching for the email address - that's likely where you'll find the issue.
I hope this helps! Feel free to write in to us at help@moz.com if you still have questions and we'll do our best to help you out!
-
If that's what you're seeing it looks like someone used a relative href link instead of a mailto link for emails on the about us page.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Rogerbot will not crawl my site! Site URL is https but keep getting and error that homepage (http) can not be accessed. I set up a second campaign to alter the target url to the newer https version but still getting the same error! What can I do?
Site URL is https but keep getting and error that homepage (http://www.flogas.co.uk/) can not be accessed. I set up a second campaign to alter the target url to the newer https://www.flogas.co.uk/ version but still getting the same error! What can I do? I want to use Moz for everything rather than continuing to use a separate auditing tool!
Moz Bar | | digitalascend0 -
MOZ Page Grader - Sorry, but that URL is inaccessible?
Hi, I am trying to use the MOZ page grader on this page - https://www.respuestasparaelhombre.com/datos-sobre-disfunción-eréctil-preguntas but it is saying Sorry, but that URL is inaccessible - any ideas? Thanks
Moz Bar | | Jason_Marsh1230 -
Ww.domain.com coming up with error
our domain is showing in moz with the following error in crawl reports Crawl Error We were unable to access your homepage, which prevented us from crawling the rest of your site. It is likely that other browsers as well as search engines may encounter this problem and abort their sessions. This could be a temporary outage, but we recommend making sure your network and server are working correctly. note that the url being displayed is ww.domain.com and not www.domain.com . we do not have a 301 in place, we have switched off wildcard forwarding from the server.. its acting as the url is a subdomain that is not working.. should i just ignore it?
Moz Bar | | Direct_Ram0 -
WP 4.0 Update Causing Major Duplicate Content Errors?
According to my moz analytics, my site has went through the roof with duplicate content. There's a nice Mozzer named Abe looking into this with me, but I'm wondering if it could be due to the WP 4.0 update. Has anyone else experienced an uptick like this before? I've never had any problems with the other updates. Thanks, Ruben
Moz Bar | | KempRugeLawGroup0 -
Rank Tracker - URLs are Different when Exporting to CSV
When exporting to CSV in Rank Tracker, many of the URLs are reduced to the root domain instead of the full, ranking URL as seen within the tool. Right now the URLs must be copied/pasted or manually edited afterwards in the CSV. However, it doesn't happen to every item. A few of them do show the correct URL after being exported. Any idea if this is a bug or just an odd thing the export does?
Moz Bar | | AlfredGoldberg1 -
403 Error on WMT but not on MOZ?
Hello, 2 days ago I found there are about 1200 of 403 errors by Google WMT when I tried to fetch my domain - Please see attached HTTP/1.1 403 Access Forbidden Cache-Control: private Content-Type: text/html ETag: "" Server: Set-Cookie: ASPSESSIONIDSSBARTSD=BEHMJHJBKJOEJEALECNNIPFH; path=/; HttpOnly X-Powered-By: Date: Tue, 18 Feb 2014 13:54:10 GMT Content-Length: 1233 <title>403 - Forbidden: Access is denied.</title> Server Error <fieldset> 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. </fieldset> I ran a complete report using MOZ but I was shocked not see any 4xx , 5xx errors. Google: 246 of 404 errors No Google, Yahoo or Bing blocking HTTP status code: ALL 200 301 redirect: none? I have done about 2500 over 4 years. The website is losing indexed pages. I'm not sure what's going and which numbers to trust. Please help. Thank you. Adam
Moz Bar | | homs830 -
SEO MOZ ERROR
Hello moz comunity, I tried to use the moz keyword difficulty service in the last 2 days and I get this error over and over again... see photo: http://www.evernote.com/shard/s238/sh/5775a179-1be7-4e76-8563-cf087c37cf2b/576bda1a72f446a8806a0f1914193829 Oops Gosh! It looks like something has gone a bit wrong. Don't worry though, we know and are fixing it. How Can I solve this? I need to check a lot of keywords for my websites. Any alternatives? Thank you !!!
Moz Bar | | Sebastyan220