I haven't used Moz and you've been billing me. Please refund thanks
-
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
-
Hi Completebanker! For a better and more direct response go here: https://moz.com/help/contact/account.
Hope this helps!
-
Hi there! Sorry for the trouble. I would recommend writing into help@moz.com for billing issues like this so that we can speak about your account details in a non-public space!
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can Moz Monitor a JS Site?
We are building a new site that, on the blog landing page, uses JS to populate the individual blog article links on the page. The links are not viewable in the page source, but do appear once the page fully renders. After running an on-demand crawl of the site (in QA...not indexed yet), it appears that Moz isn't indexing these pages, and it also isn't reading other page elements that load later (like an H1 that is rendered in JS but not in page source). Are we going to be able to use Moz to track this site? Is there some setting to help?
Getting Started | | Rodrigo-DC0 -
Can't track my site, keep getting "Ooops. Our crawlers are unable to access that URL"
Hello, So i keep getting this message and I went to hurl.it and I get 200 response. But it appears its not my actual homepage bc it says the body is empty and in the title it says "COMING SOON" which is not what my actual homepage says. Does anyone know what this means?? Thank you in advance! Rena
Getting Started | | Palila-Studio0 -
When connecting your Google Analytics account to your Moz account, Moz provides a drop-down of accounts & UA codes to select from. Where is Moz pulling those selection options from?
The list of Google Analytics accounts and UA codes listed are outdated. How can I update them to reflect the most up-to-date accounts (& UA codes associated with those accounts)?
Getting Started | | SearchParty0 -
Moz Pro Trial...."Oops! Try refreshing the page"
I am in my MOZ PRO trial. I want to add a campaign to see how I like it, but something keeps coming up saying "Oops! Try refreshing the page, if that doesn't work click here to contact our help team" And I can't find an answer to that question here. Please help ASAP Ld3rHLi
Getting Started | | WFC-Sales0 -
Moz Staff: History + Watch List
Hi All, I have been going crazy trying to find a thread I read last week ... I think!
Getting Started | | Mark_Ch
Several search attempts later, no closer to finding the thread in question. A genius moment or simple frustration got me thinking. How cool would it be to have the following features on MOZ Q&A Forum. Watch List
1] Check off any threads that you would like to monitor over time. Should you stumble upon a thread of value then simply add to watch list and view it's progress over time. No searching for the thread in question. History
2] Keep a history off all threads viewed over a period of time. Thanks Mark0 -
Moz Analytics Beta Question
I've been invited to the Moz Analytics Beta; however, I am not seeing any data for any of my campaigns. Do I have to do something specific to enable the beta, or does it take a while for information to appear?
Getting Started | | Schwaab1