I haven't used Moz and you've been billing me. Please refund thanks
-
I signed on for a free trial and found out today that you've billed me in June and July. Check my history as this is only the second time i've logged in and it's just to request you refund.
-
Hi Completebanker! For a better and more direct response go here: https://moz.com/help/contact/account.
Hope this helps!
-
Hi there! Sorry for the trouble. I would recommend writing into help@moz.com for billing issues like this so that we can speak about your account details in a non-public space!
Thanks!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How to rank website on google with help of Moz ?
I am new here and my question is how rank a website with moz because my website was not ranking in any keywords so plz guide me
Getting Started | | RoyDigitalWorld0 -
Moz scraper
How often do you Moz do whatever it is they do for me to get up-to-date data?
Getting Started | | infinety0 -
How can i start in moz?
I want to know what to do first, how do I start the branding, etc. Thanks!!!
Getting Started | | Gridiron2361 -
Moz not reading Visit to my website
Hello , i have conencted moz to My new ecommerce website , MOZ is not reading any visits , although i can see the visit on google analytics and i have moz connected to My analytics as well, why i cant see the visits ? need your help please 🙂
Getting Started | | moeayyad0 -
New to Moz Pro? Join our latest free webinar this Friday!
Hello everyone! We'll be holding a webinar on tomorrow to help new members learn about what all Pro has to offer, show some off our most popular tools, and get you comfortable with the dashboard. Register here: https://www3.gotomeeting.com/register/355765902 Date: Friday, September 26th (this Friday!) Time: 10:00 AM - 11:00 AM PDT Hope to see you all there!
Getting Started | | jennita1 -
Why I can't add more campaign to my moz analytics?
As we know that being a standard pro member in Moz community, we have at least 5 campaigns to add and track & as well in new moz analytics. But when I just made http://www.norwoodgreen.in website campaign an archive to make active or add one of the old himachalpackagetour.com campaign which I was unable to do WHY WHY WHY? Let me know . .? Also do guide or train me How to use Moz analytics as I was not enough familiar with it as I am habitual with in Pro tools. Best,
Getting Started | | Futura
Teginder0 -
Why does moz show "not in top 50" for all my keywords???
Hello, I signed up to moz pro 4 days ago. And so far it seems to be tracking visits etc. But all my keywords say "not in top 50" . Why is this? Is this normal? Just to confirm most of the keywords i pasted in from my webmaster tools and i only chose the ones that were in top 50
Getting Started | | casper09030 -
Where to find answers to really dumb questions about setting up Moz campaigns...
I had a Moz account earlier this year, let it drop for a few months, then decided it really was important to have one. So I'm back. But there is still something about it that I really find frustrating. I can't seem to find any answers to what seem to be basic questions. Maybe they are too simple, maybe they are just dumb questions, but I sure would appreciate it if somebody could lead me to another source of information. Maybe somebody has written a "Moz for Dummies" book? Here's an example: I'm setting up campaigns for my websites, and I get to the Brand and Mentions section. It tries to autofill the space using my campaign name, but that's not accurate. So I go look at the Help Hub for Brands and Mentions, and it gives an example using MOZ as the brand name. But not many sites have a three-letter domain name, do they?. One of my domains is EasyDigging.com (2 words) and the other is BestDryingRack.com (3 words). So I look and look, but can't find any examples of longer domain names. So I have no idea how to enter my Brand. Should it be the whole "EasyDigging.com" or should it just be "EasyDIgging" or should it be broke up into "Easy Digging"? This is just 1 example. I find these sort of unanswered questions almost every time I try something new. Is there a collection of examples anywhere? I really hope so. Surely there are others who learn best from examples, who hate having to guess based on slim or vague instructions. Keeping my fingers crossed that somebody can lead me to the goldmine of good examples. Thanks!
Getting Started | | GregB1230