Multiple Google Places listings under review
-
I have a client with a waste removal business who had multiple listings on his Google Places account for different service locations.
Over the last four months I have been creating separate listings for each separate service location, each under a different Google account and with a unique business name, address, phone number and website URL. They have all been verified by postcard and listed separately in local directories so that they have citations. As I have been creating the new listings I have also been deleted the old ones to make sure they are not flagged as duplicates.
2 months ago all the listings in the client's Google Places account were placed under review. I made some changes and submitted it for re-review but no go with Google.
Now all the new listings I set up have also suddenly been placed under review.
About a week ago I noticed that information in two separate Google Places listings was being mixed up - for example, the website URL for one listing was being shown in another listing. There is no connection between these two listings other than that they were both set up from the same IP address so this seems very strange. I reported this to Google and asked them to sort it out, then all of a sudden I found that ALL of the new listings had been placed under review. So now my client has no active listings at all.
He can't afford to wait another 2 months for Google to review all the listings again so I am wondering whether the best course of action would just be to delete everything and start over.
Any advice would be most welcome!
-
Just to pick up your point about keywords in the title. Yes, all the new business listings have keyword rich titles - e.g. Dagenham Waste Removal, so you could be right about that being the source of the problem.
-
Thanks for the reply.
I hear what you're saying about not creating even more confusion but this situation requires some form of human intervention to unravel and getting someone at Google to respond is nigh on impossible.
Just to be clear, all the new listings I have set up are on separate accounts. They have all been verified by postcard and up until recently were appearing normally in Google Places.
The other suggestion that has been made is that I should set up service locations on the main listing rather than separate listings for each location but as the main listing is suspended I can't do that. It does appear to be a catch 22 situation.
-
Thanks for your reply Robert.
Google doesn't appear to offer the option of phone verification in the UK so I have been forced down the postcard verification route.
Each of the listings has a different business name based on the locality (e.g. Dagenham Waste Removal, Romford Waste Removal) physical address, phone number and website URL.
The reason why I set up separate listings for each service location was that the consensus on the Google forum was not to put all your eggs in one basket.
-
Jan, we have several clients with multiple locations and have not run into this problem. Your issue begs a few more questions, so sorry for the long answer.
Your client is in waste removal and I am assuming your multiple locations are in the same city. I wonder why you are using post cards as opposed to phone numbers for your verification given that using phone numbers is near instantaneous for verification? In highly competitive industries/keywords like brick and mortar dating, etc. my experience has been that Google is a bit more sensitive. Waste removal - is a highly competitive term so, likely more 'watched.'
You stated the URL was different for each listing, do they have common phone numbers? The problem with this is Google really doesn't like call centers for Places. They seem to prefer differing phone numbers.
Currently within Google's known issues on Places is Inability to request reconsideration of a Places listing: Google Places › Help articles › Google Places Known Issues. While this is not your exact issue, you may be better off following the advice there and just start over. Given that this has now been two months....I would start over.
First, I would go into each account and delete it from appearing. I would then create a new Google mail account for each location (again assuming they are real locations and not PO boxes or UPS boxes with 'addresses'). I would insure that if I am using the same domain name in the URL that each location had its own page with address and a distinct phone number and I would verify using that number.
I would also not take months but do each and every one asap. On categories, where possible if a differing service is offered I would certainly show it. Lastly, if the problem is there is one location and multiple service areas, you need to use one account and then show your service areas as opposed to trying to list each. -
I don't think you're going to like the course of action here, because it is be patient. Google's database that runs Google Places has had issues with duplication and mixing up listings going back a long time. They have gotten better over time but are not perfect. I would not continue deleting and recreating things in their database because I think it will only cause more confusion. You could go to the Google Places forum and try to get some assistance there if you have not already done that. They are mostly moderated by the community, but some times you'll see Google employees responding to posts and expediting.
Was there anything in the listing that flagged it for review? Often times people try to use keywords in the title of the listing because it has improved performance in the past, but they do not like that. Moving forward if you want to make changes to a current listing I would just make sure that listing is verified and then process changes as opposed to deleting old listings and creating new listings on top of them, which is what it sounds like is happening, but correct me if I'm misunderstanding.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Not Indexing Pages (Wordpress)
Hello, recently I started noticing that google is not indexing our new pages or our new blog posts. We are simply getting a "Discovered - Currently Not Indexed" message on all new pages. When I click "Request Indexing" is takes a few days, but eventually it does get indexed and is on Google. This is very strange, as our website has been around since the late 90's and the quality of the new content is neither duplicate nor "low quality". We started noticing this happening around February. We also do not have many pages - maybe 500 maximum? I have looked at all the obvious answers (allowing for indexing, etc.), but just can't seem to pinpoint a reason why. Has anyone had this happen recently? It is getting very annoying having to manually go in and request indexing for every page and makes me think there may be some underlying issues with the website that should be fixed.
Technical SEO | | Hasanovic1 -
Google not Indexing images on CDN.
My URL is: https://bit.ly/2hWAApQ We have set up a CDN on our own domain: https://bit.ly/2KspW3C We have a main xml sitemap: https://bit.ly/2rd2jEb and https://bit.ly/2JMu7GB is one the sub sitemaps with images listed within. The image sitemap uses the CDN URLs. We verified the CDN subdomain in GWT. The robots.txt does not restrict any of the photos: https://bit.ly/2FAWJjk. Yet, GWT still reports none of our images on the CDN are indexed. I ve followed all the steps and still none of the images are being indexed. My problem seems similar to this ticket https://bit.ly/2FzUnBl but however different because we don't have a separate image sitemap but instead have listed image urls within the sitemaps itself. Can anyone help please? I will promptly respond to any queries. Thanks
Technical SEO | | TNZ
Deepinder0 -
Google News problem
Hello to all. The latest Google algorithm changes have had a big impact on the way that Google news features stories, at least in my country. I've been featured heavily in Google News until about 6th of october, when the changes had the biggest impact, but since then, I haven't been featured at all. Prior to this, I would be featured for keywords on almost any article, not necessarily on the 1st position, but I was almost always there. Posts still show up in the dedicated News category, but not in the main search pages. I've seen a lot of websites being impacted, but some with lower ranks than mine still show up there. I haven't done any changes prior to the 6th of october, and I haven't done any link building campaings, just getting links from higher ranking news sites in my country, for articles I wrote. What I'd like to know is if there were any major changes for Google News and I'm not complying with any of them, or If i could check to see if there are any other problems. I don't have any penalties disclosed by Google, and no new errors in the Webmasters console, I'm just baffled by the fact that overnight the website was completely cut off from being featured in Google News. And one other strange thing, I'm now ranking better for searches that are kind of opposite to my website's main theme. Think about mainly writing about BMW, and less about AUDI, but ranking a lot better for the latter, and a lot less for the other. Thank you.
Technical SEO | | thefrost0 -
Schema / microdata under Google listing
I was wondering if it was possible to add any schema, or microdata, or anything of that sort, to my website/webpage in order to show the location of the business just underneath the snippet of the website in Google. I have seen this with other businesses and I am not sure if it is only because they have the business listed on Google Places, or if it is because they have schema data on their website and when it is read by Google it shows underneath their snippet in Google search. Also, if there is an ability to make the address, phone, etc show up underneath the Google search listing, can I do this with a plugin or widget for wordpress? Thank you!
Technical SEO | | SEOWizards0 -
Google Showing Multiple Listings For Same Site?
I've been optimizing a small static HTML site and have been working to increase the keyword rankings, yet have always ranked #1 for the company name. But, I've now noticed the company name is taking more than just the first position - the site is now appearing in 1st, 2nd, and 3rd position (each position referencing a different page of the site). Great.. who doesn't want to dominate a page of Google! ..But it looks kind of untidy and not usually how links from the same site are displayed. Is this normal? I'm used to seeing results from the same site grouped under the primary result, but not like this. any info appreciated 🙂
Technical SEO | | GregDixson0 -
Google Webmaster Site Performance
In webmaster tools, under labs/site performance google provides your ave page load time. When google grades a page, does it use how long that specific page loads -or- Does google use the overall ave page load time for the domain as provided in lab/site performance
Technical SEO | | Bucky0 -
How can I improve my google places ranking?
I am currently registered with google places for 'video conferencing in Melbourne australia' however I don't show up on page 1 of the places sesrch results for this search term. How can I improve it. I do note that my office address is in a residential area and not Melbourne CBD. Thanks Dan
Technical SEO | | dantmurphy0