How to fix problem with google analytics connection?

[FlorianMuff76]

In the Organic Traffic Data Report I receive always the same message: "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection." In the settings I've choosen the correct Google Analytics Account with the correct profile. Thanks for any hints.

Is it because using www. in the GA Profil but *.xyz.ch without www in the campaigns settings?

[topvision]

Hello,

I can't link my account from Moz to google analytics and I got the error message. https://www.seovision.se/

ERROR Massage

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[FlorianMuff76]

Hi Aaron

Thanks a lot for the help. I've also created a www. Campaign an there it worked out without any problem. In my case the solution also was to disconnect and reconnect to the GA Account.

Well finally, works great!

[renegadesk]

Great, thanks for the confirmation Aaron.

One of the accounts that I re-created actually came up with this issue and sure enough when I disconnected and reconnected it worked nicely.

I'm sure all the 'losing all your data' talk when disconnecting your account would scare the hell out of some people! Good to know that it will be re-populated in time anyway.

[AaronWheeler]

@sk That is definitely one of the solutions! There are a few reasons this might be happening. Usually, if you have the correct account and profile already selected, the only fix is to disconnect the GA account and then reconnect it. While it does say that you'll lose some data by doing this, the data loss is temporary because we'll repopulate it all when you reconnect from historical data in GA the entire re-population could take a few days though since we won't have it cached anymore). Also, make sure that you have selected the correct account and profile in GA.

You can verify this by going to your GA account, going to the profile that corresponds with your campaign, finding the number of that profile, and checking it against the profile number embedded in your homepage you're tracking. If they match up, you're gold! GA accounts and profiles can sometimes get mixed up so if you have more than one of either, try changing it to another profile. It might work that way.

You may have to wait for traffic data to repopulate but the current data in the Traffic Data tab will repopulate pretty quickly (immediately most of the time). Hope that helps! If you're still not able to get it to work, send us an email at help@seomoz.org with your PRO email address, the campaign that's having issues, and examples/screenshots of your GA account if you can! We'll try to get you running ASAP.

[renegadesk]

Yep, your suspicions were right.

I just created another campaign based on the same settings as my *.domain campaign except this time with www.domain instead and the traffic data has shown up immediately.

Perhaps during the campaign creation there could be a note to explain that if the GA profile is a subdomain i.e. prefixed with www then the campaign must be set up to match. SEOmoz?

I'll have to go back and recreate my campaigns which isn't too bad for me but I can imagine if you had been running SEOmoz for a while and only just connected your analytics profile you would be going postal!

[renegadesk]

I'm having the same issue and also thinking the *.domain in campaign while www.domain issue might be the key.

The closest helpful thing I found is here http://seomoz.zendesk.com/entries/20031127-lesson-3-connect-google-analytics but all it says regarding troubleshooting is: "Sometimes you can’t connect a Google Analytics account if our servers time out while communicating with Google. If this happens, it’s best to try again later."

If I figure it out I'll let you know!